I put out a call for a contractor on short notice to renovate a bathroom after we closed on our first house. I met with Austin from Ward Group and a couple of other contractors but I was immediately impressed by Austin’s demeanour. He is really pleasant, as well as a good communicator. His quote and time frame came in higher and longer than the others but I decided it was better to go with him and his team. I figured there would be fewer delays and surprise budget jumps that I’d heard so much about, and I am pleased to say that I was right.
I ended up adding a few things to the original project scope. Austin handled change requests very well, and made sure to provide updated contracts. He kept me informed frequently and responded to all of my questions in a reasonable time frame. (Sometimes I felt bad asking something knowing he was going to respond on, like, Saturday night.)
The subcontractors’ work is good - not flawless - but I do note that Austin is committed to satisfaction and making things right as much as possible.
Bottom line, if you’re looking for someone who is professional and on the up and up, give Ward Group a call.
- Company Response
Claudia, Just wanted to say it was our pleasure working with you, We appreciate your honest review regarding how we handle our company and your feedback regarding Austin's demeanor. We believe in being upfront and honest with our clients. We appreciate that you can recognize this, renovations can be stressful and we try and make the homeowner at ease while the work is being carried out. We hope your enjoy your newly renovated bathrooms for years to come and your beautiful home in a great neighborhood! All the best for 2019! We look forward to working with you again.