Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Denise Chevrier
    Rating: 5 out of 5
    Review left on 4 Feb 2018

    Furnace call for cleaning

    John the service technician was very polite. He was supposed to come by one but had other priority calls for no heat. Only 30 mins behind schedule. Was very helpful and provided feedback for cleaning.
  • Review from Fernando Inda Salinas
    Rating: 5 out of 5
    Review left on 3 Feb 2018

    Fixed Furnace

    My Furnace broke down at some point in the middle of the night. Reliance has someone in hours after calling in. Ruel came to inspect and went above and beyond with his service. He was helpful, polite and very very patient. He also got the job done when it seemed like we were not going to get the replacement part. Definitely recommend Reliance and Ruel's services.

    Answer from pro:

    Thank you for the great review Fernando! ~ Penny

    Reply created 5 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2018

    Customer Service always prompt and top notch

    New furnace and humidifier installed. Great after service throughout. New Wi Fi eco-net thermostat - service techs helped through some problems connecting to our network. Never have to wait on phone when calling customer support.

    Answer from pro:

    We appreciate your review! Thank you for letting us know about your experience! ~ Penny

    Reply created 5 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2018

    Quick and efficient !

    Rocco came with an apprentice . Very friendly and efficient ! Thank you Rocco and apprentice !!!! I would recommend having plumbing insurance through reliance it’s saved me $144 plus tax

    Answer from pro:

    Thank you Patricia for the great review! This is so great to hear! ~ Penny

    Reply created 5 Feb 2018
  • Review from Josh Ward
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    Furnace

    Our furnace that we bought stopped working causing our house to drop to about 16°c in February. We called reliance and they had Jason our service guy at our door in no time. He took his time to explain the what was wrong and how to prevent it from happening again in the future. Jason was friendly and it made our whole experience with reliance even better. After this service we will always call reliance for help.

    Answer from pro:

    This is so nice to hear! Thank you for letting us know about your experience Josh! ~ Penny

    Reply created 5 Feb 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 4 out of 5
    Review left on 2 Feb 2018

    furnace not working quick install

    The furnace stopped working and it was very cold. I had very good sales man get new furnace put in next day. He was really nice. Ron saved my house from freezing. I am very happy as I now go away for 3 months knowing my house is safe.

    Answer from pro:

    Thank you for the wonderful comments and review! ~ Penny

    Reply created 5 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    furnace tune-up

    The technician Junoa was punctual, polite and efficient. He investigated any problems and concerns I had. He took his time checking over the furnace and reported on its condition. He was very knowledgeable.

    Answer from pro:

    Thank you Jan! Our team does there best to provide the best service possible. Thank you for sharing your review! ~ Penny

    Reply created 5 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    New Furnace

    Our old furnace of 20 years which we have been regularly servicing annually gave up the ghost a couple of days before Christmas. The service guy came within a couple of hours. Diagnosis was made and the very next day a new super furnace was installed. The new thermostat seems to be regulating our heat better and more carefully and we are very grateful for the superb service we received from ALL the guys involved. We are still awaiting our forms for claiming government rebates and having some trouble in getting hold of the original sales guy for this but I am sure that will soon be rectified. Top service of the new furnace.

    Answer from pro:

    Thank you for sharing your comments and review with us! If you still need any assistance regarding your rebate please email me pkirby@reliancecomfort.com and I can assist. Thank you, Penny

    Reply created 14 Feb 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    Fixed our tub taps

    We have the Reliance Home plan so there was no charge - first visit by Ed to determine the issue - he ordered the parts and today Peter D came and fixed it ... he also gave us some great info on our basement plumbing as we are in the process of finishing it. Great service with very professional fellows!! Can't wait to enjoy my soaker tub tonight!

    Answer from pro:

    Thank you for sharing your service experience with us! ~ Penny

    Reply created 5 Feb 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    Furnace Repair Call

    My furnace stopped working and needed a service call. The technician (Vedesh #3592) was extremely helpful. He was very knowledgeable and quickly diagnosed the issue as a sensor problem. He was polite, friendly and respectful throughout the process of replacing the item and didn't try to sell me any unnecessary parts or products (which is always a concern). Overall, I am very pleased with this service call and would recommend Reliance and this technician (Vedesh) again.

    Answer from pro:

    Thank you so much! This is so great to hear! We're very fortunate to have Vedesh as part of our team and appreciate your review! ~ Penny

    Reply created 5 Feb 2018
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