Drain Rescue Plumbers reviews (769)

Service guy came out in 2 hours very prompt, no free estimate, they advertise free estimate but don’t get sucked into that, $322.50 dollars to tell me the pipe was cracked. To replace the cracked pipe $4,500.00. They also advertise 10% seniors discount never got that either. Then the tech advised me that the tap needed to be replace in the laundry room $1,200.00, are you kidding me does he think I’m living at Trump Tower. I agreed to have the service done, they have you by the, you know what, when you’re getting sewage in the basement. Next morning the worker came in, did a great job no complaint on the service, he cleaned up very professional. Service tech came back snaked the line again and advised me the rest of the line had a crack, really &12,000.00 quote when I advised him no, the cost came down to $10,000.00 I again advised him no, the cost came down again to $6,800.00 really. The moral of this story is don’t be taken by these guys get more than I company out. I’m sure they won’t be up to long on the website. But I will be advising the BBB to advise seniors.

The work was very well done. The plumber was very knowledgeable and professional. The repair was very expensive, but when you require a plumber at short notice, there is not much that you can do.

Amazing job, had Isaac arrive on site and give me a quote for work that needed to be done, I got many estimates for this job and I felt most comfortable with this company, they weren't the lowest quote I got but they were definitely competitive. I really liked how responsive the staff was towards my questions and concerns. The job went without a hiccup, everybody knew what was going on and before you knew it they were done, and I was showering again haha, thanks you guys for making this the best experience I have had with a contracting company to date, fellow home owners take my advice and choose these guys they really do care!

Had a problem with water pipe for toilet, called drain rescue and within 1 hr Blair had responded fixed my problem job was complete, very knowledgeable and diligent, would recommend him again

He did a great quick and professional job and was very friendly. Thank you for the great service.

contacted Drain Rescue and Blair Seaton was onsite within 45 minutes, what a great service. On inspection he found shower controller leaking. Blair explained to me the work he would do and took over after my approval. He replaced it with a new cartridge and tested for leak and everything was good. Blair service (Drain Rescue) was what I will called exceptional and very professional, not mentioning how fast and effective his service was. I would definitely recommend Drain Rescue to all my friends and relatives. Great job Blair, thanks again

ISSUE IS STILL ONGOING AND WAS NOT CORRECTED AFTER SPENDING ALMOST $4000.00. I notice the person doing the responses here replies the exact same way to each complaint . Trying to point out the positives and not address the actual complaints. Correct, no one is FORCED...however your staff is FORCEFUL. That is unprofessional. I could care less if you feel my comment was inappropriate. Are you telling me you send qualified plumbers to do the job? If so why did your "worker" not know what a WATER SHUT OF VALVE WAS??? I HAD TO GO AND SHUT MY OWN WATER OFF MYSELF!!! How about trying to correct issues with your customers rather than using this site to hide and defend your unprofessionalism. OUR NEW PIPES WERE NOT TESTED PRIOR TO BACK FILLING AND THE SMELL IS STILL COMING UP. Why don't you try googling your company to see the MULTIPLE complaints your have outside of this site..... There was a sewage smell coming up into our home. Called on Saturday and tech was late, but arrived within 3 hours. Paid $368.25 for a 5 minute camera inspection. Told us we had a collapsed cast iron pipe. Need to replace 10 ft. Tech was quite pushy and salesy. I Told him I need to call my insurance company first and he still pushed. Unfortunately we had to book this company because after a few other LOWER QUOTES these people were the only ones available immediately to do the job. When your desperate and have sewage gas seeping up into your home then sometimes there is no choice. Same Tech arrived in the morning to take partial payment and of course went on to "pre warn" me about the possibility of needing to replace the entire pipe, but he would give us the "best price". I was already prepared for his sales pitch once they started the job. The tech left after his two minions arrived. A couple hours into the job they had dug to the break point and I heard the main worker on his phone speaking a different language. Shortly after the Tech arrived back with this Camera and started marking the snow on my lawn with spray paint...I was ready for him and his sales pitch ;) He snaked the line again and wanted to show me that of course the entire line needed to be replaced. He sat down with me and his handy binder with a price list sheet and offered me a great rate of only $10,000 more to replace the rest of the pipe. HAHAHAHAHAHAHA. Do people really fall for that and hand over that kind of money? They don't even break down the price for you. You are paying for all lahour at the tune of $600-$800/hour. Our job was complete in about 4.5 hours with about $200 in material. I was tired, irritated by the smell from the last 5 days and not in the mood for this Techs poor sales training to try to get $10,000 more out of me to replace with an abs pipe. I declined. He then attemped to offer me to insert the abs pipe in the old pipe for only another $6500. He said that's a great price lol. Again I refused and had to say no a few times before he finally got up and left...or so I thought. The workers continued to do their job and 5 minutes later the Tech came back in, now with a written estimate on the extra work I had just declined MULTIPLE TIMES. We already had a trust issue with this company because of the Tech being pushy in his first visit. There was no way we were giving this company anymore money. I told the Tech I want the job we were quoted for completed and that's it. Finally he left. The workers finished their job, back filled and threw a piece of wrongly cut plywood on the cut hole they made to access below. The Tech did not come to "check" the job as he said he would before we started the work. What they do is come back to try to sell you to do more work just prior to the quoted work getting started. They just come to sell. He did not come back to check the final work of his minions...which I'm sure are working for $15/hr doing this crappy job...literally. The workers, both very nice grabbed their stuff, took the remainder of my payment and left. When I returned to the room they had worked in I saw that our freshly painted room had the paint and top layer of the drywall paper ripped off all across our ceiling and a patch on the wall from them using tape to try to plastic off half of the room. They did not use a tape that is ok for ceilings and walls....they used a duct tape which ripped it off. Now we have to repaint the ceiling and one section of wall. My husband had to go to Lowes to buy a new sheet of plywood to cover the hole in the floor which didn't so the sewage smell was seeping into my house. The workers didn't even run water or flush or anything to test the new pipes before they back filled it??? These are inexperienced workers they are sending out to do these jobs. All I know is that the repair we just paid $4000 for better be done properly. We will never use this company again. Workers were polite and did their job. The Tech and his tactics are worse then a car salesman. If this is how the company chooses to operate their company then they sure won't have a lot of repeat business. Building trust with customers should be first and foremost. That's how you build a company professionally. Checking the work completed to ensure there are no leaks, especially when dealing with a sewage line is IMPARITIVE. Just ridiculous.

Lawrence was fantastic! He provided very professional service; he was courteous, respectful, efficient, and had the sink issues sorted out quickly. I would definitely use Drain Rescue's, and more specifically Lawrence's service again. A real pleasure to work with!

Excellent work, very satisfied. Isaac from drain rescue was our technician, him and the staff right from the get go did a great job with communication, thanks so much for you service

The service and teams were excellent and explained things and cleaned up appropriately. There could have been more detail on how one pays however, the representative and Customer service personnel managed payment considerately.