Leaside Plumbing & Heating Limited reviews (148)

Amanda, I'm sorry that you feel like you were taken advantage of, I can assure you that this is not what happened. As this is the first interaction you've had with us, I understand it may be difficult to build trust on first sight. Our main business growth comes from word of mouth referrals and years of trusting relationships as you can see from our reviews. Just so you and anyone else reading this can understand the process, I would like to explain how these kind of jobs generally work. Every blocked drain call begins with a camera inspection where we locate the immediate problem, and the client is given a price for a "spot repair" to correct the blockage. Once the hole is dug and the entire drain line is now open and dry for inspection we perform another scope to look for any additional problems. In old drain systems it seems that there a 50 - 60% chance of multiple issues. The homeowner or representative is present and can see the roots or other issues on the screen for themselves. Next steps required and possible solutions are discussed with the homeowner which may include more excavation. At every stage of this process, we discuss pricing beforehand and only start work with the homeowners approval. We do not engage in high pressure sales tactics, however any work that is postponed would obviously become more costly once the crew, tools and equipment are no longer on the jobsite. Most of our plumbing work is broken down as "time and materials" however, drain digs are unique and the industry as a whole only works on flat rate pricing. Based on our experience and feedback received from our customers, we are still very competitive in this market. I hope this helps. Jonathan Miljure

Thank you very much for this review. I'm happy to hear that this was such a positive experience for you. Please keep us in mind for any future repairs or upgrades.