Premier Pool Group

Rating: 4.6 out of 5

Premier Pool Group reviews (79)

  • Review from Alessia
    Rating: 5 out of 5
    Review left on 6 Dec 2013

    Pool Closing

    We were very happy with Lenni he answered our call right away and came the next day to close our pool. He was fast, clean and efficient in his work. We appreciated his honesty when talking about purchasing both our winter cover and how we should deal with our automatic cover. We will definitely call him again.

    Answer from pro:

    Thank you for the review. We hope to work with you again. If you have any questions please do not hesitate to contact us.

    Reply created 16 Jun 2014
  • Review from HOTWIRE ELECTRIC-ALL INC 416-553-5533 HOTWIRE
    Rating: 5 out of 5
    Review left on 2 Nov 2013

    Pool Maintenance

    Lenni and his crew at premier pool group are fantastic to deal with. We do pools together with them and this time we hired them to maintain and close the pool. I wanted to say he is available 24 hours, always via text email or phone he will reply to his clients. his is professional, and meticulous and takes pride in his work. We work with so many pool companies that we without a doubt want to let clients know that these guys are the "good guys" when it comes to pools don't hesitate to contact this company.

    Answer from pro:

    Thank you for the review. We hope to work with you for many years to come.

    Reply created 16 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2013

    Pool Repair

    Call them with confidence! Lenni and Jodi had the right equipment, showed up on time, they even made follow up calls. Pool fixed, all done professionally. Also Mike was very informative. Highly recommend

    Answer from pro:

    Thank you DC, it was a pleasure working with you. We are glad we were able to find the leak in your pool and repair it at the same time while we were there, feel free to contact anytime for any future pool needs or questions. thanks again, Lenni

    Reply created 4 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2013

    repair

    We called on a Sunday morning: they were here same day and finished by Sunday afternoon! Great people: tidy, quick, thorough, explained everything we needed to know and more! Suggested a couple ways to save $$. Will definitely call again! THANKS!!!!

    Answer from pro:

    Hello Wendy, thank you for the great review and mentioning that we are available on a Sunday too, most people assume all companies are closed on Sunday, just with your mention here, we noticed a spike on weekend calls. I am glad we found your leak, feel free to call us anytime you have any questions, we are open 7 days a week from 6am to 10pm

    Reply created 4 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2013

    Pool maintenance

    Lenni has been regularly mainitaining our pool. He is very knowledgable and to the point. I had a pool heater bought & installed through him. Excellent job. Delivered on time, price was competitive.He always responds when you call him. I would fully recommend him to any one requiring his services.

    Answer from pro:

    Thanks Shabir, hope you are enjoying your newly painted pool and the kids are having a blast this season, looking forward to seeing how the rest of your projects have turned out

    Reply created 4 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Pool Closing

    Excellent service. Best pool closing I have had in 5 years. Would highly recommend them to any one I know. Lenni was very knowledgeable and helpful. Very happy I found them on Home Star. Thank you!

    Answer from pro:

    Thank you very much for the review, we appreciate it & we look forward to servicing your pool in the future. If you need anything over the off season also incase the winter cover you have doesn't make it, please feel free to email me. Lenni & Jodie

    Reply created 8 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2012

    Opening & closing our pool plus repair service

    We installed our pool 38 years ago and for most of those years handled everything ourselves except when expert help was occasionally required. In recent years we found we needed help opening and closing--unfortunately the service was often disappointing--untrained or sloppy. 2 years ago we received a flyer ad for Premier Pool Group. We tried them and found their service excellent. Last winter disaster struck --- the water disappeared. New liner was required. Lenni and Jodie took over and looked after everything in a very professional way and their price was competitive. They are delightful people to work with and we have no hesitation in recommending them. A&M Penny. Note: We are not getting paid to say this.

    Answer from pro:

    Thanks Alan, you take care of yourself and don't do anymore hard work that the doctors say not to, feel free to call me anytime for anything, even if it's not pool related. You're just a 5 minute drive away.

    Reply created 8 Sep 2012
  • Review from Dipak
    Rating: 5 out of 5
    Review left on 22 Jun 2012

    Pool Heater Replacement

    our pool heater broke down shorty after we moved into our new home, Lennie and Jodie came by late evening in the rain to review the broken heater and suggested a replacement - they were informative and helped us decide on the best course. The job was completed in a very professional manner and on time . Lennie was aware that we were new pool owner and he went above and beyond of the heater replacement, checked the whole installation and even pressure tested our lines A very big thank you for your help and support in making this a great experience and also helping us to understand what being a pool owner is all about Dipak and Ruth

    Answer from pro:

    Thanks for the review Dipak, we appreciate it very much, feel free to call or email us anytime for any future pool needs

    Reply created 8 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2012

    pool openning, servise, liner and skimmer replacement,

    We bought our dream home 2 years ago which of course had a pool. We were given by the previous home owners there pool companies #, to our surprise no one ever answered the # or returned calls. After 3 different companies we found Lenni. He is so reliable that I dont even call him anymore but text him when I need him. Money is not his primary reason for getting back to you because half the time he doesnt even charge for his service. Its Friday night at 7:30 pm, Im having a pool party Sunday and I have just learned that the heater is not working. I called Lenni to get some tips on what might be wrong-he"s coming over instead. Thats service.

    Answer from pro:

    Thanks again Loretto, we appreciate every review here on Homestars. Happy Birthday too and I hope your party was a good one as it was hot yesterday, probably didn't need the heater as the 30 degree weather sure felt warmer. For other client's reading our response and the review, we simple try our best to see if we can fix the problem immediately, or find a temporary solution for short term use, and do the repair as quickly as we can get our hands on the parts required. If there is something beyond what we can do, we let you know immediately and forward a name and phone number to you of someone who is licensed, insured, and experienced who can fix the issue, in this case, a licensed gas technician as it was something beyond our expertise. We treat your home and pool as if it was our personal property and give the utmost respect and care to ever client.

    Reply created 11 Jun 2012
  • Review from Rob Hoosein
    Rating: 5 out of 5
    Review left on 23 May 2012

    Pool service

    Lenni and his team are top notch. I had them come out when another pool company left things started but couldn't complete (3 weeks of waiting and phone calls not being returned led me to Lenni) All I can say is, this is the guy you want. he calls you back, leaves you messages, shows up when he says he will, if there is a problem he let's you know. He opened my pool, replaced the liner (there were many holes), opened the pool and prepped everything. If you are looking for a dependable, reliable team that know's pools and helps you understand the issues or challenges you may have, call Lenni.

    Answer from pro:

    Hello Rob & Fran It was a pleasure working with you and getting your pool back up and running again. I hope everything runs smoothly for you from this point forward and if there is anything you ever need, feel free to call, text, or email us anytime of the day. Also would like to thank you for using our weekly service to help maintain your pool & water chemistry. We'll be out next week to measure the pools AB Axis point for the safety cover quote for you also.

    Reply created 7 Jun 2012
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