Sewer Squad Plumbing Co

Drain Services
Toronto ON M1N 1P4
Write a Review
Write a Review

HomeStars
Drain Services
Sewer Squad Plumbing Co
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Sewer Squad Plumbing Co

Average customer rating:
9.7 10 (175 reviews)

Sort by

William T Ball
William T Ball
0 reviews Hamilton, ON
9/10

Clogged sink drain

Very good service, Josh was excellent and was thoroughly efficient although your prices are on the north side.

Approximate cost of services:
$875.00
Was this review helpful?
Jo-an
Jo-an
1 review Toronto, ON
10/10

Drain clog

Mitch and Bing were awesome!
Job well done! I highly recommend, sewer squad. Fast
efficient service! Happy customer here

Approximate cost of services:
$106.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Drain snake and camera

Incredibly professional and patient answering all of my questions. In fact, I have already referred this service to a relative experiencing some drain issues

Approximate cost of services:
$93.00
Was this review helpful?
Private User
Private User
Private User reviews Markham, ON
10/10

Flooding from the sewer

The job was completed quickly and neatly. The technician were knowledgeable, efficient and pleasant. I would certainly recommend this company.

Approximate cost of services:
$4,000.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Great job

Thomas was knowledgable and very friendly. He did a great job. I highly recommend SewerSquad.

Approximate cost of services:
$93.00
Was this review helpful?
R. Morris in Toronto
R. Morris in Toronto
14 reviews Toronto, ON
10/10

Great service and great value -But wait, there's more.

A basement drain had become restricted over time and I had been looking for and even scheduling plumbing co.'s to solve the issue for a few weeks. The costs and attitudes have varied enormously. One co. arrived and then claimed a reasonably priced and advertised clearing didn't apply to my particular case, despite specifically discussing it before the visit. Then, without much discussion they wanted to perform a pressure wash that started at an absurd $1,500. To view and snake would be almost $500! As a customer with a relatively small job that would take about half an hour, I'm greatly offended by the behavior of the companies that think it's acceptable to gouge. Sewer Squad on the other hand were totally professional and fair. The tech., Kahdeem, did all I could expect and worked hard to finally established a flow in the drain. I'm waiting for the camera inspection to verify what I expect was enough, at least for now.

Unfortunately, the main drain pipe is well clogged and about half open after the snaking. The fix requires replacing the trap and following few feet and re-routing of the washing machine outflow past the trap, not into it, which it is currently. The est. for this is over $3,400! which I cannot in any way justify. The job could take no more than a day and a half and with new pipe and concrete costing no more than $150, there's no way I can see that much cost being anywhere near fair. Shop around is all I can say.

Approximate cost of services:
$110.00
Was this review helpful?
Philip
Philip
5 reviews Oakville, ON
9/10

Clear kitchen drain & install drain access

Our kitchen drain was plugged due to an improper item being put down the garburator. The plug was beyond the clean out so I needed professional snaking.

In terms of work done and customer service Sewer Squad was exceptional. I called 9pm the night before and spoke to a someone from the firm, not a call answer service. They scheduled an appointment the next morning and the plumber, Josh, showed up on time. I also got a call beforehand to let me know he was on his way and they texted a picture of him so I knew it was him when he arrived.

Josh was very respectful and provided a few of quotes. We settled on one and the job was estimated to be done in 2 hours but was done in an hour. Everything was cleaned up and settling the bill by credit card was quick. After Josh left someone called me to ensure I was fully satisfied. I've included before and after pictures, taken by Sewer Squad, in this review.

This is the kind of excellent service that makes people want to brag about a company they used, so why did I knock one star off them? Price and sales approach.

Josh's first quote included a bunch of unrequested extra services and cost ~$1100. He then proceeded describe other quote options until finally getting to one at $612+tax which did the work I asked for. That would clear the plug and install a 1.5" in-line y-adapter so future cleaning would be easier. I felt that $612 was very high for a 2 hour job with almost no parts. $300/hr is almost twice what I paid for a plumber 2 years ago. As it turned out Josh took only 1 hour to complete the job.

The sales approach was to provide a series of quotes, starting with one filled with bells and whistles at a very high cost, and ending with the quote I asked for with a 'reasonable' price. This was not appreciated.

Better in my view is to start with a basic quote that meets the customers immediate need, then offer to upsell them on other services.

I guess one can consider Sewer Squad a premium plumbing service at a premium price. Nothing wrong with that if that if it is what you are looking for.

PS: I think Josh did feel a bit bad for charging so much for such a small job. He gave me a canister of drain cleaner and tested my water pressure for no charge. That was appreciated. Thanks Josh.

Approximate cost of services:
$612.00
Was this review helpful?
Pepper
Pepper
1 review Toronto, ON
10/10

Clear blocked kitchen drain

Kevin from Sewer Squad was excellent-very personable and he explained very clearly ahead of time the options for the job and the costs. He cleared our blocked kitchen drain very efficiently and left our kitchen totally clean afterwards. Highly recommended

Approximate cost of services:
$500.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
9/10

Sink drain

The technician came and had great communication and was knowledgable. Would recommend their services to others.

Approximate cost of services:
$93.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sewer Squad Plumbing Co

Welcome to Sewer Squad!

Sewer Squad Plumbing Co provides a quick, careful and courteous approach to drain cleaning/repair services. You and your family are our priority, and your peace of mind our reward. We are Residential drain experts with extensive knowledge of the GTA sewer and drain systems. We pride ourselves on speed of service and like to think we give the best value for your hard-earned money.

CATEGORIES
Drain Services and Plumbing
SERVICES
Drain Services Drain Cleaning Drain Inspections Back-Water Valve Installations Sump Pump Installations Camera Inspections
SPECIALITIES
Our company is 100% owner involved and our goal is educate on what you need but be hyper-vigilant of your budget at the same time.
WEBSITE
http://www.info@sewersquad.ca
PAYMENT METHOD
Visa, Mastercard, American Express, Cash and Debit
LICENSES
Sump Pump Licensed Installer, Back-Water Valve Licensed Installer . All other required licenses.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.