Premier Pool Group

Rating: 4.6 out of 5

Premier Pool Group reviews (79)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2012

    Pool Opening

    I'm not usually one to leave reviews, but in this case I had to as I was blown away by the level of service these guys provided. Due to the warm winter we had a very green pool that needed to be swim-able in 4 days. Lenni and his team made 5 visits in 3 days to make that happen. And he didn't charge me an extra penny for the extra chemicals or extra visits. I've been using another guy for the last 3 years and feel stupid for sticking with him for that long. Lenni and his team opened my pool, vacuumed it (4 times), turned on the heater and even did some tightening of the bolts on my filter to make sure the suction was good...all at a price that was less than what my previous guy used to charge me to just open the pool. He's got a customer for as long as I own a swimming pool.

    Answer from pro:

    Thank you and I hope you enjoy your long weekend pool party, it was a pleasure meeting you and we will see you when your ready to switch over to a salt system

    Reply created 19 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    Closing inground pool for winter

    I've found this company on Kijiji website & was very happy that I did. It was so easy to contact Lenni & set up appointment for a convenient time for me. We just bought our first house & happened to be with the biggest pool ever which we dreamed of but have no clue how to take care of it. Lenni was very quick & efficient doing the job & not only but was very helpful in explaining to us thoroughly how & what to do in order to avoid any unnecessary damage. Will definitely recommend their service to my friends! Looking forward to the opening in May for which I've already set up an appointment! Amazing! ;)

    Answer from pro:

    Hello Iryna We're glad you found us & look forward to helping you season after season. It was a pleasure to meet you and go over everything you asked. Pools can be a choir or they can be "almost" maintainance free, and remember you can always call for free advice when every needed. Thank you for the great review and we'll see you again next season. Lenni & Jodie

    Reply created 23 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2011

    Fixed leak in pool

    Lenny and his crew are the best, consummate professionals you will meet. After another company came to start repairing the leak, told me they would be back next day, they left my pool disconnected and water not circulating. After trying to contact them for almost a week I got a nasty email saying to find another contractor. This all happened in June 2011 which is peak season for pool contractors, Lenny was at my place in a few short days from original contact. Very reasonably priced and does good work. I will definitely be using Lenny for all of my future pool needs. Highly recommended.

    Answer from pro:

    Hello again John Thanks for the 10/10 rating, we greatly appreciate it once again. Our crew does their absolute best to ensure cominucation before, during and after to make these kind of issues at bit easier to deal with knowing we are one our way on short notice, espically right in the middle of June. I am glad to see you will be calling us again & we look forward to working with your future projects, equipment upgrades, and seasonal work for opening & closing your pool. Feel free to call or email me anytime. Again thank you for the review and talk to you soon. Lenni Walton Premier Pool Group 416-895-6717 www.premierpoolgroup.ca

    Reply created 12 Aug 2011
  • Review from Maria Mascall
    Rating: 5 out of 5
    Review left on 28 Jul 2011

    New above ground pool liner, repair pool walls & wood deck

    When our liner developed a leak, my husband and I turned to Homestars to find a contractor who could replace it. I admit that we were a little hesitant since we had read a few postings doubting the 10 star rating of so many contractors on this site. However, Lenni knows the special formula - provide excellent advice and service at a fair price in a timely manner. That's Premier Pool Group's secret to their excellent star ratings. We trust and value Lenni's advice and would not hesitate to recommend this company for any project, no matter how large or small.

    Answer from pro:

    It was a pleasure working for you, we see new things on a daily basis, some common & some not so common. Your pool renovation was more then what originally appeared to be a simple fix, however having a crew who knows what their doing, loves working in tight spaces and getting the job finished on time & above expectation is what we do best! We certainly hope you enjoy your new lower deck renovation and certainly know you will love your custom made liner for years to come. The new solar wall panels will also help keep the heat in and the gas bill low. Looking forward to working with you again for your future pool service needs, including openings & closings. Lenni Walton Premier Pool Group 416-895-6717 www.premierpoolgroup.ca

    Reply created 3 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2011

    New liner installation

    Like many others, we came across Lenni via Homestars (coincidentally he installed a pump 2 years earlier on contract from a local pool store) in Fall 2010 to provide a quote on a new liner. We also got quotes from a few other companies but none of them inspired much confidence for a proper installation and Premier's pricing was competitive with all others. One of the things that led us to go with Lenni was the attention he paid in explaining the installation process and taking us to pools in the area to show us different liners he had installed. Rather than pushing us to do the install in the fall, we agreed to talk in March. This spring Lenni reached out to us to begin choosing a liner pattern and dropped off some samples. Once we had decided and booked a date, Lenni and his crew were quick to get the old liner removed, inspect the steel and concrete (thankfully no issues!) and arranged for the pool to be measured and liner ordered. Once ready, the new liner was installed in a day and it fit like a glove. Filling took a couple of days and Lenni returned once the pool was mostly full, to complete the process. We are thrilled with the way the pool looks (like new). We chose Sandstone, no border and now have the measurements and a reliable source if we need a winter covered made in the future. Lenni nevered pushed us to do unnecessary repairs or changes and we'll be sure to call on Premier for any future pool needs.

    Answer from pro:

    Thanks Don & Sarah for the review here on Homestars. I really appreciate your business and I am glad everything worked out as planned. Taking the time to see different patterns & colours already installed & filled with water is much easier than guessing from a small page image, or even the liner samples themselves. I am glad your happy with your decision and the way everything went from start to finish. Feel free to let us know if you would like to go ahead with the new winter cover or a Safety Cover anytime. Remember, buying these items before the demand is needed always save you money! Looking forward to seeing you again! Lenni Walton Premier Pool Group 416-895-6717 www.premierpoolgroup.ca

    Reply created 14 Jun 2011
  • Review from Feng
    Rating: 5 out of 5
    Review left on 3 Jun 2011

    Major Pool Equipment Upgrade

    We found Lenni from HomeStar to close our pool last fall after we move into our current place, it has a 20+ years old swimming pool and I never dealt with swimming pool before. We read his reviews and then called him. From the short conversation we sense this is the guy who knows his stuff. So we had Lenni and Jodie to close our pool and discussed upgrade of our heater, pump, filter and convert to salt water. Lenni explained our options and related long term benefits, then produced two quotes for different options. We started project this May. It was a multiple-day project, from open pool (I have to say they did a great job to close the pool, the water was clear blue when the pool was uncovered), removal of old equipment, install new equipment, plumbing, and testing to configuration of control panel/remote. We had some hiccup due to manufacturer’s inaccurate information. With his busiest schedule of year, Lenni spent many his own evenings to come over to reconfigure our equipment, even after a long day of hard working and used the time he should spend with his kids. After all his great work, went above and beyond, he completed the project before my daughter’s first pool party. It was a great party, and now we are enjoying the pool no matter rain or shine. We are so happy to take Lenni’s suggestion to have the high efficiency configuration. The pool (32ft by 16ft) was heated from 55 to 77 in 24 hours, cost us very little on hydro. Thank you Lenni!!! I had experience with many contractors, I have to say Lenni is different: he cares, he cares the customers and he cares his work. You really should watch how Lenni, Jodie and his guys do their work, just like an assembly line, efficient, accurate with great result. I will definitely have Lenni back to close our pool this season. And I will recommend Lenni in a heartbeat to my friends, neighbours, and everyone else has a pool.

    Answer from pro:

    Hello Feng Thanks for the review and finding us here on Homestars.com last year. I am also happy that your pool was crystal clear when we opened it this season, it is all about preperation for great results in the long run. Every time I am working away in the humidity I think of all the clients who have changed over their old gas heaters to the heat exchange pumps and wondering to see how quickly they can get their heat up to 104 lol, I know you will see the savings in a very short time and the long term satisfaction knowing all you have to do is push a button, the rest will will follow with ease & comfort. I am glad to hear your daughters party went well, and I also thanked Vic from the manufacture for coming out on a Sunday evening of the long weekend to personally deliver the missing part on his spare time. Everyone here at Premier Pool Group knows their job inside & out, which is how we make it look so easy. We'll see you shortly for a follow up as we discussed. See you soon!

    Reply created 3 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2011

    Pool Inspection, Opening, New Liner, Guidance

    Our story all started back over the winter when we purchased a new 'older' home that had an inground salt water pool in its backyard. Purchased during the winter, we had to purchase sight unseen at the Seller's word; having received confirmation that another pool company had serviced and closed the pool the fall prior. After taking possession and with the weather improving, I didn't know where to turn, having never operated a pool myself prior. I begin searching for help. I called one company that came by and 'assessed' our pool, walking around with their hands in the pockets most of the visit; looking with their eyes only and charging me $60 for the assessment. I was not comfortable with their 'hands off' attitude and their labour charge for performing no labour. I continued my search and I found HomeStars.ca Lennie's Premier Pool Group came out on top; with a steady stream of 10/10 reviews that sounded too good to be true. I hestitated, seeing that Lennie was based out of the west end of the GTA; but his HomeStar.ca profile showed that he serviced Markham. I emailed him and he responded. I phoned him and he answered. I asked him for answers and he gave them. He arrived to assess our new pool and got his hands and feet dirty; I can assure you; in freezing water at the bottom of my pool in March; his assessment; attempts to fix our liner and open our pool; and in the end, after numerous visits and attempts; arranged for a custom liner measure and installation. This wasn't in our move budget; but Lennie assured us that it was the 'best' direction for us. Lennie has explained everything he has done; provided me, the home owner, the education that I needed; has 'held my hand' through the first two months of pool ownership and has impressed my wife and I the entire time with his dedication to his clients. I know that despite Lennie's very busy schedule; he has time to take my calls and answer my emails when I need advice or direction. Without hesitation, I endorse and would recommend Lennie to anyone with a pool that needs help, needs advice, needs quality service and quality workmanship. Thank you Lennie. I know that you'll be there for us now and in the future. We expect to be calling Lennie back at the end of the season to take advantage of his Custom Safety Pool Cover Installation and Closing Deal.

    Answer from pro:

    Hello Don Thanks for the review here on Homestars.com, if I may say so, your pool was definately one of the best stories I can tell this year, me standing in 3' of freezing cold water for 2+ hours trying to find & repair every little hole that would show up in March & April, even during a snow storm lol, thats a first! You know first hand,and thanks a million for the warm coffee and towel. Like most real estate calls I receive, there are many issues that are not always seen before the purchase. We did try our best to salvage the old liner for 1 more season but the old liner was a sure challenge, I am glad you decided to have a new one installed as this summer is looking like your family is going to be spending alot of time swimming. I want to thank you also for letting our kids play together while we worked away to get the project finished on time & on budget as quoted. We have been extremely busy this year as we are every summer, if there is anything we over looked or you have a question about, please feel free to call or email me and we will gladly help you out anytime. I hope you enjoy your pool for many years to come and I do look forward to installing your new safety cover also this coming fall. Have a good one! Lenni Walton Premier Pool Group 416-895-6717 www.premierpoolgroup.ca

    Reply created 3 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2010

    Swimming Renovation

    I found Premier Pool Group through a google search. Lenni Walton came to my home and we discussed upgrading our pool equipment as it is 24 years old. Lenni had given us a written quote and a time frame of when the project would start and when it would be completed. He also mentioned Homestars website where I could read other clients reviews on his work. We had a few other quotes already too from other companies. Lenni's quote was within our budget and exactly what we anticipated the cost would be. A contract was drafted up for deposits, time frames of work completion, changes along the renovations, and any issues that came up not seen in the start, he was in constant communication with me before any work would be authorized. Lenni & his team came into our backyard daily, each of his team knew exactly what their job was and everyone worked on each of their own projects without delay. They're really hard working individuals who know their products, service and scheduling. All in all, we are extremely happy with their service. We now have a new backyard. Our purchases include a new pump, heater, salt system, timer to save power, cartridge system, liner and safety cover. There will be more to come next season with regards to landscaping and new patio stones around the pool and Premier Pool Group will be getting all of our work from now on. I have even recommended them to fellow co-workers who are currently in the process of working with Lenni and his team. With this kind of service I am sure his business will be around a long time. Pat D

    Answer from pro:

    Thank you Pat, it's been a great pleasure working with you. Glad we could be a major part of all your pool and landscaping designs.

    Reply created 4 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2010

    install safety pool cover

    Lenni was up to date when it came to the install and warranty on safety pool covers and installed as discussed on time and properly and also confirmed a discount when opening the pool spring time due to the safety cover being used

    Answer from pro:

    Thanks Georges for the review, greatly appreciated and a pleasure working with you & we look forward to opening your pool again once the warm weather is back. Remember we're here year round, so if there is anything you need, just give us a call! Lenni Walton

    Reply created 12 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2010

    pool set up, pool upgrades, pool closing

    If you are looking for an experienced, honest and reliable pool expert,Lenni Walton of Premier Pool Group is the man. From the first call to the closing of our pool, we have only received the best service and advise. When we found out we needed to upgrade our electrical, Lenni found us a guy and monitored all the electrical work. We have many things on our wish list of to do's and we will certainly have Lenni manage the jobs. All I can add is if you are looking for professional, honest, reliable in a company Lenni Walton and Premier Pool Group is it.

    Answer from pro:

    Thanks Rhonda & Doug It was a pleasure installing your pool for you. I am glad you trusted your instincts and liked the fact that we hold permits and certifications seriously to our business. We'll be in touch again shortly to finish that bigger project down the road that we discussed. Hope you have a great winter and we'll see you in the spring again. Lenni Walton

    Reply created 12 Nov 2010
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