Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13632)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 25 Nov 2024

    Rental water heater

    Contacted Reliance Nov 2023 to cancel. I had paid for the month of November 23. This is paid in advance. Reliance asked for $400 to cancel and remove heater. I asked for the agreement to be produced as their terms and conditions on their website does not state this especially for a water heater 25 years old. They were unable to produce this to my satisfaction. I returned the water heater myself in December 2023 for which I have a receipt, but they continued to bill me for Jan and Feb 2024. When I refused to pay, they contacted collection agencies even though I tried to contact them but they refused to talk to me. Collection agencies are still trying to contact me.

    Answer from pro:

    Hello, thank you for your feedback. We are sorry to hear of your experience with Reliance. We are happy to help if you require any further assistance. Please feel free to contact us directly with account details at your earliest convenience. – cmercer@reliancecomfort.com

    Reply created 4 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2024

    Hot water heater

    Initially I had called enercare( with much hesitation)since I had a horrible experience with them. Something prompted me to look up other providers. So glad I called reliance! Friendly professional and ever so helpful and the gentleman who installed it was nothing short of creative as he came across some issues during the I stallation. He installed a new junction box( licenced electrician too, which saved me at least $600 for an external electrician I'm very happy with the service they provided and where here on time!!! Honestly I can't say enough good things about reliance. Keep up the excellent work guys!

    Answer from pro:

    Thank you for your 10-star review and for sharing your experience! Thank you for choosing Reliance!

    Reply created 4 Dec 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 21 Nov 2024

    HVAC install

    Options to rent or purchase were presented clearly. Any questions I had were addressed. The rental option with annual maintenance was the perfect option for myself as the homeowner. I would highly recommend Reliance in Winnipeg.

    Answer from pro:

    This is wonderful to hear. Thank you for choosing Reliance Home Comfort.

    Reply created 25 Nov 2024
  • Review from Joe Minicucci
    Rating: 5 out of 5
    Review left on 20 Nov 2024

    TRANE S9V2B060U4PSCA TWO STAGE ECM 60K 96% FURNACE

    I recently purchased a furnace, and I couldn't be more pleased with the service I received from Reliance Home Comfort. From the moment we began discussing my needs, Daniel Torres demonstrated an exceptional understanding of the products and how they could best meet my homes heating requirements.

    Answer from pro:

    Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

    Reply created 25 Nov 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 19 Nov 2024

    water softener install

    Dealing with Amir at Reliance to obtain a new water softener at my home was a pure delight. An effortless attempt made on my part as he knew exactly what I was interested in and made the transaction quick and complete without any issues what so ever. A pleased long time customer of Reliance, great work Amir !

    Answer from pro:

    Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

    Reply created 25 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2024

    Water purification in Thunder bay

    Water purification was needed in our home after buying. A rental term is what we needed in the present and close future. Signing up and finding the best option for our family Ken made easy. Very satisfied with our product and our customer service. Thank you Ken

    Answer from pro:

    Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

    Reply created 25 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2024

    RO water purification

    Ms Brittini completed the installation perfectly. The project was done just by one hour. She also gladly gave helpful instructions in detail.

    Answer from pro:

    Minh, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 14 Nov 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Nov 2024

    Reverse osmosis water purification!

    After the installation noticed that the amount of water that goes to the drain is significant I did more research and noticed that the ratio of the water waste is something Between two to one and four to one that means for the worst case scenario for each glass of filtered water four glasses would go to the drain. I had 10 days to cancel the contract and I cancelled within the 10 days but I've been charged for $350 for removing the system. This charege was not mentioned by the reliances representative when he was explaining the contract.

    Answer from pro:

    Hello Pedram, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

    Reply created 14 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2024

    Installation of furnace

    My furnace broke down and they were quick to make it happen to help with a new furnace as soon as they could. I would recommend this company to my friends and family.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 14 Nov 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 6 Nov 2024

    Wonderful People to work with.

    We were looking for a new furnace and air conditioner.. These people worked hard with us to find us the best product at the best price for our needs. The installers. were kind helpful. clean, knowledgeable, and friendly. The fellow who went through my nest thermostat with me was very helpful. The salesman followed up to make sure that everything was good. We were assured that they will return in the spring to Get the air conditioner online as it's too cold to test right now. We were very happy to work with these folks.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 14 Nov 2024
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