Drain Works Plumbing
Drain Works Plumbing
Rating: 4.8 out of 54.851,637 reviews

All reviews (1637)

  • HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2024

    Thorough Investigation and Completion of Work

    Chris did a thorough investigation and complete repair of a flange repair from a leaking toilet. I had some additional concerns of possible water leakage from the extenuating pvc pipe from the ceiling, where Chris did a comprehensive search and investigation to determine no additional water leaks were present. I have a great sense of relief knowing that all my water leaking concerns were address professionally and the job was very reasonably price. Thank you to Chris and his team!

    Answer from pro:

    **Thanks Mary** We very much appreciate your review and thank you for taking the time to share your positive plumbing service experience. It is rewarding to know we could be of assistance and provide …
    Reply created 23 Oct 2024
  • Alexander Abrashkevich
    Rating: 5 out of 5
    Review left on 11 Oct 2024

    Kitchen faucet replacement

    I was Drain Works customers for many years. When my kitchen faucet was starting to break I have reached to Drain Works to replace an existing one. I was provided with quotes and also available models similar to my current one. I got good suggestions and needed info to make a choice. During installation some repairs and replacements were needed necessity of which was clearly explained to me. The work was done by Chris with the highest quality and professionalism to my total satisfaction which distinguishes this company. I highly recommend Drain Works.

    Answer from pro:

    **Thanks Alexander** It was a pleasure to read your review to learn how happy you were with our plumbing service on this visit and on past visits. Customer service is certainly top priority and it is …
    Reply created 15 Oct 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2024

    Shower Cartridge Replacement

    Chris was fantastic and fixed our leaking tub faucet very quickly. Showed up on time, communication was fantastic, and price was upfront without hidden costs.

    Answer from pro:

    **Thanks Liam** We appreciate your review and thank you for sharing these kind words regarding the plumbing service you received. It is very rewarding for us to have our efforts to provide top notch s…
    Reply created 9 Oct 2024
  • Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 3 Oct 2024

    kitchen sink repair

    Excellent service! Prompt, very pleasant and superior service from Chris. We needed the kitchen sink to be re-plumbed for proper drainage and it was done efficiently and neatly. We recommend Drain Works very highly.

    Answer from pro:

    **Thanks** We are very grateful for your review and we thank you for taking the time to share your positive plumbing service experience. It is rewarding to know we could be of assistance. It is also u…
    Reply created 3 Oct 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2024

    Various Plumbing Repairs

    A+ service from Chris at DrainWorks who performed 3 repair jobs including the repair of a leaky pipe in our basement. Chris was on time, thorough and cleaned up after every job. He answered all questions knowledgeably and with patience. We would definitely call DrainWorks again and ask for Chris for any future plumbing projects. Thanks!

    Answer from pro:

    **Thanks Pat** It was a pleasure to read your review and learn how happy you were with the plumbing services provided. Thank you for taking the time to share these kind words on your positive experien…
    Reply created 1 Oct 2024
  • Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 27 Sep 2024

    Toilet installation

    Fast, efficient, friendly, helpful and reliable service from the team at Drain Works. Highly recommended.

    Answer from pro:

    **Thanks** We are very grateful for your review and thank you for taking the time to share your positive toilet installation service experience with us. It is rewarding to know we could be of assistan…
    Reply created 30 Sep 2024
  • Amarin Tsujimura
    Rating: 5 out of 5
    Review left on 16 Sep 2024

    Replace faucet in basement laundry tub

    I requested a quote from Darin Works today and Armando and Josh came within a couple of hours. I felt very comfortable with them and hired them on the spot. They were efficient and thorough and very friendly. We will definitely use them again for any of our plumbing needs.

    Answer from pro:

    **Thanks Amarin** We very much appreciate your review and thank you for sharing these kind words regarding your experience. Customer service and quality workmanship is top priority at DrainWorks Plumb…
    Reply created 17 Sep 2024
  • Danny Wong
    Rating: 1 out of 5
    Review left on 12 Sep 2024

    Quality of Service has Gone Way Downhill

    Have used Drain Works Plumbing 4 times over 8 years. Each time $240 pre-tax. First 3 occasions Matt resolved my clogged 3rd flr kitchen sink, was pleasant, careful not to make a mess laying down a waterproof cloth. He showed me how he removed the plastic pipe. Even had time to address a light leak at bottom of the trap free. Almost 2 years ago Drain Works said Matt no longer worked for them and sent Chris. He arrive with young helper (new employee?) unclogged the drain in a timely manner. Cost $240 pre-tax. Fast forward to Sept 11, 2024 Drain Works sent Chris again to unclog kitchen sink. Parked van in parking back of home at 1:20pm. This time he was insistent that he had to replace trap pipes under sink $260 and $240 pre-tax for unclogging double if over an hour. I mention last 4 times it took less than an hour to unclog drain. I reluctantly agreed to have the trap replaced. Chris left to go to back of house during multiple occasions. Concerned this could increase quote. 1:20pm-1:26pm, 1:48pm-157pm, (my Niece noticed he was smoking) 2:16pm-2:24pm, 3:46pm, 4:10pm, 4:13pm-I brought rest of his equipment down to save time as he was sitting in his truck back of house. Final tally $552.57 post tax. In passing he said he (weird thing to say) doesn't want to have to unclog my drain again". I said I don't want him to either since it's so costly. I would have thought that a company that is in the business of "drain works" would want the business? In fact when I emailed Drain Works for appointment originally I was surprised to get offered one same day.

    Answer from pro:

    Hi. Thank you for taking the time to speak with us on the phone regarding your review. As a long-time customer, we truly value your feedback and appreciate the opportunity to address your concerns. As…
    Reply created 24 Sep 2024
  • Kelvin Tay
    Rating: 5 out of 5
    Review left on 6 Sep 2024

    Shower valve replacement

    Chris and Josh did an incredible job replacing my broken shower valve. I appreciated their recommendations on how to approach the repair and their thorough cleanup afterwards. I would recommend them and Drain Works to my friends and family.

    Answer from pro:

    **Thanks Kelvin** We are so grateful for your review and we appreciate you taking the time to share your positive plumbing service experience. It is rewarding to know we could be of assistance and tha…
    Reply created 13 Sep 2024
  • Christina Facey
    Rating: 5 out of 5
    Review left on 27 Jul 2024

    Fixed running toilet

    Our Drain Works team helped us out with one day notice to fix a toilet tank that was constantly running in our new home that we discovered after closing. They even checked all the other toilets to ensure the others were not at risk of breaking down similarly any time soon. Would recomend Drain Works to anyone. Great job!!

    Answer from pro:

    **Thanks Christina** Thank you so much for your wonderful review! ? We’re thrilled to hear that we could assist you on such short notice with the running toilet in your new home, and that the other to…
    Reply created 30 Jul 2024