Appliance Repair Expert

I called the company to get a quote to fix two washing machines. the estimation for the visit was $89 for the first and then $49 for the second.
The company messaged me with the name of the technician (Burak) and links to cancellation policy and job description. very nicely done!
Apparently this company is a dispatch service for local techs (per Burak) who takes commission of the job. The job is done and guaranteed by the tech who came over to do the fix.

The technician came on time. There was no power for the machine. He asked to check the breaker (I didn't think of that). once I flipped the breaker it was all good. machine fixed!

As to the other machine - there was a stuck sock in the pipe and hence it was not draining the water. He pulled it out immediately and all was fine. all done in 15 min. great job guys. much appreciated.

Then came the surprise - the diagnostics is one thing but pulling the sock is actually fixing the machine which is extra charges!
Apparently there is an extra charge even if no parts are involved in fixing the machine. I didn't know that pulling a sock will cost me extra $130. He actually told me that I got a break in price since he didn't charge me for a fix on the other machine. lucky me.

He was in my place for about 15 in and he didn't think that the charge was over estimated.
The morning after I called the company and talked to a rep on the phone who also didn't think it was exaggerated.

After putting a 2 star review (in my honest opinion) their rep called me. We had a long discussion. he didn't want to acknowledge what I was saying that by analyzing the issue for the washing machine not working (switch was off in one and a sock was plugged in a pipe in the other) we ac tally did the fix and that the diagnostics in this case was the fix but we agreed to disagree. He refunded $50 to my account. I regard this as a good show of will but I could not understand why it had to come to this...
BTW, I have been landlord for years and I own few places and with more than 60 tenants I have never had such thing...

Conclusion:
The tech for this company know what they are doing, notification and service are great. HOWEVER: Diagnostics fee will be a small part of the bill if the washing machine is working after the visit regardless of the work that needed to be put... I recommend checking and verifying all fees before hand if you want to use this referral business. May as well contact the repair man directly and not the middle man.

Required repair of KitchenAid combination oven/microwave.
Problem: microwave not heating.
Repair took 2 weeks (1 week waiting for the part).
Pros:
- unit repaired successfully

Cons:
- communication. After the initial service visit it took 2 support calls and one conversation with a manager to get things cleared/going
- management negligence: despite knowing of the unit weight (and explicit warning from me too) a *single* person was dispatched for the job. The job did indeed take two person (the unit weights 265lb), so I ended up lifting/moving/sweating it along with the technician. We barely did it together.

Special note:
- would like to praise the technician (Sam) who really took an extra step lifting that beast with my help, sweating and cutting his hand along the way. I think another person wouldn't even start it (and frankly - should not have). Sam did his best and beyond.

I rate overall engagement experience with Appliance Repair Experts as mediocre.

Victor was incredibly friendly, fast and honest. Unfortunately, the motor blew in my dishwasher. It was cheaper to replace the machine than to repair it. However, Victor gave me some guidance and suggestions, and offered to come in to connect the machine if the plumber would not do it with the installation.

George was on time, very polite and did his best to solve the problem. However it became obvious that a replacement part was required from Bosch. George committed to try to obtain the part the next morning and to contact us to report status. This he did and by 2 PM the next day our dishwasher was repaired. Job well done!

Taras is an excellent technician. Wouldn't hesitate to recommend him for any appliance repair. He went above and beyond to solve our problem. Canada Appliance Repair is trustworthy, reliable and honest in their communication and pricing.

Technician was pleasant, knowledgable and repair was done in a timely manner, I would strongly recommend this company

Very prompt. Arrived on the same day that I called to do the diagnosis and came back the following day to install the new component.

Great job fixing washing machine and fridge door appreciated coming later in the day as well

Taras correctly identified the issue with our fridge. The part needed was not readily available. he followed up with a number of suppliers and helped us get the part. When the part was delivered to us we contacted him and he came on the same day to install it. Very efficient and great customer service.

The technician came on time and fixed the oven faster than I expected. He is very friendly and he knows whats he’s doing. Very reasonable pricing and very fast response!