Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (12908 reviews)

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Mary in Belle river
Mary in Belle river
2 reviews LAKESHORE, ON
10/10

Leaky Hot Water Tank

Thank you reliance for your quick response in making things good with my Hot water tank problem. your promt reply and phone call to keep a long term customer happy are much appreciated

Approximate cost of services:
$0.00
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Company Response

I'm so glad we were able to resolve this issue for you Mary. Thank you so much for taking the time to come back and share your thoughts. RM

Mary in Belle river
Mary in Belle river
2 reviews LAKESHORE, ON
0/10

Leaky Hot Water Tank

Hot water tank flooded my basement floor so called Reliance (first call i have made to them in 12 years of renting) they set up a technician to come out the next day who came and told me that the tank needs to be replaced. They will cover the replacement tank as my unit was rental but he told me that the vent has to be replaced too because because of the code laws and i will have to bear the cost or $180.. I have paid for 12 yrs of service without any call outs or cost to reliance and when i need a new tank they cannot fit it with proper venting! I would have gladly paid for another 12 years of rental if the tank had been installed without me footing the bill for the pipework! but I am now looking at other sources tomorrow morning to buy my own tank and have it installed. I will be dropping my old tank off at reliance by the end of the week and be ending my 12 year comittment.

Approximate cost of services:
$0.00
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Company Response

I'm terribly sorry to hear about this issue Mary and would like to lend a hand. Please contact me at rmassingham@reliancecomfort.com with more info and I will gladly look into this further. Thanks. RM

Phillips in Terra cotta
Phillips in Terra cotta
1 review TERRA COTTA, ON
0/10

Hot Water Tank Renter

We bought a brand new home, where the builder made a deal with Reliance for the the tanks. We are in a group of 6 homes, and so far 3 homes have had the same problems happen with these tanks. Reliance is so unorganized is providing service to the tank. I went 4 days without hot water because they never put our phone number on the work order to the service company. I demanded to be let out of this contract and they informed me of all the charges upon charges to be released. I was told I would be given a credit on the account for a billing cycle, then I receive in the the mail a charge for the service call. I am sorry but apologies in this instance, just won't cut it!!

Approximate cost of services:
$0.00
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Company Response

If you could please contact me directly at rmassingham@reliancecomfort.com, I will gladly look into this issue further. I apologize for the negative experience and will be sure to follow up regarding your billing issue. Thanks. RM

Tatiana in Waterloo
Tatiana in Waterloo
3 reviews WATERLOO, ON
8/10

Furnace repair

Our old furnace broke in October when the first cold days arrived. We've called Reliance customer support and they booked an appointment for us for the next day (~in 15 hours). We were lucky it happened in October when it was 0 and not in January. Other than that we were happy with the knowledgeable technician, who spent a lot of time with cleaning and fixing our furnace. The winter is over and our 25 year old furnace did not fail at all during the winter. Thanks for the good service.

Approximate cost of services:
$0.00
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Company Response

We appreaciate you taking the time to share your experience Tatiana. Thanks very much. RM

Gord Brigmohan in Cambridge
Gord Brigmohan in Cambridge
1 review CAMBRIDGE, ON
3/10

water heater rental

Second water heater blow up in 7 years.
Bought a pan for the new heater and installed with no problem,but no connection pipe/ hose from drain pan to my house drain
No help from Reliance to get a hose, whic i want to pay for.
Told to go and buy one from a hardware store
What is the use of purchasing A PAN WITH NO HOSE, SAME CAN HAPPEN AGAIN, FLOOD BASEMENT

Approximate cost of services:
$11,328.00
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Company Response

Sorry to hear this Gord. Please contact me at rmassingham@reliancecomfort.com and I will do my best to assist with this issue. Thanks. RM

Randy in Kitchener
Randy in Kitchener
1 review DUNNVILLE, ON
10/10

Reliance Home Comfort

We were happy to see Reliance Home Comfort was dependable. Their work was good quality. The fact they cover their shoes with plastic was nice to see.
We would use Reliance Home Comfort in the future!

Approximate cost of services:
$0.00
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Company Response

Thanks for taking the time to share the kind words Randy. We greatly appreciate it. RM

Karen in Delawar
Karen in Delawar
1 review DELAWARE, ON
10/10

Reliance Home Comfort

We find Home Reliance Comfort when we call, they arrive quickly. Last time I called I had to ask for a bit of advice and I found they were very helpful. We are very satisfied and would recommend Reliance Home Comfort to our friends and family!

Approximate cost of services:
$0.00
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Company Response

We thank you for taking the time to share the kind words Karen. We greatly appreciate it. RM

Barb McLaughlin in Palmerston
Barb McLaughlin in Palmerston
1 review PALMERSTON, ON
0/10

water heater rental

Put in a call regarding another matter (door to door sales) and found out where I am at is not a rental and have been paying for 5 1/2 years for my old house even after the other one blew up by the new owner. They will not refund even though they were also at fault with double billing for the same address. Not getting called back and am extremely frustrating with the attitude of people I have talked to in the 3 hours being on the phone
with various employees. Apparently by reviews of others in the complaints department it is quite common. I find that the mission statement stated by Reliance is not at all what the company follows. Too bad you can't get answers or call backs when promised. I don't particularly want to waste all these hours on the phone and explaining the same thing over and over again getting something resolved that should be so simple.

Approximate cost of services:
$0.00
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Company Response

I'm more than happy to investigate this issue further Barb. Can you please email me at rmassingham@reliancecomfort.com and I will look into it. Thank you. RM

Elaine in London
Elaine in London
1 review London, ON
0/10

Furnace Rental

Got locked into a 7 year lease agreement. At the end of the 7 year mark, I called Reliance to buy-out the furnace and end the lease. It took 1 year, and a ton of phone calls, before the Reliance Rep would return my call and firm up a buy-out price for me. AND, all the while they were stringing me along, they continued billing me! Equals an extra $1200.00 worth of monthly payments!! Then they wouldn't even deduct this money off the final buy-out price!! RHC is an outrageous company that couldn't care less about the customer!!! Couldn't pay me enough to deal with them again. :) PS - they also appear to be spreading misleading information competing companies to avoid customers switching over! RHC you are totally DIRTY!

Approximate cost of services:
$6,500.00
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Company Response

I'm sorry to hear about the experience Elaine. If you could please contact me at rmassingham@reliancecomfort.com, I would like to investigate this issue further. Thank you. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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