Boonstra Heating and Air Conditioning

Two years ago we purchased from Boonstra. We were told we would get a Canada Greener Homes Grant for approximately 20% of the purchase price with no work required by us. Boonstra handed off the grant administration to a third party consultant to apply and he mismanaged it completely! After 18 months of frustration we have just learned that our application will be cancelled in 30 days under this program because of the consultant and Boonstra's lack of interest in our application. When Boonstra states no hassles and just right it actually means no rebate.

C Mcintyre
4 reviews
an hour ago
NEW
Service: HVAC system repair
Brent was excellent, professional, highly efficient, knowledgeable, informative and most friendly! Highly recommend this business/technician (Boonstra)
Boonstra Heating and Air Conditioning (Owner)
30 minutes ago
Thank you for choosing and putting your trust in us - we appreciate your business!
Doug Tonner
3 reviews
2 hours ago
NEW
Service: HVAC system repair
Positive: Professionalism, Punctuality, Quality
Detailed investigation found the problem
Knowledgeable technicians fixed it in a timely manner
Boonstra Heating and Air Conditioning (Owner)
31 minutes ago
Doug, thank you for choosing and putting your trust in us! Your support means a lot!

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Boonstra Heating and Air Conditioning
The crew were very friendly and professional. They completed the humidifier install in a timely manner and their clean-up was impeccable. I highly recommend ...
8.7/10
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Boonstra Heating and Air Conditioning - Reviews - 120 Nebo Road, Hamilton ...
Dec 8, 2022 Incompetent at best, unethical at worst. I have lost all trust and confidence in this company and will update on how well their No Loopholes ...

Boonstra Heating & Air Conditioning
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Boonstra Heating & Air Conditioning | Hamilton ON
We've got your back 24/7 with no extra charges for emergency repairs! When something happens, we know you need it fixed
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Boonstra Heating and Air Conditioning | Hamilton, Ontario | HVAC Dealer
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BOONSTRA HEATING AND AIR CONDITIONING - 15 Photos & 14 Reviews
14 reviews of Boonstra Heating and Air Conditioning "Twice in the last 4 years something has gone wrong with our air conditioning/furnace.
1.5
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(289) 348-1590

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Boonstra Heating and Air Conditioning in Hamilton
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HVAC Technician (Service & Install) - Boonstra Heating & Air Conditioning
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Boonstra Heating & Air Conditioning - Waterdown, ON L0R 2H0
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Boonstra Heating & Air Conditioning Reviews - Fulton, IL
They are really good and really professional people there. It is just a good local company that's been around for years. I am sure that if his business is like ...
5.0
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3 Best HVAC Services in Hamilton, ON
Boonstra Heating & Air Conditioning is a reliable and trustworthy HVAC service in Hamilton. The company has to provide heating and cooling services since ...

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Anyone have a great HVAC company they would recommend for central air?
Jun 10, 2021 · 19 answers
I'm shopping around for central air. The first quote I got was from Boonstra, a fairly large company with their own installers. $4000 for the cheapest ...
Top answer · 9 votes
I will personally never use boonstra again. Sloppy workmanship, corners cut, incorrectly sized ... More
4 votes
Hamilton Air Systems is a small, family-run business in Winona. More

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Boonstra Heating and Air Conditioning provides Hamilton, Burlington and the surrounding areas with 24/7/365 professional plumbing services from certified ...
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Duct Cleaning Oakville | Boonstra Heating and AC - Right Time
We have a 4.6 star rating on Google, and an 85% rating on HomeStars. Book Duct Cleaning Services With the Pros at Boonstra.

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Boonstra Heating & AC ratings, reviews and complaints
Boonstra Heating & AC is rated with a B rating from Business Consumer Alliance as of 7/7/2023. Check the complaint history, rating and reviews on this ...

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VM Heating & Cooling Hamilton ON, L8W 1R1
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(905) 746-3808

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5 Best HVAC Services in Hamilton
Boonstra Heating and Air Conditioning has been providing the Hamilton area with expert ... Phone: (289) 348 1590. Website: boonstraright-time.ca. REVIEWS:.

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Mar 8, 2023 In modern homes, Heating, Ventilation, and Air-Conditioning ... including but not limited to: Reliance, Enercare, Boonstra, and Aire Serv.

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L8V 1C3, Hamilton, ON - From your device
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Katie Prins
Local Guide·24 reviews·24 photos
just now
NEW
Services: Heating system installation, Install thermostat, Thermostat repair, Install AC, Thermostat installation
Critical: Professionalism, Quality, Responsiveness, Value
Do not go with this company if you think there's a possibility of an issue happening. Last year they installed my Furnace, Water Heater and AC incorrectly. Because of this my utilities bills were about $400 more then it should be. Unfortunately this company is all lip service and don't like replying back to you. Been dealing with their customer support since January and they apparently don't even have a paper trail so then its a continuous thing of starting at square one. Best to just save yourself the headache and go with someone who will do the job right and at the very least willing to step up and go the extra mile when they make a mistake. Also a lot of ghosting involved. Can go over a month without responding and even then I had to call and email multiple times for them to reply.

It should be noted they the people who came into my house to were very professional and kind but it's just the customer service team that are just unacceptably poor.

The pic I'm sending with this is from them after I sent an email to the new person who is "helping" me and after a week of no updates her email is no longer available....

Sorry if this doesn't flow right. Just tired of all of this and don't want others dealing with this too.

TLDR: Cannot not recommended this company. Their customer service is so terrible that it negates any quality people that may work there.

Boonstra diagnosed that I needed a new motor for my HRV unit. They ordered a new one which will be installed later. They also fix a furnace inspection
The tech they sent was very knowledgeable and thorough.

Kevin the technician was excellent in his work and professionalism.

He explained to us what he was doing and the outcome of his work.

He also pointed out that our humidifier which had been recently installed had been left on the "summer" setting but recommended that we put it to the "winter" setting for a little bit longer while we were still using our furnace. In fact we had not changed the setting because it had been recently installed and set that way by the installer so we would not have noticed if Kevin had not pointed it out.

I definitely recommend Boonstra. When my furnace stopped working, Boonstra responded quickly (unlike another company I called). The Boonstra tech confirmed a new furnace was needed and even discovered faulty venting another repair person missed. The Boonstra sales rep (Sean) explained the various options and warranties for a new furnace to fit my home's square footage. (I didn't need as large a furnace as a different company had installed years before.) Sean answered my (very) many questions, as did techs Dan and Keith, who arrived promptly and worked efficiently to install the furnace. I was so impressed with Boonstra that I had them replace my rental hot-water heater, too.
When my central air needs replacing, I plan to call Boonstra.

We are first time home buyers and this visit was not only a maintenance visit for us but also a health check. Jeff was kind enough for letting us sit, observe and ask questions. He answered all our queries and went above and beyond. We are very satisfied with the service. We had to pay only for the work beyond maintenance.

Bought a furnace, water heater and AC with them. So far so good! Very nice people!

I had the pleasure of dealing with Cory, a Technician at Boonstra. He was pleasant, very professional and efficient. He explained to me his findings and re-assured me that everything was working well. I would definitely recommend others to Boonstra and would request Cory again. Thanks for a great job.

The worker who came to replace the furnace filter and inspect the furnace yesterday did a great job ( Alex ? ). The 2 men today did a very good job of exchanging the humidifier that was installed in December 2020 with a working one.

Boonstra installed a heat pump and furnace that their sales rep. GW, assured us would qualify for the government incentives. We were just informed that it does NOT. We spent over $40k--too much to start--and now don't qualify for the Greener Homes Grant or the interest-free government loan at an additional cost of over $20k (loss of grant and interest-free loan cost). I contacted the sales rep, GW, a few times but no response eventually reached TI, Sales Manager, Right Time Group of Companies which owns Boonstra, and after initial communications with an offer to pay for the lost grant, $5,000, an additional $5000 for my "inconvenience," and to try to arrange for a 10-year loan at 4.99%, all of which does not make up for my losses and therefore is unacceptable, he has stopped responding also.
This company is incompetent at best, unethical at worst. I have lost all trust and confidence in Boonstra and will update on how well their No Loopholes guarantee works, the No Hassels, Just Right, and We Respect You aspects of their assurances obviously are not being honoured.