Reliance Home Comfort reviews (13631)

I called reliance because I wasn't getting hot water sometimes. A service technician by the name of Kajan Skandakumar came to my house explained to me what the problem was and a solution to fix it. Thank you for your service .

On the 13th of December our relatively new water heater stopped working. We quickly called Reliance and they had someone out there by 8am the next day. Unfortunately, the part that was required would have to be ordered. Which the technician said would be done and sent to me the next day. However, mid day on the Monday there was still no part delivered. I called the customer service line and asked where the part was. The girl spoke to the parts department who said they would look into it. I was told the parts department or customer service would follow up with me... no one did. I called again closer to 4pm and was told again that they would contact the parts department. I got a voice mail on my home phone telling me the part would not arrive until the next day. That would make it 4 days without hot water. Not acceptable. I called customer service again and had someone in escalations tell me " The technician should not have given you a time frame" and the girl I spoke to "did escalate the sxituation to the supplier" . We one,it's not my problem that the tech was not aware of what he could and could not promise. Two, if the issue had been escalated when I first called I wouldn't be talking to this person about not having how water three days later. Awful customer service. Thankfully, I have a friend that works at Reliance, Terri who went out of her way to solve my concern. I posted my upset on FB around 5pm and before I got home at 7pm there were already messages from Reliance management advising me of how the situation would be resolved. I had to wait one more day, but knowing that I had a time frame and the issue would be solved, took a lot of stress off of me, If it had not been for Terri I would have had no commitment to a time frame and no idea if my heater would be fixed. Instead of telling me all the things that couldn't be done, Terri focused on how to fix the issue quickly. Her help with this is the reason why I didn't start raising my concern with the service I received, higher up the latter. Terri gave back my faith that I has not chosen poorly with choosing Reliance. Thank you Terri!!

Reliance home comfort immediately responded to my water heater issue and dispatched someone to fix it. Phil C immediately understood the problem from a brief description over the phone. He arrived prepared and resolved my issue very quickly. I am extremely satisfied with the service I was provided.

My furnace was not working properly on December 21, 2014. John Saliba arrived promptly at my house. He cleaned the sensor and checked the furnace. He fixed the problem in a timely manner. It was much appreciated because I was watching my 2 kids at home while my wife was Christmas shopping. Thanks John Saliba. Merry Christmas. Shane

We were looking for a new furnace because ours broke down. We spoke to Michael McDonald and he was very informative and forthright. We appreciated the fact that the was no hassling. Workman came in as promised and in the time span specified.

Adam and Alex were both very professional and courteous and on schedule. Adam showed a lot of confidence and reliability on the job. Because of the unavailability of the required switch, used his knowledge and expertise to implement a temporary fix. Final job done to our satisfaction. Outstanding work Adam.

Had some miscommunication from Reliance, but Mr. Gurmeet Singh was amazing. He was efficient, polite, and creative as he worked hard to make sure the larger heater would fit in the space. I could not same of all the other employees we met from this company, but Mr. Singh definitely helped to rebuild our impression. Overall, we got what we needed and it works great!

Had a new furnace installed by Graeme and Derek from Reliance, all went smoothly. They cleaned up everything on the way out and did an all around great job. 10/10 stars.

When we noticed the water under our water tank I called Reliance in the morning and spoke with Diane, who was very understanding. She immediately booked a service call for the same day! When Matthew F RCH 2402 arrived a couple of hours later he replaced the tank in a couple of hours. He was professional, friendly and knowledgeable. No fuss or mess. He turned an unpleasant situation into a very pleasant experience. Thanks, Matt!

No heat coming from the Furnace. Shawn Adams arrived and found the pressure switch defective. Shawn went above and beyond to get the furnace up and running so we can get heat. He then placed a rush order for the part. Next day the part arrived and was installed. Shawn displayed excellent customer service. Thank you Shawn Adams for a job well done. Maria From Ajax.