Boonstra Heating and Air Conditioning

Heating & Air Conditioning
120 Nebo Rd, #2 Hamilton ON L8W 2E4
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Boonstra Heating and Air Conditioning
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86%

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Reviews for Boonstra Heating and Air Conditioning

Average customer rating:
8.7 10 (391 reviews)

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Steve57 in Puslinch
Steve57 in Puslinch
1 review Wellesley, ON
1/10

New Furnace Purchase- residential

Our furnace required immediate replacement during the winter. Boonstra came out and gave us a quote of about $6100.00 for replacement. If we signed the deal NOW we would save another $ 400.00 - the cost of a government inspection in order to get a Gov`t rebate. This offer was not possible if we did not sign a contract immediately. Pressure sales !

The next day we contacted Hamco and received a quote of $ 3900.00 - all in, minus government rebate which would reduce the bill by another $ 600.00. In fact, the Hamco furnace would actually be a larger capacity unit than the one offered by Boonstra.

Don`t be pressured by Boonstra to sign a quick deal. Make sure to get a second quote. Save big money.

Approximate cost of services:
$6,000.00
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Company Response

It is difficult to respond to this based on the limited facts. For example, how do you know that it was the right decision by Hamco to suggest a larger furnace? Larger is not always better…, in fact, an oversized furnace can lead to premature failure and uncomfortable heating cycles. There are many different types of different furnaces with different options and respectively, prices will range. In addition, the largest component to any investment in a home comfort system is the installation. It is difficult for many consumers to compare “apples to apples” as a result. In fact, a contractor can cut corners in installation (materials, sheet metal, customer design, and quality of labor). Typically, we find there is only one way for something to be cheaper, that is for it to be just that — cheaper. To the comment about a same day bonus, we offer something called an efficiency bonus. This is often offered when we can maximize our capacity, providing installation work to our crews in which we employ. In addition, by being able to provide a efficiency bonus, allows us to help satisfy the client the same day so that we can book our comfort advisor on another visit with another homeowner another day. This is not intended to be “pressure”, just a fact of business that by helping us with our efficiency, we are able to help our clients with a small bonus. With guarantees like our 2 year satisfaction guarantee, our clients can never lose! It states that if you are unsatisfied with the performance of your home comfort system, we will actually make any modifications up to replace the system at no charge in order to meet your needs. With a guarantee like that, this is why we believe we are voted as number one in our industry by the community year after year in the readers choice awards.

I am sorry that you were not happy with our proposal and I do hope your decision is one that actually helps you save “big money” in the long term.

Sue
Sue
4 reviews Hamilton, ON
8/10

duct cleaning

Overall, the quality of the work was great; my ducts are clean and I am satisfied with that work. But there were a lot of details missing that could have made this a perfect 10.

1. On first visit the vent covers weren't put back properly; one was fell and I found on the floor. If there was an issue with putting them back no one bothered to explain it to me, as if I wouldn't notice.

2. The company prides itself with "we're on time or it's free". The workers were 10 min late, which I didn't complain about but there was no offer of apology or even mention of it.

3. I called a few days later about the vent covers and they sent the same people back within half an hour. They spent an hour and a half fixing the problem. While working, I came to find that they used my ladder without asking. It was ok to use but they should have asked first. And it wasn't until I made a comment that they put it back where they found it.

4. They didn't leave things as they found them. While they worked in the basement (which is where I work) they moved a matress and furniture. I had to move them back myself.

5.I had to clean up after them. There was some dirt and dust from the drilling that they did.

Approximate cost of services:
$600.00
What could this company do to improve their services?
The same level of customer service that is offered when you call on the phone should be offered by the people that come to your home.
1 of 1 people found this review helpful.
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Zoe S in Hamilton
Zoe S in Hamilton
4 reviews Toronto, ON

First Review

10/10

Fixing my A/C

I RARELY use a/c...mostly because of how my condo is situated, the temperature is pretty level at all times.

Of course, it's the middle of the heat wave in Ontario and I decide to turn on the A/C. We were also going to have a bunch of workers coming in a few days to come and work on our floors and I thought that there was no way they could work in that heat.

When I called Boonstra's they came in 24 hours. They were much later than the time frame but at least they came. It was 10:30pm and the guy came. In my experience if a contractor is that behind he calls to reschedule.

I live in a condo so the unit is on the roof but we didn't know which one exactly. It was very dark outside but the guy stayed nd tried to figure out which one it was.

He wasn't able to (it was waaay too dark) so he promised that they would come first thing in the morning. I said 8am and they were here at 8am.

When he got here he spent the time to figure out which unit was ours and ended up fixing the problem right on the spot. He was super nice and very thorough.

Approximate cost of services:
$300.00
What could this company do to improve their services?
The only draw back was the initial fee for coming out. The problem was about a 5 min fix (loose wire) but we spent almost $300 on it. In comparison it would have been 10x to replace the unit but the initial fee for just coming out is a bit high. Still worth it though.
1 of 2 people found this review helpful.
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Don Nie
Don Nie
1 review Hamilton, ON
10/10

Installed furnace and air conditioner

They installed a new furnace and air conditioner, they did an excellent job. Serviceman was very professional, overall we were very satisfied with their service. We would highly recommend this company to anyone.

Approximate cost of services:
$7,000.00
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ratpatrol
ratpatrol
3 reviews Stoney Creek, ON
1/10

Air Conditioning and Furnace

The job was supposed to cost under a sale and ended up costing us 13,000.00 after the finance plan and the job wasn't even completed had to have them return this summer to get air to work. Then was told after that it would cost me 192 dollars a year to keep the warrenty active.

Approximate cost of services:
$13,000.00
2 of 2 people found this review helpful.
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C&A in Durand
C&A in Durand
6 reviews Hamilton, ON
10/10

Furnace & Air conditioning installation and service

As another reviewer noted, this isn't an inexpensive contractor but the work is really good! I was first impressed by the service on my old furnace, which was incorrectly installed and which was built by a company that had gone out of business. The repair person serviced my furnace, and suggested that I looked into getting a replacement soon. What was amazing is that he didn't push his own company. When I had several contractors give me an estimate, I found that Boonstra's was very professional and not at all pushy, which I couldn't say for all of the others. I've been happy with both the furnace and air conditioning unit (expensive due to the size of the house and due to the environmentally-friendly concerns), as well as the annual services.

Approximate cost of services:
$10,000.00
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chris from waterdown
chris from waterdown
5 reviews Beamsville, ON
10/10

furnace, air conditioner and full indoor air quality treatment

i cannot say enough about this company...i had multiple companies out to my home and was most impressed with boonstra's one hour...the salesperson was knowledgeable and very friendly...he obviously cared about our needs and got us everything we wanted...

the installation went just as well as the sales call...incredible cleanup...

follow up service has been excellent...

i would highly recommend this company to anyone

Approximate cost of services:
$13,000.00
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Lily in Ancaster
Lily in Ancaster
2 reviews Ancaster, ON

First Review

10/10

Replacemnet of Furnace

In the Fall of 04 - a routine check of our original furnace showed that the heat exchanger was cracked. Boonstra One Hour Heating and Air conditioning did an outstanding job in replacing our furnace with
an high efficiency furnace.They were professional - our chimney needed a liner. They did not cut corners.

Approximate cost of services:
$4,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Boonstra Heating and Air Conditioning

Boonstra Heating and Air Conditioning started in 1961 as a one-man operation out of the basement of Clarence Boonstra’s home on Algonquin Street. Shortly there after Clarence purchased the current location across the road. From its meager yet ambitious beginnings, the company has become one of the largest heating and ...
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