Shipton's Heating & Cooling Ltd

Rating: 4.5 out of 5

Shipton's Heating & Cooling Ltd reviews (160)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2023

    Gas Fireplace

    My first time using Shiptons. Wes came and did a great job to get my Gas fire working. He was very professional and kind. And did a great job. I was so impressed I have taken out maintenance coverage. With Shiptons to cover the Furnace and Air Conditioner.. Sorry I didnt know Shiptons years ago. Better late than never..!! Esther

    Answer from pro:

    Thanks so much for the review and feedback! We truly appreciate your business. Please don't hesitate to contact us if you need anything in the future.

    Reply created 19 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2023

    Furnace Fireplace maintenance

    A while back I had Wes. My water heater stop heating water. He was great fixing the problem. I had him back today for my Furnace Fireplace maintenance. Shipton's was great changing my appointment. Wes was wonderful. My furnace and fireplace is good for another winter. Thanks Wes

    Answer from pro:

    Thanks so much for your great review and for sharing your feedback! We're so happy that you're happy. Please don't hesitate to contact us if you need anything in the future :)

    Reply created 24 Nov 2023
  • Review from Lori Anne Louise
    Rating: 5 out of 5
    Review left on 20 Nov 2023

    Radiator repair

    I had been a repeat customer of another heating and cooling company but when I went back to them to fix another leaking rad, I paid for a quote that turned out to be bogus, citing that I had TWO more leaking radiators, and the cost triple the amount I paid for the 1st repair. When I challenged them, they refused to return my calls/emails, which turned out to be a good thing because that's when I discovered the professionals at Shipton's. Brian (aka Dave!) came in and did a thorough inspection, diagnosing the problem immediately. When the parts were in, he and assistant Ralph came in and completed the job quickly, restoring the heat in my home. Every single step of the way I was treated with respect by Brian, who went over and above to help me during a very difficult time, as did Ralph and dispatcher Eddie. If I could give 100 stars, I would!! Thank you so much guys!!!

    Answer from pro:

    Thank you for sharing your experience! We're incredibly grateful for your trust in our team and thrilled we could provide the service you needed. At Shipton's, delivering thorough and respectful service is our priority. Bryan, Ralph, and Eddie are rockstars, and it's fantastic to hear they went above and beyond to ensure your comfort during a challenging time. Your 10-star review means the world to us! Thank you for choosing Shipton's Heating and Cooling.

    Reply created 23 Nov 2023
  • Review from Customer of Shipton's Heating & Cooling Ltd
    Rating: 5 out of 5
    Review left on 3 Nov 2023

    Furnace Maintanance

    Great Service from Brian. Dependable people and knowing they are looking out for your best interest.

    Answer from pro:

    Thanks so much for sharing a review! We're so happy that you're happy! :)

    Reply created 19 Apr 2024
  • Review from Diana Campbell
    Rating: 5 out of 5
    Review left on 15 Jun 2023

    AC Fix

    The guys from Shiptons were just here to fix our AC unit. They were very friendly and knowledgeable about what needed to be done. Came same day as I called and I am very thankful they were able to get it up and running.

    Answer from pro:

    Thanks so much for the great review and your business! We truly appreciate it!

    Reply created 19 Jul 2023
  • Review from Customer of Shipton's Heating & Cooling Ltd
    Rating: 0 out of 5
    Review left on 2 Jun 2023

    Air conditioning

    Wow! Cost me 150.00 to then be told the next day that they were too busy to put in a new AC system. They wouldn't even give us a price. Had their home comfort specialist come in this morning and she knew absolutely nothing about AC unit. What a waste of time and money

    Answer from pro:

    We sincerely apologize for the frustrating experience you had with our services. Your feedback is essential to us, as it helps us improve and provide better customer experiences in the future. We kindly request that you reach out to our customer support team at 905-549-4616 and ask to speak to Scott Shipton or Katy Shipton to discuss concerns you may have. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.

    Reply created 19 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2023

    Repair to boiler furnace

    On March 31/23, Brian came to assess my boiler that was running but had no heat. He determined that it was the igniter assembly. He had the replacement part in the truck and it was a quick fix. Very happy with Brian's service and the good outcome. Thanks, Brian! I appreciate Shipton's good service late on a Friday afternoon. Thanks, Barb in Grimsby

    Answer from pro:

    Thanks so much for sharing your experience and writing a review! We're so happy that you're happy! Please don't hesitate to contact us if you need anything in the future :)

    Reply created 17 Apr 2023
  • Review from Joanne Lovell
    Rating: 5 out of 5
    Review left on 14 Feb 2023

    Furnace repair

    My furnace has been running unreliably of late. It was serviced on Friday and worked fine until this morning. The house was 65 degrees. Adrian arrived shortly after my distress call and determined that the problem was not the sensor nor the intake pipes, but the pressure switches. He ordered them and said it may take a day or 2 for them to arrive. I then received a call mid-afternoon to see if I was going to be at home as they had located the necessary switches. He was back in a jiffy and quickly installed them. He went out of his way to be friendly and reassuring, even with my dog. I appreciated his skill and determination to have the repair completed ASAP. Thanks so much Adrian.

    Answer from pro:

    Thanks so much for the 10 Star review! We truly appreciate your feedback and your business. Please don't hesitate to contact us if you need anything in the future.

    Reply created 19 Jul 2023
  • Review from Cathy Blancher
    Rating: 5 out of 5
    Review left on 26 Jan 2023

    annual furnace checkup and filter replacement

    Stephen is the epitome of politeness and professionalism. He is very thorough with his work and written assessments, very forthcoming with suggestions. He made us very comfortable and not pressured but left us well informed with options. Shiptons always have the finest staff in every area. Happy customer for 13 years

    Answer from pro:

    Thanks so much for sharing a review and for your business! Please don't hesitate to contact us if you need anything in the future.

    Reply created 17 Apr 2023
  • Review from Customer of Shipton's Heating & Cooling Ltd
    Rating: 5 out of 5
    Review left on 22 Dec 2022

    Boiler annual maintenance

    Very pleased with the thorough job done by your worker, Peter. He inspected all facets of the system, including checking the exhaust vent outside of the building. Hope hes around next year to do the same great job! Doug Hazlett

    Answer from pro:

    Thanks so much for your feedback and for sharing a review! It means so much to us. Please don't hesitate to contact us for all your future heating and cooling needs.

    Reply created 17 Apr 2023
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