Reviews

10/10

Dion was quick to give me an estimate and quick with all communication. They did an exceptional job and were quick to do the work. Everything was efficient and as quoted. Highly recommend their services.

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1/10

We hired three service techs to fix our furnace. The first tech couldn't fix our furnace. We then hired Mersey to take a look. John came to service our furnace. Not only did he not solve the problem but he made it worse by shorting out our transformer. He said it would cost at least $1000 to solve the problem and even then that wouldn't guarantee the issue would be resolved. He said we should buy a new furnace which they quoted us $5000. We hired another tech from a third company. He replaced our transformer and solved the problem in 10 mins. It was a short in our wire from our thermostat. Total cost to fix the problem, $25 in parts and $150 in labour. Mersey ended up charging us $250 for the service call and costing us a new transformer. I am glad we hired a third tech and not wasted $5k on a new furnace. Our 2007 furnace works just fine, no thanks to Mersey.

1 of 1 people found this review helpful.
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Company Response

We are sorry you did not have a satisfactory experience and would like to learn more about your situation. Please contact us at CustomerService@ServiceExperts.com and provide your address and phone number so we can look into your account. We look forward to hearing from you.

10/10

We had Cosmopolitan redo all of our Duct work, install new gas lines and install a new water heater. Shan was super helpful and kept us informed during the entire process. His crew did an exceptional job and we are really happy with every aspect of the job. The price was reasonable and I would recommend them for any HVAC job you have.

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10/10

Daniel and his team did an exceptional job on our basement. They worked in a timely manor, kept the work space clean and were really friendly. They went above and beyond the requirements of the job and made sure we were happy during every step of the process. We are very happy with the finished product. The final cost was exactly as quoted with no extra costs.

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Company Response

Hi Mike,

Appreciate the great review. Enjoy your new basement.

Daniel

9/10

Terry provided prompt service and was very helpful. He was very accommodating to the schedule challenges I had. To bad my fridge turned out to be beyond repair. I guess fridges are not what they used to be!

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