Reliance Home Comfort reviews (13631)

Recently, Reliance installed a furnace which is too loud and noisy. In the last three months 20 technicians came to fix the problem but they have not resolved the issue yet. Everyday I have been calling them but nobody cares in the customer's resolution department or technician. People who came to install the furnace were unprofessional and unethical. The noisy furnace disturb my sleep and daily routine for the last three months. Salesman mislead on the sales contract by also giving a description of the furnace "Carrier Payne" but they came and installed the Payne. The salesman came to my house two times before I made the final deal but he never talked about the Payne furnace. He only talked about Rhyme furnace and suddenly middle of night sent me a quote for Carrier Payne.

I called this company in September 2018 because my air condition stopped working. They lured me into buying a package with a new furnace claiming that my furnace was old and inefficient. Over $ 7,500 later and in January 2022 in the middle of a blizzard the furnace stopped working. I call them and was told "sorry your warranty is over!" I asked for someone to come and fix it and I will pay they told me to wait 3 days before they can send someone to look at it. Contacted another company which sent a technician within 45 minutes. Now, I discovered that the furnace they put was manufactured years before installation, an old model. Secondly, it was not a good fit to the size of my house. Third, the installation was amateurish as they leveled the furnace when it should have slope towards the pump to prevent water accumulation inside and rusted. , which just the reason the furnace was totalled. Also, the furnace should have been installed elevated from the floor so if there is water leakage it will go under it. Now, I have to shed another $6000 for a new furnace with a 10 year warranty for parts and labor!. Worse company ever

We had some issues with our water heater. Couldn’t be happier with Steve’s service. Prompt, knowledgeable, professional. Thank you Steve!

Had a problem with our furnace not working properly and Reliance was very easy to get in touch with and sent someone over on the weekend to take a look. Joe was our technician and he was beyond professional and in fact even called me later on in the week to make sure that everything was correct and fixed. He was very knowledgable and explained what the problem was. Couldn’t be happier with how we were treated from start to finish

Leaking tankless water heater. Needed a new one. Went for rental of new one. Being installed tomorrow. All clearly explained.

Our heater broke and they were so quick in coming. They took the time to explain everything and our options. Amir came personally to make sure everything was done properly. They were extremely profesional and efficient. Would 100% recommend!

Happy with your sales and technicians Very pleased with the sales and technicians. These are the people you as an organization need to be most proud of

Simeon came to replace the water tank and he was very diligent in his work. The tank was installed very well. He was respectful and kind in his approach. Would recommend him!

Kevin from Reliance did a great job installing a new shower tower for us. Couldn't be happier. Looks great and works even better. Very happy with this company and installer. Will definitely be calling again for future plumbing needs.

Furnace broke down. Had to be replaced. Sales was here quickly. Was not pushy but was thorough and knowledgeable. Made our troubles more tolerable. They replaced everything quicky, cleanly and were very polite. Explained everything thoroughly. Would recommend them to everyone.