Stefano from Toronto

My dryer broke down (stopped drying the clothes). I emailed Joe that evening. He called me back the next morning and said he could come to my house at noon. He diagnosed and fixed the problem (broken heat coil) and had it working all within an hour all while I was not home. He then offered to meet me at my work so I could pay him. What a service!

This company was contracted by Hayward to replace a thermostat on my pool heater. To be clear, the thermostat was replaced and is working fine now. My concern is that the technician left me with more problems than he solved. He left me with a red tag because he said the pool heater was not installed to code, despite the fact that I hired a gas licensed technician to install the heater. It seemed to be one technician's interpretation of the code vs another. Basically I felt that this technician came looking for issues, maybe hoping for more business. He was taking pictures seconds after arriving. He did not even know what he came to fix, I had to tell him. Although he was polite, I would not recommend him as you may get more than what you bargained for.

This is the most efficient contractor I have ever come across. Vitaliy and his team not only completed the work they said they would but they did it within the time frame they gave me. I received a quote on a Monday morning, they started on Wednesday, and finished the following (holiday) Monday. That's right, they worked through the long weekend. They replaced my crumbling sewer drain from the main stack in my house, all the way to the city property line and installed a backflow valve. Not only did they complete the work in a timely manner, but they worked within the constraints of a basement renovation. I will be hiring these guys again to fix the storm drain in my driveway. I recommend them to anyone looking for a great drain contractor who is not only flexible but also reasonably priced!

I have used this company twice in the past to change windows and a door in my home and I had nothing but great things to say about this company....until now. They say third time is a charm but I cannot agree in this case. The salesman was very inexperienced and made a lot of careless mistakes throughout the process of placing our order and actually getting our door and windows installed. First, I had to call the company 3 times before I actually had a salesman schedule an appointment for an estimate. Then, the salesman came to the house, measured the windows, sent the estimate. We decided to place our order only to find out that the estimate was wrong because the salesman measured the windows incorrectly and the cost was $300 more than the original estimate. Then, when we received the contract, not only was it more expensive, we were told that our doors would not be painted and we would have to paint them after installation. After conducting our own research and several calls to the salesman and the sales manager, we finally were assured that the doors come painted with a "factory white primer" which we were always content with (We were happy with white doors). Next, we were promised if we booked an installation date in the winter that we would receive a discount. This discount was not reflected in the final estimate we received. We had to call the salesman and the sales manager several times before the sales manager finally adjusted the cost. Speaking to the manager was not easy either as we felt that we were wasting his time. Next, the day of the installation came and we found out that our kitchen window was going to be retro-fitted despite the fact that we paid for full brick-to-brick installation. Thankfully, the installers were able to improvise with the materials in their truck to build a new frame and install the window properly. Finally, after the installation, I did not receive so much as a phone call or email from the salesman to follow up with me about the installation, only a charge on my credit card for the final installment. Just to note, a follow-up phone call is something we received the last 2 times we dealt with this company so it only made sense that we should expect the same treatment. Throughout this entire nightmare of ordering windows, the only positive thing I can say is that the installers were 100% professional. If I could rate the installers on home stars separately, I would give them a 10, easily. It is the poor customer service we received with the rest of our experience that led to a much lower rating.

This was our second time working with Casa Bella Windows and the experience was just as great as the first one. Even the installation crew remembered us from the first time they came. The windows are beautiful and they make the house very warm and cozy. We highly recommend this company and we will definitely be working with them again when we are ready to change our next set of windows.

From initial estimate to a visit to the showroom to choose the right style to installation, our experience with Casa Bella Windows was superb. We are extremely satisfied with the final product and are already making plans with Casa Bella to replace a few more windows next Spring. The major selling point for us was the fact that there were no subcontractors involved in the process. Casa Bella has their own estimators, installers and they manufacture their own windows. Competitive pricing was just an added bonus to all of this. We highly recommend this company.

We called a few different companies for attic insulation and Mark was one of the few people that actually came to the house to inspect the attic without any coaxing. Many companies just gave us quotes over the phone. Within 24 hours, Mark sent a quote by email whereas some companies preferred to give quotes over the phone or by word of mouth. Although we had to wait a few months to get the work done, it was worth the wait. The crew was very thorough when completing the work and even invited me to take a peek in the attic to ensure my satisfaction. So far, the house seems to be retaining the temperature. I also went up to take a peek a few days ago again and I noticed the temperature inside the attic was the same as outside which is indicative of the insulation keeping the heat inside the house. From quote to work completion to follow-up, everything was done to my full satisfaction.

We had a hard time finding companies who would simply clean our eavestroughs and install new downpipes. Every company denied the job because it was too small and not worth their time. We called century aluminum, and they gave us an acceptable quote for the work. Upon completion of the job, the crew forgot to cap off the pipes for the storm drains where the down pipes were connected. I called the company and the owner came back the same day to finish the job. A few days later we noticed a leak in our eavestrough in one corner of the house which was supposed to be fixed. We called the company again and they eventually came back to fix the problem (a few weeks later). I was very satisfied with all of the work that was done. My only complaint was the delay in coming back to fix the leak. Also, when we initially received the quote we were told the work would be done in 3-4 weeks. After about 5 weeks we called and asked why the work had not been done yet and we were told it would be done the next week (and it was).

After calling 3-4 different companies to get quotes for asbestos removal in our home, Marcello was the only person to come to our house and actually inspect the property for asbestos. Not only was he more affordable than anyone else, he was also more professional than everyone else. He took the time to explain everything to us and showed us all of his qualifications. After removing the asbestos from our vents and removing some ceiling tiles, Marcello and his crew even helped us install new drywall in the ceiling and walls of one of the rooms where the work was done. Will definitely recommend this company to anyone looking to get asbestos removed in their home or business!!!