Reliance Home Comfort reviews (13631)

My air conditioner wasn't cooling and I called late in the day to schedule a repair. The telephone receptionist was very helpful and polite. He apologized for not being able to have someone come that day, but scheduled an appointment for early the next morning. The repair man was prompt, polite and professional. He found the problem, checked a few other areas just to be thorough and was gone in under an hour. Excellent!!! When I called to schedule a repair appointment, I thought I would be waiting till the following week. I was very happy with the timeframe, the professionalism and the promptness. Thank you!

I was very pleased with the thorough inspection that Cindy Menzies did my A/C, from Home Comfort Advisor, who was thorough and very informative in all my concerns. I also pleased to have excellent service on the installation from Tim Terpstra, he was very trying to meets my requests. I feel that both Cindy and Tim did best they could and I was very comfortable asking them some question and they took time to explained for me. Thank you and good job.

Joe D'Onofrio was the serviceman who came by our house yesterday. He was very courteous and professional. He was very honest with what needed to be done and was thorough with his explanation of costs and services required. He didn't try to sugar coat things and that earned my trust to take my business to Reliance.

I just wanted to thank Reliance and Jason N for their help today. I awoke to find no hot water this morning. One quick phone call to Reliance, and they had a repairman to my door within a couple of hours. Jason N called first, was extremely friendly and professional. He also wore booties upon entering my home. He quickly assessed the issue, and I formed me I needed a new ignition switch. He had it replaced in under 10 minutes for free. Thanks for the quick, professional, efficient and friendly service!

Andrew came out on Wednesday afternoon (in the middle of an extreme heat wave) and we are expecting our new unit installed tomorrow!! Quick service + Knowledgeable staff= happy customer :)

We received a phone call from Reliance offering a free quote on a new furnace and central air unit. Being that we were in desperate need of a new furnace and not having central air at all, we set up the appointment knowing that a hot summer would be here before we knew it and the furnace likely wouldn't make it another winter. We met with Murray. A fantastic friendly man. He respected our home as if it was his own and made sure we knew that he would be with us every step of the way. He explained all of our options for owning and renting the new units in terms that we could understand. He allowed us a good buffer time to discuss our options and see where we stood finically to take on this project. He even sent us a Thank You card which was good reminder and follow up to our meeting. He as well made sure he was at our home on the day of installation to make sure we (the installers and ourselves) were all on the same page and comfortable with the set up. Our new equipment is efficient and makes our home comfortable to be in on these hot days. Thanks again Murray, we will tell our friends about you.

Representative was polite, knowledgeable, and pleasant. Explanations were clear with aid of diagrams, printed materials. John ( London store) managed time well when in conversation and fielding questions. Professional manner throughout entire process.

I was very impressed with the work done. We called in a panic because our hot water wasn't working. When Don arrived he was very polite and professional. He fixes the problem very quickly. We were impressed with his knowledge of his trade.

I called Reliance Home Comfort when my rental hot water tank wasn't working at all. A company called Hot Sauce Heating & Air (cool name!) came out to fix the problem. He arrived on time and even wore booties over his shoes...nice touch. Nick the tech was awesome and returned with the required part in under three hours....before we knew it we were back in business with lots of hot water. Thanks to a great job by Hot Sauce and Reliance....what a super team!

Our Hot Water Tank wasn't working. I called Reliance and they sent Flan=Air and their Technician Steve. Steve was punctual and came earlier than the allocated time. ( Which I was very happy about.) He is very friendly and professional. He did a thorough job and was informative.