We got CBA alarm to set up alarm monitoring a few years ago. After a year of using their service, we didn't find the company nor the staff very helpful, So we cancel the service. The company kept sending us multiple invoices even after we have cancelled our service. They also called my work phone, called all my contacts on the emergency phone number list I provided them when we first signed up, called my sister in laws, my friends. Basically harassing us. We tell them sternly each time that we have cancelled years ago. They just wouldn't let go. One day a guy from the company just showed up at my door unannounced, asking for money again. We told him we have cancelled. The guy said they have to manually cancel some signal inside my house. They never said they need to send someone to cancel the signal before. Got in my house and did a bunch of things to my alarm system. We were suspicious and ask for that guy's business card. Turns out he's the president of the company. A few weeks later I still received an invoice from them asking for money. This is a pathetic company that probably operates with two person. The owner and his wife. Stay far away. I'm going to call the police if this guy dares to show up at my door again.
- Company Response
Our records showed that the client started the monitoring service on May 3rd, 2013 and expired on July 2nd, 2014 and that CBA sent out the renewal invoices automatically. The contract agreement said that service will continue unless there is a written notice for termination. Since we had not received any response from the client for more than one year, CBA started to call the client and property reference to see whether or not they still lived in the premise to continue the service. We are sorry that our few calls to the clients verifying clients' information made you feel like "...harassment "..."rude".
The client said she had called for cancellation..." in response to this point, we wanted to find out if CBA asked her verification code & address and a written form for cancellation. If not, there was no cancellation in exist only by a "what you say".
Finally, our uniformed technician was dispatched as pre-appointment to visit the premise to disable the signal & stop service.
It is ridiculous to say that "CBA operate with two people." CBA has been in business for over 25 years. BBB accredited member with A+ rating since 1996, rated one of top 10 biggest security companies by Vancouver Police. We always put safety on our top and utmost priority. Furthermore, CBA has made various charity donations or sponsorships to the communities such as VGH Foundation, Children's Hospital Foundation, Cancer Society, S.U.C.C.E.S.S. Foundation, and Chi Heng Foundation, among others.