Samsung Fridge issue
- Approximate cost of services:
- $300.00
Thank you for the awesome feedback, we're always striving to provide the highest level of customer service. If there's anything else you need in the future, don't hesitate to reach out again.
Thank you for the excellent feedback Mark, we're glad we were able to resolve your issue in a timely manner.
All the best,
Thanks for the feedback Roger, we're glad we were able to help you out with that moody oven of yours.
Hello Chris, we are disappointed that you were not satisfied with your diagnostic service. Luckily all of our customers are protected by a satisfaction guarantee.
After diagnosing your oven issue we discovered that the control board needed to be replaced and was very expensive. (About $540)
With our years of experience in the industry, we lead you in the right direction and advised you to call Whirlpool because they may help with your situation as your appliance was only out of warranty for a few years.
You confirmed that Whirlpool decided to send you a replacement at no charge and also fix the issue for you. The information provided to you during the diagnostic process saved you over $700 dollars.
I understand you wanted us to diagnose the issue over the phone or through email but unfortunately, in this case, we could not. After discovering you were not happy we offered you a full refund of the diagnostic fee. Unfortunately, you declined it. Sam also offered to install the control board at no charge if whirlpool sent it to your home.
Please remember that we strive to provide the best customer service in the industry. Anyone who books with us is protected and we want every customer to be happy they chose us. We hope you give us another chance in the future.
At Honest Appliance Repair, you can count on our fast, efficient, and reliable appliance repair and installation services. All of our technicians are certified and highly skilled in appliance repair and refrigeration.
When you hire us, you're getting the most knowledgeable and experienced service team in the industry that can diagnose and repair any problem. We strive to provide the best customer service experience possible. Satisfaction is guaranteed with every installation or repair.