His & Hers Tree Service

Our experience with this company was exceptional. We had a large tree dangerously situated between two houses and the guys safely brought it down. Steve McDonald and his crew are highly professional, safe and friendly. Great job!!

The team was fantastic! Quick, responsibe and exceptionally clean. There was bad weather for the second day of removal and they still showed up. Above and beyond what I was expecting. I would recommend to anyone!

McDonald Forestry made the removal of a big diseased Manitoba Maple in our backyard painless and stress-free. The price was reasonable and they did it unobtrusively and left the backyard neater than it was before they began!

Steve and his staff did a real good professional job. The job they did were exceptional. His team was reliable and explained clearly if you had questions. They did the job within the time frame promised. What a fantastic job!

I found McDonald Forestry on this website and I was very impressed with the job they did. My objective was more sunlight in my backyard. The arborist provided guidance for NOT removing certain branches when there were so many I wanted to remove. This is really important as there should be a balance. I did have a concern about my flowers and plants being broken. Not one plant was disturbed or damaged. Peter provided great customer service. My ojective was met and I am a happy customer.

We're on a corner lot, and have mature trees located in the back corner bordering both neighbours. Some large branches were overhanging one neighbour's house, and others were overhanging (and actually squishing) the other neighbour's tool shed.

We decided to take action and my wife found McDonald on this site. We selected them given both the volume and quality of their reviews.

The only reason this review is an 8 and not a 10 is that the scheduling process was a little strained. We scheduled a day and time for someone to come by and give us a quote, but they didn't show. After making special arrangements to be home during the day for that purpose and no one coming by, we called and learned that due to a snafu we were scheduled on one system but not the main one. So we had to rearrange the time for the quote to take place.

Once the quote was given, a day and time was scheduled for the work to take place. Again after making special arrangements to be home (including access to our neighbour's yards as may be required), the job had to be moved to another day. I fully understand things like broken down trucks limiting your capabilities come up, but a little notice would have been nice given my wife took a day off work to be home, then I had to take a day a little later for when the work actually happened. Vacation days are precious and to waste them is rather frustrating.

That said, when the work actually took place, the service was excellent. The crew showed up near the specified time, and the work was done according to the agreed quote. (I actually think they went above and beyond what was quoted given my wife's description of what was discussed during the quote versus the actual work done with several queries about what to remove and what to leave.) I asked several questions about how to manage the trees going forward and received good advice.

So thanks very much to McDonald for the great work. But please try in the future to better communicate with your customers about scheduling. I suppose it would have been no problem if one member of the family stayed home all day, but when both of us work, being home requires juggling work schedules, so people need to be able to rely on things happening as scheduled or else get enough notice to modify plans.

If you require an arborist for any reason please call McDonald Forestry. They are pros with excellent service at reasonalble prices!
Steve took care of us right fromt he start by letting us know what we up against as far a desease was concerned. We disliked having to remove trees but at the risk of damage to our house and those of our neighbours it was the right decision. From estimate to final billing McDonald Forestry are an excellent group and we highly recommend them!

Based on other HomeStars reviews about McDonald Forestry and Tree Care, we called for an estimate. Service was prompt and Steve personally came by to give secondary look at the amount of work and logistics. Steve explained what could, should and would be done and was knowledgeable and fair about what costs were necessary (did NOT try to upsell us). Finally, they removed everything and left the ground cleaner than they found it!

McDonald's provided a prompt quote after I contacted them. Their flexibility allowed me to agree an acceptable price.
However, what I thought was a quote to prune the tree and remove a large branch turned out to be a quote to remove the large branch only.
The team was flexible and accomodating and ended up doing a lot more than remove the large branch. We both played a part in the miscommunication.
The work was performed to a high standard and the cleanup was excellent. Communication was good too.
My backyard is certainly a much brighter place and I don't have to worry about that big branch hanging over my car.
I would certainly recommend Steve and his team to others requiring qualified solutions to tricky tree problems.

After an unexpected severe storm in late April, we had half a pine tree in the backyard merely missed the deck and the other half still standing. Steve beat the other quotes and was prompt in doing the paper work to get exemption for removal of the both the tree on the ground and the half that was still standing but posed a danger to our neighbor. He and his team came early morning after getting the exemption the evening before and had done a nice and neat job. It is a pleasure to have Steve to care for my tree removal.