Summers And Smith Cooling & Heating Ltd

Rating: 4.7 out of 5

Summers And Smith Cooling & Heating Ltd reviews (175)

  • Review from marta Kallianos
    Rating: 5 out of 5
    Review left on 20 Jul 2023

    Air conditioner and dehumidifier install and furnace modification

    Today Summers and Smith installed air conditioning unit and dehumidifier also did some upgrade- modification to the furnace. All work was done in a timely manner, crew was very friendly and totally professional. We were very much pleased with their exceptional service and would highly recommend Summers and Smith for any Heating & Air Conditioning needs. Thank you S&S Job well done.

    Answer from pro:

    Hello Marta, Thank you so much for your glowing review! We are delighted to hear that you were pleased with the installation of your air conditioning unit and dehumidifier, as well as the upgrades made to your furnace. Our team strives to deliver all services in a timely, friendly, and professional manner, and it's wonderful to know that we met your expectations. Your recommendation is greatly appreciated, and we're thankful for your support. Should you have any more Heating & Air Conditioning needs in the future, we look forward to serving you again. Best regards, The Summers and Smith Team

    Reply created 16 Apr 2024
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 22 Jun 2023

    Diagnostics of ductless units

    The work performed today to diagnose our ductless A/C units was efficient, tidy and honest. The technician was an excellent communicator and cared about us as customers and cared about his work.

    Answer from pro:

    Hello, Thank you for your kind feedback! We are very pleased to hear that our technician provided efficient, tidy, and honest service while diagnosing your ductless A/C units. Excellence in communication and a genuine care for both our customers and the quality of work are core values at our company, and it's rewarding to know that this was reflected in your experience. We appreciate your trust in us and look forward to continuing to serve your HVAC needs. Warm regards, The Customer Service Team

    Reply created 16 Apr 2024
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 24 Apr 2023

    Furnace replacement and follow-up

    Interaction with this company, from meeting with the sales rep (Andrew) to discussions with head office (Michelle and Dave) and then installation of the new furnace, was handled professionally, patiently, and pleasantly from beginning to end. A neighbour who has a company that installs industrial HVAC systems recommended Summers and Smith to me. Other neighbours viewed the furnace the company installed in my home and then contacted the rep (Andrew). In turn, Summers and Smith installed a new furnace in their home and that of their daughter's. We are all pleased with the company's ethics, workmanship, and products offered. Today, a technician (David) from Summers and Smith came to my house to ensure my AC was correctly connected and working. David is another example of the knowledgeable, courteous and outstanding staff of which Summers and Smith is comprised.

    Answer from pro:

    Thank you so much for taking the time to share your comprehensive and positive experience with Summers and Smith. From Andrew’s sales consultations to Michelle and Dave's support, and the professional installation and follow-up by our technician David, we strive to ensure that every step of our service is handled with professionalism, patience, and care. We are honoured by the trust and recommendations from you and your neighbors, and it's wonderful to hear that the quality of our workmanship and ethics have led to repeated business within your community. We deeply value your satisfaction with our products and services. Your kind words are greatly appreciated, and they motivate us to continue providing excellent service. We look forward to continuing to serve you and your community. Best regards, The Summers and Smith Team

    Reply created 16 Apr 2024
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 19 Feb 2023

    Warranty Service for noise in furnace

    We called for an assessment of a noise in the furnace when the fan ramped up. Grant came and inspected. He was polite and offered to wear a mask. He inspected the furnace and listened for the noise. Naturally, it did not occur when he was here, but it has not occurred since. He took it upon himself to replace some piping that had a small leak. Grant was very professional, friendly and knowledgable. We will continue to use Summers and Smith for our HVAC needs. All great people.

    Answer from pro:

    Hello, Thank you for your feedback and for choosing Summers and Smith for your HVAC needs. We're glad to hear that Grant was able to provide professional, friendly, and knowledgeable service during his visit to assess the noise in your furnace. It's great to know that the issue has not recurred, and that Grant took proactive steps to replace the piping and prevent future problems. We truly appreciate your continued trust in our team and are delighted to hear your positive comments about our staff. We look forward to being of service to you again in the future. Best regards, The Summers and Smith Team

    Reply created 16 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2023

    Needed a new furnace - Great price, fast installation

    We needed a new furnace to replace a 25 year old furnace. Summers and Smith came out and ensured that we purchased the appropriately sized unit, and didn't just try and upsell me a larger unit than needed. Their installation crew came in and ensured the work area stayed clean, and that their installation was done neatly. We have used Summers and Smith for air conditioner installs in the past, and we trust their work, and how they stand behind it. We strongly recommend them for any heating/cooling needs to all friends and family in their work-area.
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 21 Nov 2022

    Furnace, and Fireplace maintenance

    Excellent, professional, and friendly service. Everything was completed quickly. The fireplace looks new! Thank you.
  • Review from Jack Gelber
    Rating: 5 out of 5
    Review left on 3 Nov 2022

    Furnace care firm that delivers and cares

    I had my annual furnace cleaning and maintenance done this week. Josh and his assistant checked everything out and gave me a very detailed report of the more than 20 components that were working as necessary. Also according to furnace specs.
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 4 out of 5
    Review left on 20 Oct 2022

    Gas Line Repair

    We contacted Summers and Smith on a Monday to repair multiple gas leaks that were found two days prior. Although fall is a busy time of year for this service we were advised they allow for emergency calls in their scheduling. A service technician was available on Wednesday and the work was completed that afternoon. The joints in the gas pipes that lead to our furnace from the meter were re-sealed to be sure all leaks were sealed and no new ones would develop. Two new gas ball valves were installed to replace our old and out dated ones. One for the furnace and one for the water heater. The service technicians were thorough, knowledgeable and respectful.
  • Review from Sheena Loosmore
    Rating: 5 out of 5
    Review left on 13 Oct 2022

    Install tankless water heater

    Summers and Smith in Aurora has been my heating and cooling choice for decades. They are always efficient and tidy. The new tankless water heater produces hot water at a selected temperature.
  • Review from Sue Herron
    Rating: 0 out of 5
    Review left on 26 Sep 2022

    Furnace maintenance

    Summers and Smith have serviced our church furnaces for several years. When we requested one furnace be rewired so that the fan would run continuously to improve ventilation service techs came and were unable to complete the work. Suddenly we are advised we need to replace both furnaces. One furnace has been tagged as not meeting manufacturers specifications. It was installed by licensed professionals and serviced for several years by Summers and Smith themselves and suddenly it's unsafe??? I am disgusted.
Get in touch