Awnings By Rolltec

Rating: 4.9 out of 5

Awnings By Rolltec reviews (275)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2012

    Reinstall existing awning

    Because we had our roof reshingled, we had to remove our Rolltec awning and have it reinstalled. Helen and her team provided excellent service, were able to complete the job within a day of my calling, and the two installers were polite, hard working, checked with me to ensure they did what I wanted, and explained everything clearly. I was impressed with the workmanship and the service.

    Answer from pro:

    Dear Lynda. It was a pleasure to service your awning. I am looking forward to work with you in the future.

    Reply created 6 Mar 2013
  • Review from Len Robinson
    Rating: 5 out of 5
    Review left on 20 Oct 2012

    Bravo roof-mounted awning

    It was refreshing to be able to conduct a long-distance ( >1000 miles) transaction and get what I wanted in the time frame promised. Kudos to Roman and Helen for their professionalism. I was tasked by my wife to have an awning for the front deck at our cottage prior to our grand daughter's first visit. I found Rolltec Awnings on line and emailed them asking to speak to a sales rep. Very quickly thereafter, I was dealing with Roman, the owner, via telephone and emails. I would send him pictures and we would discuss matters. I really appreciated his willingness to help me wend my way through the myriad of questions and issues I struggled with. His efforts to get my order processed, in the manufacturing queue and on a truck headed to Northwestern Ontario resulted in an on-time delivery. Helen greatly aided the manufacturing process time line by sourcing the motor required for my particular installation. During the awning installation I had to call her to resolve a question posed by the contractor. She took my call during a meeting, looked up the data immediately after her meeting and called back within 15 minutes. Great service from start to finish! And the awning.... Beautiful! Flawless engineering. Robust. Functional. A great addition to the cottage and an upward spike in our quality of life at the lake. Were Roman to ever venture this way I offered him a day of walleye fishing on Lake of the Woods. That offer still stands and is extended to Helen. They deserve no less for all they have done in providing guidance and leadership in taking my idea from concept to fruition.

    Answer from pro:

    Thank you Len. We are always trying to provide experienced guidance to every customer for his specific needs. Your awning looks marvellous. It was a real pleasure to work with you.

    Reply created 16 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2012

    Awnings for Robocop movie

    Just wanted to let you know that the awnings were gorgeous - they looked fantastic on the set and they worked beautifully. Everyone was very pleased. Thanks so much for being so accommodating and meeting our short time constraints. I really appreciate your efforts. I will certainly call you the next time we need an awning!

    Answer from pro:

    Thank you Alexx. We are always here for you.

    Reply created 16 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2012

    Bravo ROLLTEC!!

    I chose ROLLTEC awnings simply because my neighbour has a 25 years old awning that still looks new! Over the years, I've watched how much enjoyment and satisfaction she's had with it, especially since she's never had a repair. So for me, it was obvious where I would purchase mine. The products speaks for itself! All the company's representatives were very professional, knowledgeable and passionate about their product & company. And of course, why wouldn't they be? The awning's design and manufacturing is of the highest quality in every aspect. Every detail, small and large, has been anticipated and accounted for. This company is well managed! I chose an automated 16 foot wide awning that is a dream to use and looks spectacular. The side curtain works well keeping out the late afternoon sun. In all my dealings with ROLLTEC, I received 100% customer satisfaction. I highly recommend this company and product. I'm so happy to know this excellence of quality and customer satisfaction still exists in Canada. Bravo ROLLTEC!!

    Answer from pro:

    Thank you Peggy. It is a real pleasure meeting you. Thank you for your business.

    Reply created 2 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2012

    Simply Magnificent

    Dearest Helen, My most heartfelt and sincere THANK YOU for all the outstanding attention you've given to me and my beautiful awnings from start to finish. I am so very happy with my five awnings, they are simply "magnificent" and I just love them. Thank you again for the excellent service and a very special thank you to ALL the superior ROLLTEC staff. Everyone at Rolltec has been so wonderful and I appreciate the kindness shown to me and the genuine care to make sure my awnings are perfect! Helen, thank you for looking after me. I would strongly recommend Rolltec to my friends, neighbours and family.

    Answer from pro:

    Thank you Bonita. Enjoy your awnings.

    Reply created 2 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2012

    Adalia Extreme X3M with installation

    Upon initially calling Rolltec, I was surprised at their professionalism. This was my first time buying an awning, so I did a lot of online research before calling them up. I agreed to have a salesperson come over to provide a quote. Our salesman, Steve, arrived EXACTLY on time, wasn't at all pushy and explained the product with no fancy lingo. He also informed us of a sale that they were running. We decided on the Adalia Extreme X3M with a manual crank, custom width, and a cream coloured frame. It took 4 weeks to make, they installed it within an hour and cleaned up after themselves. It's now been a couple of months and we are overall very happy with it.

    Answer from pro:

    Thank you Nathan for your warm review. We are always trying our best with every customer. Enjoy your awning for many years to come.

    Reply created 28 Aug 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Aug 2012

    Rolltec awning service--do it yourself!

    I have a Rolltec extenda awning with a 10 year warrantee (it is now 5 years old). When the arms started colliding as we retracted the awning, we called for service. Happy to come they said, and the serviceman came and put it right in under 2 minutes. I was however shocked by the $226 price tag for "service" since the office never even mentioned that just getting the guys out to your house (if it's past the first year of installation) will cost you $200. In my view, there are two ways this company can better serve its customers: (1) Inform customers ahead of time of the $200 charge for service (just for the guys turning up) (2) Provide over the phone customer support--had I been able to speak to a technician, he would easily have been able to tell me which screw to turn to fix the problem myself.

    Answer from pro:

    Thank you for writing your review. I am sorry that you feel this way. I would like to point out that we are not doing anything other than on your warrantee paper. With the awning you purchased we do offer 10 years manufacturing warrantee on the frame, which covers defects in parts. Labour associated with service and installation is covered 100% for the first year. We normally extend it up to 2 years after which we start to charge for labour if adjustments needed. As you mentioned, your awning is 5 years old now. We did not charge you for any parts, strictly for labour. Repair took about 20-30 minutes on site plus travelling time to your house. Please keep in mind that we are sending two technicians with fully equipped truck. When you called and questioned the charges, we reduced it for you as one time courtesy to $150.

    Reply created 28 Aug 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Jul 2012

    Repair of awning

    Though I am satisfied that the repair work to replace the gear in our manual Rolltec awning had been completed, there are two areas that I am not satisfied with; - Cost of labor to replace = $200.00 Yes, I understand service call and labor charges but find that $200 for 20 minutes of work to be on the extreme side of being high. Also, the call for repair was made on Wednesday and could not get anyone out until Saturday I found to be too long of a wait Could have been more serious issues if we had high winds during these days and the awning being extended (due to gear being broke and unable to retract) - The service people that were out left grease stains on the fabric which is noticeable on the underside of awning when it is opened. Awning was installed in 2004 and had been very pleased with the installation and professionalism of the installers at that time.

    Answer from pro:

    1. Your call was received late Wednesday afternoon and we explained that this is a very busy time of the year, our installers are booked 3-4 weeks in advance, yet we can to fix your awning on the 3rd day on a Saturday which is the installers day off. I feel this is very fast service. 2. $200 labour charges is not for 20 minutes of work, this also covers travel time to and from your location. We send 2 men with a truck, our technicians are very professional and we pay them well. I think this is a reasonable charge in today's marketplace. 3. The spots which you see on the fabric is probably just dirt. We checked the broken gear when it came back and after 8 years it was very dirty. It is possible that when they were removing the gear, it touched the fabric. Just hose the fabric down with plain water or use a mild some and water solution with a soft bristle brush to remover the spot. Thank you very much for your comments and hope you enjoy your awning for many more years.

    Reply created 31 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2011

    awning over the deck

    We've had a very good experience with them. The salesperson was on time, not too pushy and answered all the questions without any "smoke". The installation was quick and efficient. And best of all we have the awning now for 3 years and it's working beautifully. Rain or sun. It got a little uneven on one side- we've called the company and they explained how to adjust it.

    Answer from pro:

    Dear Maria, Thank you very much for taking the time to write a review. We really appreciate it. Enjoy your awning.

    Reply created 18 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2011

    Roll out awning for upper deck

    We are very pleased with our retractable awning installation. From the moment we initially called for advice througout order process and to installation day, this company showed themself as highly professional with long awning experience. They will guide you in the right direction. The prices are very resonable. We did checked prices before we signed up with Rolltec. I found that you get best value for your dollar. We had our awning installed very early in a year. Installation is solid. Remote motor works like a charm. I would recommend this company to everybody.

    Answer from pro:

    Thank you very much Mark and enjoy your awning.

    Reply created 15 Aug 2011
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