Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2017

    Installation Bedroom Windows

    Our bedroom windows needed to be replaced and after doing some research a friend recommended us Brock Windows. We are happy with the choice we made. Tony was good at explaining us the process. He and his colleagues helped us every time we had questions about the products and payment plans. The installation was done professionally and on time. So far we have been very pleased with our decision.

    Answer from pro:

    Hi Diana! It's wonderful to hear you were recommended to us through a friend and some research. We're so pleased that you're completely content with your choice to venture on with us through your desired home renovation project. Thank you for not only your wonderful feedback, but for commending Tony and all colleagues involved in your project; for their help and thorough explanations of what your specific project would entail. We're pleased that you're satisfied with your decision to work alongside our company, we are as well! We'd love nothing more than to have the opportunity to work with you again.

    Reply created 23 Jan 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 23 Jan 2017

    Patio Door Lock Replacement

    Brock Doors and Windows installed a new patio door in my 30 year old home in 2012. When the latch on my patio door broke I contacted the sales rep, Sandy, to determine where I could purchase a replacement latch. Sandy responded to my inquiry immediately and I was very happy to hear that the door hardware was still under warranty and the repair would be made by Brock free of charge. Nick and Alex arrived to make the repair within the specified time frame and were not only friendly and professional but completed the replacement within 10 minutes. They ensured I was happy with their service before leaving. I am very happy with the resolution of this issue.

    Answer from pro:

    Hello, Thank you for reaching out to us through our HomeStars page. We're so pleased to hear that your sales representative, Sandy, was responsive in handling your request for replacement of your Patio Door latch. We appreciate you for commending not only Sandy, but Nick & Alex as well for their friendliness and professional demeanours. We're glad your service appointment was quick and that they ensured you were happy with the outcome! Thank you again for reaching out to us to relay your overall pleasure with you recent service appointment.

    Reply created 23 Jan 2017
  • Review from Tanya Browne
    Rating: 5 out of 5
    Review left on 22 Jan 2017

    Door replacements

    Brock Doors and Windows provides excellent customer service and quality products. I replaced my front door and garage side door and I was pleased with the whole experience of making my purchase. Bill is very personable and a pleasure working with in choosing the right doors for my home. My consultation with him was informative and I really like the fact that all of Brock's products can be viewed in their showroom. The installation crew, Kumar and Danny did an excellent job installing the doors and cleaning up afterwards. They were friendly, helpful and professional. I’m very happy with the results and highly recommend Brock.

    Answer from pro:

    Hi, Tanya! That is wonderful! Thank you for reaching out to us through our HomeStars page. We're so glad you found our customer service and products to be of excellent proportion. We appreciate you for commending Bill, your sales representative, for his personable and informative way of relaying any and all information you need before undergoing your home renovation. We're so glad you enjoyed visiting our showroom and viewing all of the options available to you, we too find this to be one of the best options for our potential clients to experience the look and feel of our products. Thank you, again, for commending Kemar and his assistant Danny for being nothing short of exceptional throughout your entire installation. We appreciate your high recommendation of our company, Tanya! We hope to work with you again soon.

    Reply created 23 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2017

    Window Replacement

    Really enjoyed working with Brock Windows, initial meeting went very well. Spoke with Bill, and we hit it off immediately. Installation was done on the day I was told. All windows replaced the same day. Clean up was great and workers were friendly and efficient.

    Answer from pro:

    Hi Ian! Thank you for relaying your wonderful feedback to us through our HomeStars page. We are so pleased that you're impressed with the work all around, and we hope to work with you again in the future if you have any further window & door needs! Thanks again for your feedback, Ian. Sincerely, Your Brock Solid team

    Reply created 23 Jan 2017
  • Review from Ashley
    Rating: 4 out of 5
    Review left on 20 Jan 2017

    Windows and patio door installation

    Want to recognize Frank and his team who recently installed my windows/patio door. They were very professional and experienced. Very satisfied with the quality of their work. This somewhat offset the lacklustre communication from the Sales person and installation scheduler.

    Answer from pro:

    Hi Ashley, Thank you for taking the time out to recognize Frank and his crew for their professionalism and experience in the window & door industry. We'd like to apologize if the communication you received during the progression of your project was short of satisfactory, but we're happy to see that you found the quality of work to be exceptional. Thanks Ashley!

    Reply created 23 Jan 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Side door and screen door

    Have used Brock Windows and Doors over the last 30 years And have always found there work and materials first glass I have no hesition in recommending them to anyone who is looking For quility G Gordon

    Answer from pro:

    Hi there! Wow, we're so appreciative of the relationship you've built with us. It is wonderful to hear of your recognition of the quality of work & materials we have provided for you over the many years we've been in touch! We appreciate your recommendation, immensely. We would love to work with you again if you ever have any further window or door needs. Thank you!

    Reply created 20 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Replacement of all Front Windows

    Approached Brock in the fall regarding replacement of all the front windows to my home after hearing all their ad's on radio and TV. I met the Sales Rep. Phillip at the Markham/Scarborough location and he went through in detail about all my options. The process was very smooth. The detail and time the Installer took to measure and re-measure all the window openings to make sure of a proper fit, gave me satisfaction that they pay close attention to detail. Apart from a few minor issues, I am very happy with the product and installation. One of the issue I had was with the option to try to get my original Blinds to fit back as stated by the salesman. The Installer raised a concern and pointed out to me that if may not be possible at the time of him taking the measurements, which I agreed to not bother with, and have him just do his normal process. Please keep this in mind if you plan to try to re-use your existing Blinds/Shutters. The Installation team was very professional. Prompt on timing, and very clean with their install process. The Salesman (Phillip) made sure to visit during the installation, to ensure things looked right and were to my satisfaction. The windows looks great, and I cannot believe the difference it makes with little or no drafts anymore during the cold days of winter. I will be using Brock again, when I am ready for the rest of my windows.

    Answer from pro:

    Hi Raj! What wonderful feedback, we're so glad the process for you went near-seamlessly. We appreciate your recognition of Philip, your sales representative, for his attention to detail and efforts of making your project go as smoothly as possible. It's unfortunate that we could not fit your original blinds back into their opening, but we're glad that you found your installation crew to be professional, punctual and clean! We're so happy that you're no longer feeling the same drafts as you were before going forward with your home's renovation, little to no drafts means increased energy efficiency and savings! You cannot go wrong. Thank you again, Raj, for your lovely feedback. We look forward to working with you in the future once you're prepared to replace the remainder of windows within your home.

    Reply created 19 Jan 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Window replacement

    I was very impressed with the services provided. The quality of the work done as well as the materials used was exceptional. We had a pretty harsh winter so far. I felt the windows on a very cold winter day and the windows were warm. Very impressed

    Answer from pro:

    Hi there, Thank you for choosing Brock Doors & Windows Inc. for your home renovation needs. We're so pleased to hear that you're already noticing the change in temperatures entering your home as well as to the touch. We'd love to work with you again in the future; have you any further window and door needs. We appreciate your feedback, immensely. Sincerely, Your Brock Solid team.

    Reply created 23 Jan 2017
  • Review from Todd Meyer
    Rating: 4 out of 5
    Review left on 18 Jan 2017

    Kitchen window replacement

    The installation scheduling was awkwardly handled and slow. But Stefan the installer was superb in completing quality work once scheduled. He and his co worker performed fine workmanship and were most pleasant to deal with.

    Answer from pro:

    Hello, Todd! We're pleased to hear that Stefan performed his work on your home exceptionally. As for the scheduling, we're sorry you experienced awkward delays, but are happy that the work has since been completed all to your utmost satisfaction! Thank you Todd.

    Reply created 19 Jan 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 18 Jan 2017

    Windows

    Totally satisfied with brick windows The sales people and the installers were wonderful Genius installed the windows with great care and professionalism My home was left clean and the windows and trim look great

    Answer from pro:

    Hi there, What wonderful feedback. Thank you so much! We're beyond pleased to hear of your satisfaction and we'd love to work with you again if you have any further window or door needs. Sincerely, Your Brock Solid Team

    Reply created 19 Jan 2017