Reliance Home Comfort

Hot water tank controller was shot so we called Reliance to get it fixed and they had someone out the next day. Mr. Greer was SO helpful and educational, he helped me to do maintenance on the unit so service calls would be minimal and spread out more. Very good to talk to and understand. Job Well Done!!!

I have a maintenance contract with Reliance. I called Sunday morning and they said they couldn't send anyone until Monday. I said this was not good enough I needed someone on Sunday and talked to a supervisor. Still no help. Woke up Monday and the house was 13 degrees. Barry Greer arrived and soon fixed the problem. He replaced a sensor switch and I was back in business. He was great and explained what he was doing. My question is why have a maintenance contract if they can't respond when needed? They need more people on call on weekends. I know it costs them more on weekends but that was when I needed them. Barry rated a 10 Reliance a 2.

On Feb. 17, 2013 my tankless water heater unit broke. The tankless water heater unit provides both heating and hot water to my town house on Legends Way, Markham. The unit was rented from Reliance Home Comfort. Reliance concluded the unit failed beyond repair and a replacement was required. Reliance had already replaced 2/3 of the tankless water heater unit for the town houses on Legends Way, Markham. Reliance caused a lot of grief for the home owner on the street because of premature failure of their rental water heater unit.
I had to take time off four times for the technicians to come for diagnostic, quotation, replacement, and fix leaks for the new unit. There was no heat and no hot water for 3 days in deep freezing temperature. I was stressed out on the risk of water pipe burst on me. I was just out of the hospital with a heart attack and multi organs failure. The stress and cold temperature put a big toll on my body.
The real kicker was Reliance charged $967.85 to replace the rental unit. It was a rental unit that provides heat and hot water to my town house. They should replace with a unit that provides the same functionality.
The old unit had
- A big water tank
- A hot water coil ( Air handler) to allow a fan to blow hot air to the townhouse.
The new unit has
- A much smaller water tank
- A hot water coil (air handler) to allow a fan to blow hot air to the townhouse.
Reliance claimed that I have to purchase the water tank and the hot water coil(air handler). The total cost is $250 + $150 + HST. I rented the unit to provide me with hot water and heat. Now, I have to buy part of the rental unit that provides the same function. The user manual provided by Reliance shows the water tank and hot water coil(air handler)is part of heating system on the diagram on page 61.
It is ridiculous. It is like leasing a car from Ford and Ford ask you to pay for the transmission. If transmission breaks down, you can’t ask your mechanic to fix it. You have to beg Ford to fix it and you know how much will be the bill. Reliance wins and wins again later. A double whammy!!! My next door neighbor already suffered from that. One year after they replaced the water heater unit, it broke down. Reliance demanded him to pay for the repair because he owns that part of the water heater unit.
They charged me $404.50 + HST to replace PVC pipe for the exhaust. They charged 20 feet replacement but only 10 feet was installed. They did not change the old ABS pipe for fresh air intake but I am charged for it. I want a refund of $202.25 + HST. The cost pipe is $50 from Home Depot. Any handy guy can install it within an hour. It means Reliance charges $350. per hour. They are not using brain surgeon to install exhaust pipe.
They charged $100 + tax. for dry wall. There was no dry wall work done. I still have a big hole in the ceiling after they install the PVC exhaust pipe. I want a refund of $100. + tax
Most my neighbor on the street complained about the ridiculous replacement charge, Reliance offered to cover part of the cost. My next door neighbor, who has the same setup as mine, only pays $400 for the replacement one year ago. One year later, I am paying $967.85. Why? The contractor who did all the installation on Legends Way said Reliance told them to ask customer to call RESA department of Reliance to provide coverage of the installation cost because of premature failure of the unit. It was done for everybody on the Legends Way, Markham. When I called, they plainly refused to provide coverage. Why am I being singled out?

We live in the Ajax area and we had Nick/Hussein/Liam come by to install the tankless and they were very professional. They took their time to ensure things were done properly and look esthetically good. The asked before installing it in the area where it was off. They were on time and when they left they clean up everything. Very pleased with their service.

Thank you guys!

We were very pleased. Our furnace broke down and 24 hours later we had a new furnace, new air conditioner. Jesse McLean worked with us and gave us all kinds of information about our options. He made sure we had heat over night and got some great workers to replace our furnace quickly and cleanly. We couldn't be more pleased.

Technician, Adam, was very professional, helpful and answered all questions that I had. He was patient and understanding. He also gave me suggestions on how to maintain my humidifier.Overall I felt that I was in safe hands.

Not a lot of big companies can have a tech avail the same day and this is the 2nd time that Reliance had my problem fixed the same day and most important is how issues were being resolved as tech that last did my furnace not only fixed the problem but also made sure that everything is ok.

I had the best service Ive ever had,great install for both products, Replaced Lennox pulse furnace with 2 stage Rheem , WOW ! what a difference.. I live in Cambridge, Ontario, these service guys give you honest feedback with any questions and they are very efficent and take pride in their work , great service guys !!!

Came home from holiday to find a thankfully small leak with the water softener. A call with customer service & the tech was there that afternoon & replaced the rental unit. Thanks Joey #0977 for a great job!

I called into the call centre 3 times. My water heater was leaking and the light was flashing as the water was cold. The first 2 reps told me no one could come until the next day. water was leaking right beside my furnace. I felt it was an emergency, but they did not. someone else called for me and all of a sudden someone could come that afternoon. I called and talked to a 3rd rep and she agreed that it was an emergency and rectified the problem and sent all the info to their manager as my concern and cold water was not handled properly. the good part about this company was Joey #0977 who showed up shortly thereafter saw the problem immediately and turned everything off and told me that new pipes had to be installed as code had changed in 2007. He showed me where the openings had to be cut and how big. After the holes were cut he came back the next day and installed the new heater in just over an hour. excellent job and very pleasant. Make sure you get him for your repairs as he is very experienced and competent