Red Seal Drainage & Plumbing Inc.

Drain Services
Vancouver BC V5M 2W2
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Drain Services
Red Seal Drainage & Plumbing Inc.
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Reviews for Red Seal Drainage & Plumbing Inc.

Average customer rating:
9.8 10 (77 reviews)

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An
An
2 reviews Vancouver, BC
8/10

Reliable service with room for improvements

This is my first time hiring a plumber, so my review could be a reflection of my own inexperience more than the quality of the company.

I selected Red Seal because it is BBB-accredited and has received good ratings at Google and HomeStars as well. I was looking for a company that is large enough to last many years, but small enough to have little overhead cost, and Red Seal seems to fit the bill.

First of all, the quality of the service I received is satisfactory. The technician, David, removed a garbage disposal unit, and unclogged a slow shower drain; cleaned up the working areas nicely and left nothing behind. He also explained what was involved in the work, and politely answered all my questions about the material used and the pricing, etc.

Second, the owner Alex and the office staff were also very courteous. Alex not only provided quotes over the phone, but also compared my options and made helpful suggestions based on his experience.

There are rooms for improvements, however, in the area of service request tracking and management. First. the technician was late, being delayed at a previous engagement, arriving at 4pm when the scheduled time was between 2-4., and I wasn't notified of the delay until 2:50, an hour after I had called them to confirm. Second, the company mixed up my service request: I requested garburator replacement, they took it as removal. So the technician came without a new garburator and could not do the work. (I didn't want to re-book the service for another day and decided to change my request to removal instead.) These issues could have been avoided if the company had kept better track of their clients service requests, communicated and confirmed (in writing) with the client as well as the technicians sent to do the work.

In summary, I'm satisfied with the work that was actually done, and would consider using their service in the future. Hopefully, my review would help them improve in the meantime.

Approximate cost of services:
$700.00
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Company Response

Hi An,

Thank you for taking the time to leave us a review. We truly appreciate your feedback and we are pleased to hear that you had an overall positive experience with our technicians, David and Alex. As you mentioned, we always provide options and explain everything in detail before we begin any work.
We are sorry that there was a miscommunication with your scheduled appointment. We always schedule in two hour time slots and the technician was scheduled to arrive at some point between 2:00-4:00pm. We notified you at 2:50pm and arrived at 4:00pm which was within our two-hour time frame.
With respect to your garburator, we are sorry for this miscommunication and we appreciate you letting us know. All the best.
Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Justin Cheng from Vancouver
Justin Cheng from Vancouver
3 reviews Vancouver, BC
10/10

Water service replacement

Alex from Red Seal came out after we had discovered a leak in our water service which affected our main house and laneway. After doing some digging and finding the leak, he came back on a Saturday to repair it and then the following Monday to excavate and install a new water service (19 mm pex) and PRV. I appreciated the way he problem solved and provided options. Price was very reasonable.

Approximate cost of services:
$3,000.00
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Company Response

Hi Justin,
We appreciate you taking the time to share your rating with us.
Thank you for choosing Red Seal Plumbing!

Carola Mansfield from North Vancouver
Carola Mansfield from North Vancouver
4 reviews North Vancouver, BC
10/10

Toilet replacement

We needed a leaking toilet replaced so I called my go-to plumber, Red Seal Plumbing. As always Alex did everything he could to accommodate us. They fit us in promptly, arrived on time, worked efficiently, cleaned up perfectly, all at a reasonable price and exactly as quoted.
I have used Alex and his company for many years, and I would recommend him to anyone - honest, compassionate, knowledgeable, and professional. Thanks again, Alex.

Approximate cost of services:
$800.00
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Company Response

Thank you for your wonderful review, Carola. We are pleased to exceed your expectations once again. We are truly committed to providing quality customer service at reasonable prices and are proud to build long-term relationships with our customers.
Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Private User
Private User
Private User reviews Burnaby, BC
10/10

Plumbing

When I first phoned about a blocked toilet, whoever answered the phone was very friendly and she said someone could come out the same day.. talk about a quick turn around. Kevin came out and worked hard trying to find the blockage which turned out to be 12 feet down. He was very courteous, professional, friendly and tidied up like no one had been there. I would definitely recommend them for anyone in need of a plumber. I also liked the fact they sent me a text when he was on his way with his photo so I knew who to look out for!

Approximate cost of services:
$680.00
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Company Response

Thank you for your kind review. We are pleased that you had a good experience working with Kevin and we look forward to working with you on any future plumbing projects.
Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Private User
Private User
Private User reviews Vancouver, BC
10/10

BIG LEAK

Couldn’t be more delighted with lifesavers, Robin and Alex, who responded quickly to my S.O.S. and were sympathetic, efficient and all-knowing. These lifesavers completed the job expeditiously and were very decent chaps to boot. Five stars.

Approximate cost of services:
$600.00
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Company Response

Thank you so much for the positive review. We're happy that you're happy with our service.

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Reviewer in coquitlam
Reviewer in coquitlam
0 reviews Vancouver, BC
10/10

Efficient and friendly!

Very quick response to request for a nonworking toilet, technician came the next day was very friendly, explained everything and was very efficient. We are very happy with the service.

Approximate cost of services:
$282.00
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Company Response

We are very pleased that you enjoyed working with our team.
We really appreciate your review!!

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Kurt
Kurt
0 reviews Vancouver, BC
10/10

Clogged toilet

My daughter's toilet was clogged and had trouble finding a plumber but Redseal came the next morning and uncloged it for her, very professional and friendly, I would recommend Redseal to everyone.

Approximate cost of services:
$200.00
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Company Response

Thank you Kurt for leaving a review!!
We are pleased that you had a great experience.

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

- in Smithers
- in Smithers
1 review Vancouver, BC
10/10

Excellent service. Trustworthy. Would use again.

I had two visits from Red Seal Plumbing - One for an initial inspection and another to find the cause of the leaks.

I felt very comfortable with this company. It didn't feel Red Seal Plumbing was just out to make a buck. They value the customer and I'm sure this leads to lots of repeat business and referrals.

Plumbing is costly, but their prices are not exorbitant. The costs were reasonable and I appreciated that they were fully transparent with itemized costs for each step, in advance and I could choose what steps I wanted to take. They were even flexible with me letting them know on the day of the work how much I wanted done.

Fernanda (at the office) was very nice and very accommodating with my schedule.

Kevin (the plumber) was on time, courteous, and patient with all of my (many) questions. He found the two sources of the leaks with only removing a small amount of drywall. I felt his helpfulness was above what you’d expect, and that’s what prompted me to leave an online review of the company (the first I’ve ever done – so that’s saying something!).

Approximate cost of services:
$450.00
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Company Response

Hi,

Thank you for your wonderful review. We're glad that customers like you are having a great experience with our service. We are really happy to be your first online review.

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

Sam
Sam
1 review Vancouver, BC
10/10

Clogged drain on upper floor balcony

Kevin arrived on time, and was very professional throughout. He demonstrated good communication skills and explained our options clearly. Kevin worked quickly & efficiently, as this was a relatively easy fix.
I strongly recommend Red Seal.

Approximate cost of services:
$388.00
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Company Response

Thank you for your review, Sam! We are pleased that you had a great experience working with Kevin.
We are here to help in case you need in the future.

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

AAA in Toronto
AAA in Toronto
0 reviews Vancouver, BC
10/10

cold water pipes replacement

there was a leak of cold water pipe in the basement. found the company from internet and a technician came the same day the same morning!!!
Professional service, friendly and fast. Highly recommended.
Thanks a lot for the job done.
Azat

Approximate cost of services:
$3,600.00
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Company Response

Hi Azat,

We really appreciate you taking the time to share your rating with us.
Thank you for choosing Red Seal Plumbing!

Red Seal Drainage & Plumbing Inc.
www.redsealplumbing.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Red Seal Drainage & Plumbing Inc.

Red Seal Drainage & Plumbing Inc. is a full service plumbing and drain cleaning company operating in the Greater Vancouver Regional District. We specialize in residential service plumbing and drainage, as well as general maintenance and repair for commercial and residential customers. Our courteous and respectful team is committed to providing honest, quality work from experienced, reliable plumbers. We look forward to working with you.

First time customers and senior citizens (65+) receive a 10% discount when you mention this.

CATEGORIES
Drain Services and Plumbing
SERVICES
Basement Floods; Burst Pipes; Camera Inspection & Auguring; Garburator / Garbage Disposals; Faucet Installations & Repairs; Hot Water Tanks or Heaters; Watermain Repair and Replacement; Clogged drains; Drain flushing; Drain tiles; Inspection and Maintenance; Sewer Mains; Fixture Maintenance, Repair, and Replacement; Sump Pumps; Sewer Repair and Replacement; and Water lines.
BRANDS
Kohler, Moen, Delta, Gerber, Toto
STYLES
In 2008 Red Seal Drainage & Plumbing developed and started using a standardized system for Customer Service. Our business is helping people. That’s much more than just repairing pipes and improving homes.
SPECIALITIES
First time customers as well as senior citizens (65+) receive a 10% discount! Mention it when you call to book your next appointment.
WEBSITE
http://www.redsealplumbing.com/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, Credit Card, Interac Email Transfer
LICENSES
Red Seal Plumbing License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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