Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Ned Struthers
    Rating: 0 out of 5
    Review left on 19 Apr 2023

    Terrible Installation & Warranty Service

    Brock Doors and Windows installed new windows and a new front door in mid-December 2022. Unfortunately, Brock did not install the door we had ordered (which had a glass insert), and instead installed a solid door. Consequently, our entryway has been dark and unpleasant. It took 8 weeks from the installation date for the correct door to be manufactured and ready for installation, but the service appointment was cancelled day-of because the installer was ill. The make-up appointment was scheduled two weeks later and was also cancelled day-of because the installer was ill. The third appointment (two weeks after that) was supposed to be between 11:00-1:00 but the installer did not arrive until after 1:00 at which point I was unavailable due to a work conflict. It's been over 5 months and we still do not have the door we ordered.

    Answer from pro:

    Ned, we understand this has been a frustrating experience for you and we apologize for the inconvenience that these delays have caused. We have offered the date of May 2nd to return and complete the work; however, we have asked that you please inform us of any road closures in advance as our technician was unable to reach your home due to your street being inaccessible. We have asked our Warranty Department to please touch base with you tomorrow to confirm if May 2nd will work for your schedule. Thank you, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 19 Apr 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 15 Apr 2023

    Extremely Disappointed

    Hired this company to put all new doors and windows in our home Spring of 2019, would never use them again, 'nor would I ever recommend them. Took them 3 years to resolve all of the issues, and there are still issues arising. Mis-measured windows, windows installed with the swing the wrong way, wrong color vinyl, a front door that leaked for over 2 years before the issue was resolved (rendering us unable to finish our front foyer), cut the wires on our security system, very poor workmanship ... The list goes on and on. It was one nightmare after another. Their staff turnover speaks volumes for this company.

    Answer from pro:

    Thank you for providing us with this feedback. We're very sorry to hear you did not have an exceptional experience and we'd appreciate the opportunity to look into this further for you. If you could kindly email us through info@brockwindows.com with information pertaining to your project, we will gladly escalate these concerns and see how we can make this right by you. Thank you, info@brockwindows.com 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 19 Apr 2023
  • Review from JB F
    Rating: 5 out of 5
    Review left on 13 Apr 2023

    Great service, quality and installation!

    We highly recommend Brock Doors and Windows. We bought 11 windows and a patio door with integrated blinds from the Pickering location. The service and installation was excellent. We love the quality of our windows/patio door. Our home is warmer in winter and cooler in summer thanks to the energy ratings. Plus we received the Canada Greener Homes Grant rebate that they said we would. We had a bit of an issue with the installation of a storm door which was ordered separately. The installer noticed that the lintel wasn't cut properly. They rectified it to our satisfaction although it did take a bit longer than we would have liked.

    Answer from pro:

    JB, thank you for this 10-star feedback! We know you'll continue to enjoy your new ComfortStar patio door and all its benefits for a lifetime.

    Reply created 19 Apr 2023
  • Review from kallan416
    Rating: 4 out of 5
    Review left on 12 Apr 2023

    New Front Door

    After shopping around for a new front door, we chose Brock Doors and Windows because it was the best value and the sales guy Rick was very personable and worked with us to find the best door for us. Our door is gorgeous! The sale went smoothly but be aware there is quite a wait for actual installation (12-14 weeks) which is common everywhere. The booking of the installation had a few bumps which were annoying but eventually sorted out. The installation team was amazing... professional, friendly and did a great job.

    Answer from pro:

    Thank you for providing us with your feedback, kallan416! We are so happy to hear of your satisfaction with your entry door installation and the crew assigned to your project. We would like to apologize for any inconveniences you had faced due to lead times or scheduling. We know you'll continue to enjoy your new entry door system for many more years to come. All the best, Brock Doors & Windows Ltd.

    Reply created 19 Apr 2023
  • Review from Sandy Kang-Gill
    Rating: 5 out of 5
    Review left on 11 Apr 2023

    Excellent service from start to finish

    We replaced our windows on the second floor and were very satisfied with every aspect of the experience with Brock windows. From the wonderful sales person who never rushed or pressured us in any way. He took the time to explain our options and was very thorough. The ordering process was very streamlined and we were kept in the loop on the order status. The installation was done very professionally and the installation team was a pleasure to deal with. We highly recommend Brock for your windows. The windows are exactly as promised and very good quality

    Answer from pro:

    Sandy, thank you for choosing Brock for your home renovation project. We are thrilled to hear that everything from beginning to completion went exceptionally well. We appreciate your feedback immensely and hope to have the privilege of working with you again on any future projects! All the best, Brock Doors & Windows Ltd.

    Reply created 19 Apr 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 7 Apr 2023

    High Quality Windows

    We were very pleased with both the quality of the windows and the sales and installation service. The Brock installers were very courteous, neat, and cleaned up afterwards. Our basement windows were complicated; and were installed mid-winter. We would recommend them to anyone who wants a professional job done on their home.

    Answer from pro:

    Hi there, thank you for sharing this lovely feedback! We're thrilled to hear you had a great experience from beginning to completion. We appreciate your recommendation of our products and services and hope to have the privilege of working alongside you and your home again.

    Reply created 10 Apr 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2023

    Windows and doors

    I had used Brock for my entry doors and bay window. I reached out to them and had Steve come out to give me a quote. The price worked for me and Steve was able to provide me appropriate information on any rebates available. The install was scheduled and executed in a timely manner. I recommend Brock for windows and doors.

    Answer from pro:

    Thank you for the 10-Star review! We appreciate your kind comments and recommendation.

    Reply created 10 Apr 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 5 Apr 2023

    Window Reno

    Great contractors, work was fast and efficient. Followed timelines. Great quality windows and satisfied so far.

    Answer from pro:

    Thank you for the 10-star feedback! We appreciate it immensely.

    Reply created 7 Apr 2023
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 5 Apr 2023

    Sliding glass doors

    The windows are great product but dealing with this company is nothing short of frustration from the estimator to the one who comes to do the actual measurements to the installation people. Also finding anyone to speak to regarding your concerns is another issue in itself. I wish I could write a review about my satisfaction but I need to bd honest about my actual experience.

    Answer from pro:

    Carole, we are sorry to hear you had a less than favourable experience. If you require assistance or have any outstanding concerns, please email us through the contact details below. Thank you, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 7 Apr 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Apr 2023

    Used twice

    Have used Brock Windows twice in the past couple of years - once to replace the majority of windows in our home and again when we broke a window (thankfully not one of the ones we originally replaced). Despite a few scheduling hiccups, we were happy with the service and would choose Brock again should we need any more windows replaced.

    Answer from pro:

    EB, thank you for choosing Brock not once, but twice. We appreciate your trust in our company and would be honoured to work alongside you again. All the best, Brock Doors & Windows Ltd.

    Reply created 6 Apr 2023
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