Cool Flame Heating And Cooling

Summer of 2016 has been one of the hottest summers on record. After our A/C quit on us (it was 35 degrees C) I called a number of companies. First available service call I could get was two days out. Then Dwayne of Cool Flame called back to say he was in the area and it was likely a capacitor and if it was, it was a quick fix! Dwayne was here in less than 30 minutes and had the problem fixed within 15 minutes. He then verified everything was working and the temperature in the house was coming down ! Awesome professionalism, courtesy and customer service!

Our AC stopped working during a heat wave and the next morning I saw the Cool Flame van at a neighbours house. I approached him to ask if he would take a look at my system and he agreed without hesitation. He had it working again in 1 hour. After a series of tests the problem turned out to be loose wires. The charge was extremely reasonable at $85.00. Good service at a great price.

Tom Jardin, Oshawa

Our whole experience with Cool Flame was outstanding. From the moment that Dwayne came into our home and gave a quote to my wife, she was feeling very comfortable with him and felt like Dwayne really cared about the products that he sold. He came on time as scheduled and finished our air-conditioning in no time! Our baby is sleeping happy now! Thanks Dwayne and your team for all of your hard work .

I recently had Cool Flame run a natural gas line to a new BBQ. They completed the job quickly, cleaned up very well afterwards and the work itself was very well done!

Extremely happy with them, and would use again or recommend to anyone.

Used cool flame for a service call (no heat). Arrived at exactly the time they said they would. Diagnosed problem in minutes and fixed it within an hour. Very happy with the service and very nice people to deal with. Will use them again.

We're extremely pleased with the HVAC installation recently completed by Dwayne and his team, Jeremy and Kevin. Their work is impeccable. The main ductwork lines are kept tight to the ceiling in the basement and tight to the walls in the large family room- this was especially important as we couldn't afford to lose space to bulkheads in this room. Their work is neat, tidy and impressive. My in-laws came by for a look and were amazed by the quality of the install. They'd had the same work done by another contractor a few years back and their install was nowhere near as neat or as well done as ours.
Dwayne and his team respect your home and lay down the red carpets to avoid tracking anything on your floors or carpeting. At the end of the job, the site is cleared of materials and swept clean.
They take the time to acquaint you with all the equipment, the electrical and the wifi thermostat so you can confidently program your furnace and a/c should you choose. We would whole heartedly recommend Cool Flame.

We were moving into a 20 year old house and the old furnace didn't look like it would make the winter. I found Cool Flame on Google and Dwayne came in and quoted me a fair price. I could sense that he is an extremely honest guy, which was a huge relief as the other quotes I had were obviously to bend me over. Install Day was great, old stuff removed, new stuff installed, very tidy install of the gas lines, water lines, and vents. Dwayne wound up taking a couple hours to fix up some HVAC issues the house had, unrelated to this job. I asked to pay for his time, and he turned down the offer. He also suggested I sell the old electric HWT, although he was quite willing to take it away. This was good advice as I sold it in one day for 100 bucks. It's so easy to be ripped off by service companies, so finding someone with Dwaynes level of honesty and integrity is a real comfort.

This was the best experience I have had with a contractor coming to my home. My AC had broke, I had a few companies in. All said that it was way too costly to repair and better to get a new system. Cool Flame came in and he talked about all the options. He even educated me on filters and what I needed and didn't need. He diagnosed the problem with my air conditioner (ended up not being the same problem that others had said). He was able to repair my system and it is working great.
The customer service offered by this company was fantastic. They offered next day service, education on systems and maintenance, great prices and piece of mind. I would gladly recommend this company to anyone. I will also be having him back to do my fall maintenance of my furnace.

Had furnace just installed and my husband and I are so pleased with not only the price but the quality of work. Dwayne and his crew were very professional, polite and ounctual. We are so happy and greatful to Dwayne. We will definitely refer him to everyone. THANKS Dwayne.

AC and furnace replaced 09/15. Furnace works great. AC never worked right from day one. CoolFlame replaced the condenser unit on 05/18 and the AC still does not work. CoolFlame claims it's an electrical problem but never bothered to actually troubleshoot fully to verify that claim. I had a master electrician and local hydro company out to test from panel to pole to AC unit and no electricity issues were found. I also replaced the wiring from the panel to the condenser and contracted another authorized Tempstar HVAC installer look at the system and they confirmed the system was installed with an over sized coil. CoolFlame claims they install mismatched coils all the time and it's not the cause. They still maintain it's an electrical issue without any troubleshooting or proof.
CoolFlame refuses to stand behind their work and make it right. Look elsewhere for competent HVAC installer.