Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from diane.e.muller
    Rating: 5 out of 5
    Review left on 25 Mar 2017

    Replacing 15+ windows, balcony sliding door, front door

    We are very pleased with the sales and installation service we received from Brock Doors & Windows. We are repeat customers, having first contracted with BD&W about 20 years ago in a previous home. Didn't hesitate to call on them again to quote for new doors and windows in our current home. Very professional from start to finish. Their showroom is great; they provided excellent advice and suggestions; a great selection of quality doors, windows and hardware to choose from. Special thanks to the sales and service staff who helped us (Adam F, Kevin H, Matthew T and Adriana M) and very special thanks to our installation team (Stefan and Andrew) who did an amazing job, despite the extreme cold temperatures they had to work in. We already called on BD&W again to replace another door, and will call them again when we enter another renovation phase.

    Answer from pro:

    Hi, Diane! Wow, thank you for being such a valued repeat customer of ours, your loyalty to our company means the world to us. Adam, Kevin, Matt, Adriana, Stefan and his helper Andrew will all be so pleased to hear of your satisfaction with the services they individually provided for you. We strive harder every day to provide the best of the best in the window & door industry, and we're so appreciative that you've stood beside us as a loyal customer for 20 years as we've grown. We look forward to working with you again on your desired home renovation, Diane. This feedback is beyond beautiful, and truly is appreciated amongst our entire Brock team. Thank you, immensely. We can't wait to join you again!

    Reply created 27 Mar 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Mar 2017

    New Windows and Doors

    We had 10 Windows and 3 Doors Replaced by Brock Doors and Windows. Our salesperson Tony was the best we had encountered from any company, and he was the major reason why we chose Brock. He explained the products and installation process thoroughly. Frank and his installation crew were fast, efficient and precise and the finished install was perfect. A good experience.

    Answer from pro:

    Eric, thank you for your wonderful feedback. You had a fairly large job & we appreciate the fact that you chose Brock for your desired project. Your recognition of Tony & Frank has not gone unnoticed, they'll be very happy to hear of your satisfaction all around. We're pleased to hear that you had a great experience with us. Please do not hesitate to reach out to us in the future, we'd love nothing more than to work with you again for any further window & door requirements. Sincerely, Your Brock Solid team!

    Reply created 27 Mar 2017
  • Review from Mark
    Rating: 5 out of 5
    Review left on 24 Mar 2017

    Window replacement

    We had Brock replace 12 windows in our house. Looked around and compared price with other companies and they were in the same ballpark. Another company who we bought our door from asked us who was doing our windows. When I told him Brock he said that they were a good choice(Surprising, since his company also sold windows). Install guys were friendly and professional. 2 issues that we had: The front window was supposed to be a different colour on the outside, so we had to wait a couple weeks for the replacement. When the replacement was installed I noticed some dings in the frame that had to be touched up with paint. Overall a job well done and we are looking forward to opening the windows this spring.

    Answer from pro:

    Hi Mark, thank you for connecting with us on our HomeStars page. We're very appreciative of your choice to go with our company, and entrusting us with your home. We cannot complain about the mentions of our quality products & services from a competitor, that is a wonderful thing for us to hear and we appreciate you relaying that on to us. We're sorry that you experienced an error with the colour of your window & the few marks noticed after replacement, but we're glad that we could rectify that for you within a couple weeks and that touch-up paint was made available to you to cover the scuffs. It's great to hear that overall you had a wonderful experience. We truly appreciate your honest feedback Mark! Thank you so much.

    Reply created 27 Mar 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Mar 2017

    Full house window replace

    Contacted Brock when evaluating window replacements (first time replacements) for a 12 year old home. The offered a lot of suggestions and expertise on their products, and we took a tour of their showroom. We compared with three other companies and Brock was middle-high in the prices, but top 1-2 in the quality of the products suggested. Since they are local we selected them. The team came out a couple of times to make sure the sizing was correct, and even suggested a few changes to the order to save us some money (when does that happen?) and then did a professional install. Great work all around, exactly as specified in the contract. Couple of windows had a more "globular" caulking job, owing to different experience between the two installers, but while one caulker was *perfect* the other was still "good" and likely better than most installs. A year later we are happy with the windows, noticeably quieter and have noticed the improvement in insulation. We did not do one large front window the first time around due to budget limitations, but will likely have them back to do that window shortly.

    Answer from pro:

    Hi there Neil! Thank you for choosing Brock for your first time window replacement on your 12 year old home. We are pleased with the fact that our high quality product selection, competitive pricing & locality played a major role in your choice to work with us. Our sales team takes that extra precaution in ensuring everything is written clearly for our clients so they know exactly what it is they're getting, and will absolutely take the initiative of saving you money with alternative options, we're proud to hear that your Sales Representative did exactly that for you. You're absolutely right, every installer (or person for that matter) has their own way of doing things. We're glad that you were very happy with the end result, and that you ultimately respected both installers who had the privilege of working with you & your home. We hope that we can join you for your large front area window in the near future, please do not hesitate to contact us & keep your eyes open for our monthly promotions!

    Reply created 24 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2017

    Brock Windows and Doors

    Was very impressed with the workmanship and installation of my new storm door. From the quote to the install, the whole process was very pleasant. Koodos to the install team who not only efficiently installed my new door, but also vacuumed my entry carpet! :-)

    Answer from pro:

    April, we're so glad you were impressed with our workmanship & the way we performed your installation! We strive to always provide everything with the utmost professionalism and efficiency. Thank you for connecting with us and relaying your positive experience and overall happiness! We hope we have the opportunity to work with you again in the future.

    Reply created 24 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2017

    Window Installation

    We chose Brock Windows to install 5 new windows in our home! The price was very reasonable and the job was even better. The installers were fast, efficient, and courteous. They came in and laid tarps to ensure that the carpet and floors would not get dirty. They did a professional job finishing the trim around the windows inside and out. They cleaned up, didn’t leave any mess and it was great. Excellent quality and professional service. I would recommend them to anyone who asks.

    Answer from pro:

    Hi there Frank, We're so pleased that you found the price to be reasonable & the installation to be excellent! We're glad also that they did as they always should, and laid their drop sheets down to prevent your home from mess & damage. It is always wonderful to hear that everything all around was performed wonderfully and exceeded your expectations! Thank you for commending our team, Frank, we truly appreciate it!

    Reply created 24 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2017

    Front door & sidelight storm assembly

    From the initial telephone call to the sales department the entire transaction was professionally handled. The salesman came to our home, listened to our needs and presented the best scenario for our request. We didn't just want a storm door but a matching storm panel for the sidelight. Yes, it was something they could provide. Through brochures and sketches, all issues were addressed including screens, locks, haerdware, etc. The deal was made. Installation was a couple months later by a couple of seasoned fellows. We are very happy with the final product.

    Answer from pro:

    Hello Ms. Kenyon! We work very hard to ensure that we're providing the best for our clients, we're so pleased to hear that your entire experience was so smooth sailing, that is always what we love to hear. Thank you so much for choosing Brock as your supplier of choice, and relaying to us the great experience in which you had. We're glad that you're satisfied with your new storm door & sidelight as well as all the services we provided along the way. Thank you so much Ms. Kenyon, we hope to work with you again in the future if you ever have any further window or door needs!

    Reply created 23 Mar 2017
  • Review from Mary Macharia
    Rating: 5 out of 5
    Review left on 21 Mar 2017

    Front door installation

    We were shopping around and on a Saturday had a representative from a competitor who despite claiming to have been in the business for 40+ years seemed more interested in getting us to sign a contract than to explain to us our options. The pushy salesman pushed his way into us signing the contract but since we still had an appointment with Brock for the Monday, we didn't cancel. And thank God we didn't cancel because the Brock rep was like day to the prior sales person's night; he took his time with, answered all our questions and many of our concerns, showed us a few samples and what he didn't know or have, he looked up on his tablet. At the end of the extremely long session, he invited us to visit the showroom in prior to making a commitment. Needless to say we called and cancelled the other contract immediately as we were within the allowed cancellation period and do not regret that decision one bit. Thank you Brock for a lovely new door and great service

    Answer from pro:

    Mary, We're so grateful to have had the opportunity to work with you on your project. It's terrible to hear of the experience you had with a competitor, an aggressive approach never leaves a good impression on clients. We always work to provide simple, informative and truthful information to our clients, we never want them to feel pressured or forced into signing a contract- a contract is a contract, and we always want to ensure you, the customer, knows exactly what you're getting from sale to install and beyond. We care immensely for our customers, and always strive to provide the best products and services that we possibly can. Thank you, Mary, for your honest & informative feedback. We hope to have the opportunity to work with you again!

    Reply created 22 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2017

    Patio Door installation

    Replaced our patio door and am really happy with the quality of the product so far. Both salesman (Bill) and installer (Kemar) were great to deal with. An error was made on our quote. This resulted in door opening in the wrong direction. A kit was ordered to correct this and within a couple of weeks, it was fixed promptly by the original installer. I would recommend this company based on price, customer service and professionalism.

    Answer from pro:

    Pete, thank you for relaying your experience with us through our HomeStars page. We're very pleased to hear that although there was a minor hiccup with your quotation, we were able to correct it quickly & efficiently ensuring your utmost satisfaction. Your recommendation means so much to us, so thank you Pete. We hope that if you have any further window or door needs that we'll have the opportunity to work with you again.

    Reply created 21 Mar 2017
  • Review from Barb De Winter
    Rating: 0 out of 5
    Review left on 18 Mar 2017

    Front entrance

    We have been waiting 6 months for this company to come back and finish the job .we are still waiting for them to install the expensive remaining hard are. We aren't able to use our keypad and our hardware does not match. We still have part of the old hardware and part of the new.

    Answer from pro:

    Barb, your frustration in this matter is understandable. We understand that we have been in the works of correcting the underlying concerns of absent hardware with you & your husband for a number of months. We offered to visit your home within this week to complete the outstanding concerns, but it was declined and rescheduled at your husbands request for Friday, April 28th 2017. We apologize for the delay you've experienced, and advise that you please reach out to us directly at 905-791-2850 if you wish to discuss this further. We look forward to visiting your address on said date and rectifying your concerns mentioned above.

    Reply created 20 Mar 2017
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