Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from Richard Ho
    Rating: 5 out of 5
    Review left on 24 Feb 2023

    Plumbing

    Very impressed with the Reliance team from the customer service rep to the repair technician . The technician was very professional, arrive promptly and ordered the defective part right away . Once the part arrived, another technician came promptly and fixed the plumbing. Again very impressed with the Reliable team as a whole.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort for your plumbing needs. We appreciate your support. - Gemma

    Reply created 27 Feb 2023
  • Review from dave crease
    Rating: 5 out of 5
    Review left on 24 Feb 2023

    replace Furnace and AC

    Furnace blew on coldest weekend of this year so far...called Reliance, they immediately sent a repair fellow...said it couldn't be fixed, too old and not up to code...so next day Mike came over and went over all the options and we decided (as our furnace and AC were more than 20 years old) to get both replaced. The workers who showed up the next day were clean, efficient and fast and had the job done within a day....and removed all the old units and left our place neat and tidy. We highly recommend Mike (who is our go-to guy at Reliance) and Alex and Chris (the installers)

    Answer from pro:

    This is wonderful to hear Dave. Thank you for choosing Reliance Home Comfort. - Gemma

    Reply created 27 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2023

    Toilet Plumbing

    The serviceman in my case is Kyle. A young man with such a pleasant and friendly disposition. He took the time to explain the things he was doing to repair my toilet if I had any questions. It wasn't a major deal, but still a job requiring help in my case. Just replaced the shut off valve and the refill valve as the tank was filling slowly and water was not shutting off all the way. A very professional and qualified technician. He gave me a fair quote that I won't have nightmares over. The toilet now fills faster than it ever did before and my 94-year-old mother would also like to thank him for his work and for the use of her toilet again. 5 stars to Kyle and to Amy, who took my call and was so nice on the phone and Reliance. A glowing recommendation from a pleased and satisfied customer.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort for your plumbing needs. We appreciate your support. - Gemma

    Reply created 27 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2023

    Electrical repair

    We suffered a severe electrical panel problem. I didn't realize Reliance had electricians but I had great service from them before with a furnace. Knowing our situation they had an electrician come to our home first thing that same morning. The technician was great, very thorough. Made immediate repairs and gave us next steps. He came again the next day after getting all the parts we needed to fully address the issue and had our breakers panel restored within 1 hour. Great service, knowledgeable and friendly. If you need something electrical fixed, I highly recommend calling Reliance!
  • Review from Claudine Hardy
    Rating: 5 out of 5
    Review left on 22 Feb 2023

    Reliance great sevice

    Duncan was a Reliance plumber that came to fix a leaky pipe. He was professional, courteous, quick and extremely polite. I have used Reliance for many different things around my home and have always received top notch service. Duncan was by far the best technician yet! Thank you for another great experience.

    Answer from pro:

    Thank you for the great review about Duncan and the service he provided!

    Reply created 24 May 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 22 Feb 2023

    Consultation

    My consultant was very knowledgeable polite respectful cant say enough Walked us through the process of what was best for our situation Install is today

    Answer from pro:

    Thank you for the great review!

    Reply created 24 May 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 21 Feb 2023

    Plumbing

    Service person was courteous and did his work effectively and promptly. I would use Reliance again for similar work.

    Answer from pro:

    Thank you for the great review! We thank you for choosing Reliance Home Comfort!

    Reply created 24 May 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 21 Feb 2023

    Abysmal service

    New water heater 6 mos on monthly contract needs part. Tech didn't have it on truck on Sunday. Said it would be shipped direct to home immed aft long weekend. Not here by noon Tues. Followup call says unspecified part was ordered, is pending. Its been left were to see if it shows today then call back tomorrow No idea when we'll get back hot water service WHICH WE PAY MONTHLY FOR. We will never go to Reliance again. Won't recommend. No one else should either

    Answer from pro:

    Thank you for your valued feedback and review. If you require assistance please email me with your account details gwillson@reliancecomfort.com - Gemma

    Reply created 27 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2023

    plumbing

    The plumbing tech was from Burlington, named JORDAN. He was awesome , and sorted out the problem very quickly on Family Day Feb 20. I hope this review finds it way to the proper people in Reliance. My postal code is L6J 6E5
  • Review from Sampson
    Rating: 2 out of 5
    Review left on 20 Feb 2023

    Not built to last, sometimes even out of the box!

    Had a new furnace and central air unit installed less than 10 years ago, annual maintenance on the regular, dust filter changed bi annually. A Saturday morning past there's a beeping and temperature drop (it's winter; lol). Upon checking the furnace control panel there were errors, called the service center they were closed. Called Reliance they'd be there before 6:00pm it was around 11am when I made the call. With in the time window the Reliance tech showed friendly, polite, understanding, personable, and professional. A short time later the furnace seems to be working the tech is preparing to leave when the beeping started anew, back he comes the circuit board he had just changed is faulty, another was installed still working. It been weeks since that day looking back on that day I'm thankful.

    Answer from pro:

    Thank you for your valued feedback and review. If you require assistance please email me with your account details gwillson@reliancecomfort.com - Gemma

    Reply created 27 Feb 2023