Drain Rescue Plumbers

Rating: 4.5 out of 5

Drain Rescue Plumbers reviews (769)

  • Review from Customer of Drain Rescue Plumbers
    Rating: 3 out of 5
    Review left on 13 Apr 2016

    Basement Drain

    I had an emergency issue with my basement drain which was causing a foul odor throughout my home. Called Drain Rescue late in the evening. They arrived quickly and on time .

    Answer from pro:

    Thanks for writing in, dear customer! It's great to hear that you found everything to be taken care of quickly and on time.

    Reply created 2 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2016

    water leakage and pipe banging sound

    The drain rescue specialist was very experienced and patient. He took time to inspect the issue and answered all our questions. The work was completed in high quality. He found the problem and the banging sound disappeared after repair.

    Answer from pro:

    Hi Robert. Thank you so much for your kind words! We are so happy to hear about your pleasant experience with our plumber. We will make sure to share your review with the technician who serviced you.

    Reply created 20 Apr 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 11 Apr 2016

    Very expensive for the length of time it took the techs to do the job.

    Very expensive for the time spent on the job. Perhaps should have checked another contractor. Techs were very nice.

    Answer from pro:

    Hello Rosie. Thanks for taking the time to write a review. Our customers are never obligated to go ahead with the work quoted. You have every opportunity to shop around and get other estimates. We are sorry to hear you found the work to be expensive, all of our pricing is comparable to other companies. Although you were unhappy with the price we are glad to hear our techs were professional and polite!

    Reply created 20 Apr 2016
  • Review from D C
    Rating: 5 out of 5
    Review left on 11 Apr 2016

    Bsmt drainage backing up.

    Quick response. Friendly serviceman. Identifies the problem and the solution. I am very happy with his work.

    Answer from pro:

    We are so glad to hear about your positive experience with our company! We strive to provide the best service possible in the most professional way. We will pass along your kid words to the plumbers who serviced you! Thank you for taking the time to write us a review.

    Reply created 20 Apr 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 Apr 2016

    stop flooding in powder room.

    The main floor toilet was flooding as a result of a faulty cistern. Drain Rescue Plumbers unblocked the toilet and repaired the cistern.

    Answer from pro:

    We appreciate you taking the time to write us a review. We are glad to hear our plumbers were helpful in your time of need. Thank you for your review!

    Reply created 20 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2016

    Sewer clog

    Experienced a backup in the basement. Plumber was in site quickly and unclogged the line. Remedial work to repair the line was extensive and performed professionally without delay

    Answer from pro:

    Thank you for your kind words! We are glad to hear the plumber was dispatched quickly in an emergency like yours. We are always happy to hear from a satisfied customer!

    Reply created 20 Apr 2016
  • Review from Trudy E Sweers
    Rating: 4 out of 5
    Review left on 31 Mar 2016

    Basement renovation.

    Completed satisfactory - leak was fixed. Charge was way too much for the amount of work done and hardly any supplies were used. Why does it need to cost so much - especially for seniors.

    Answer from pro:

    Hello Trudy, first we would like to thank you for taking the time to write a review! We are glad to hear you found the work we did was satisfactory. As far as the price, unfortunately that is just our economy now-a-days. Everything seems to be getting more expensive, from simple grocery shopping all the way down to repairs. We offer a 15% senior discount which was applied to your invoice. Thank you again; we always appreciate feedback from our customers.

    Reply created 6 Apr 2016
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 31 Mar 2016

    Snaked shower enclosure and another bathroom tub.

    I was satisfied with the work but the costs really high. The plumber was at my house for less then 30 min and he did not need to replace any parts at all. He did Afine job but it seems that $500 charge for a 30min job seems excessive. Must be nice to be paid $1000 an hour.

    Answer from pro:

    Thank you for taking the time to write a review. Our company does not charge by the hour we charge by the job. The technicians have pricing guides with them and we always disclose the pricing before starting the work. Our plumbers are licensed and professionals so that is why they work quickly. They do this type of work on a daily basis. If the job took 30 minutes or 3 hours, at the end of the day the price would have been $500. To say we get paid $1000 an hour is unfair and incorrect. Although you were unhappy with the price we are glad to hear you were satisfied with the work! Thank you again for your time!

    Reply created 20 Apr 2016
  • Review from Matthew Bailey
    Rating: 5 out of 5
    Review left on 26 Mar 2016

    Clogged pipes / Punctured Sewer pipe

    I normally don't post reviews, but I feel compelled to write this one. After experiencing multiple sewer backups due to clogged pipes, we contacted Drain Rescue. Customer service was courteous, helpful, and reliable throughout all callbacks and notifications. But I can't give enough praise to their plumber Dwayne who came over 3 times to clean a heavy grease buildup in our pipes. As luck would have it, during this work Dwayne also spotted a puncture in our sewage pipe several feet below our front door steps, saving us from a future disaster and potentially tens of thousands of dollars in future damage to our basement. This puncture represented a full day 2-man job to dig up and replace the pipe (approx $3.5K), and he was able to arrange the work to be done the very next day. Also the reason our sewagebackedmultiple times was due to heavy grease buildups in our kitchen stack that is unreachable through the basement drain pipe, Dwayne says to flush the kitchen stack would be about a $1.5K job not including the damaged drywall replacement. BUT because we were going to have to dig up the damaged pipe under our front door anyways, Dwayne said he could reach the kitchen stack through that, so he came the next day while that pipe was exposed and did a thorough job flushing our kitchen stack and removing huge amounts of grease (future backups), never charging any extra for this service, and assured us if the sewage backs up again he will come again free of charge! Wow! Thank you Dwayne and Drain Rescue Plumbers, you guys are terrific, honest, and truly nice people, and you saved my wife and I thousands of dollars, and helped save us from our unfortunate/messy/potentially disastrous situation.

    Answer from pro:

    Thanks, Matthew. It was a pleasure to read your review to learn just how happy you were with Drain Rescue' service. It is rewarding to know that our efforts to make customer service top priority were well received by you. Thanks again for choosing Drain Rescue, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 1 Apr 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Mar 2016

    Kitchen sink drain repair

    Replaced kitchen sink drains and trap. Done quickly. Technician was polite and did a good job.

    Answer from pro:

    Thanks for the kind words, Mike! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well!

    Reply created 1 Apr 2016
Get in touch