Reliance Home Comfort reviews (13630)

Great service. Piru came to our office quickly and was very knowledgeable. Nice agent, answered my questions, I higly recommend. Benoit

Called on day 1 for a leaking hot water tank. On day 2, our technician Kody called first and upon arriving introduced himself and began his task. It was quickly obvious this man is knowledgeable, skilled, capable and efficient. He was courteous and helpful and made this a painless experience. Thanks. Kody is the type of person employers should, and do, covet.

Our technician went above and beyond to replace our water heater and existing pipes. He explained everything to us and was thorough in his work. Very pleased with the service provided.

The work performed by Bobby & Costa was stellar. There knowledge of the installation was only exceeded by their professionalism. I am a very happy customer.

I woke up Tuesday morning with a flooded area in my basement which housed hot water heater and furnace. Water was approximately 1 ft. deep. Once the water was drained I determined the water heater had failed and 20 yr. old furnace would not start again. Water heater belonged to local Hydro and a phone call to them had the water heater replaced next day. As for furnace I had no idea who would fix or replace it. I chose Reliance Home Comfort. Late afternoon I reached Reliance. The earliest they could come was the next morning between 7-10am. Adam, a technician came around 7:30am to diagnose damage. Result was the motherboard and fan motor were destroyed due to water damage. Considering repair costs to a furnace 20+ years old, I decided to opt for new furnace. Adam called a sales rep. Bryan Tuckett, and he came to see me around 10am, and after talking about furnace replacement options I chose my new furnace. Bryan then called for an installer and after speaking with dispatch the installation was set for that same afternoon. By 5pm the new furnace was up and running. I did end up spending about 30 hours with no heat and no hot water, but hydro had water heater replaced and Reliance had my new furnace installed. Also, I would like to say the 2 person installation team were very professional and pleasantly answered my questions. They did a great job in installing furnace, cleaning up after and took all waste and old furnace with them. A special thank you to Bryan(sales rep.) for responding so quickly and was a pleasure to deal with. I would certainly recommend Reliance home comfort to anyone who is thinking about a furnace replacement or finds themselves in the situation I was in this past Tues. Thank you Reliance. Happy customer!

I called Reliance as my heater turned off overnight. I called first thing in the morning and they sent a technician within 2 hours. Vedesh was absolutely outstanding with his service. He was professional and respectful the entire time he was present in my home. He also not only looked at the issue by replacing a part but also calibrated my furnace to ensure we would get the most out of our heater. If you are ever lucky enough to get Vedesh as your technician, you will be completely satisfied with your service. I highly recommend this company due to him.

One thing that I will applaud reliance on is their 24/7 customer service, which was exceptional today. Ryan was undoubtedly the best Reliance rep that I’ve had come for service. He was attentive and made sure that I was comfortable and understood what had happened and what was being fixed. I had called in early in the morning and am happy to report that the service came in within 6 hours of making the claim. With a newborn and relatives over I am grateful for the speedy support and service.

This review is directed more towards the Reliance representative that visited my home. Ryan was undoubtedly the best service rep that I’ve had from Reliance. He was attentive and took extra care to ensure that I was comfortable and satisfied with the work before he left. With a newborn and relatives over, I am grateful that this was fixed and taken care of within 6 hours of making the call.

Had my water heater broken and called customer service to schedule an appointment. We had someone come in the next day. Staff was super knowledgeable and great customer service throughout the process. He was able to diagnose the problem, explain to me the solution and have it fixed! He went above and beyond to also educate me on some things to consider in relation to my furnace and water softner as well. I appreciated his professionalism and glad to have my hot water back. Thanks for the great experience

Recently, Reliance installed a furnace which is too loud and noisy. In the last three months 20 technicians came to fix the problem but they have not resolved the issue yet. Everyday I have been calling them but nobody cares in the customer's resolution department or technician. People who came to install the furnace were unprofessional and unethical. The noisy furnace disturb my sleep and daily routine for the last three months. Salesman mislead on the sales contract by also giving a description of the furnace "Carrier Payne" but they came and installed the Payne. The salesman came to my house two times before I made the final deal but he never talked about the Payne furnace. He only talked about Rhyme furnace and suddenly middle of night sent me a quote for Carrier Payne.