Superior Air Duct Cleaning

Rating: 5 out of 5

Superior Air Duct Cleaning reviews (152)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2011

    Duct cleaning

    I first used Superior back in December 2006 from an add in the paper. I ended up having my baby the same day of our appointment, so my husband was the only one home. I cannot say first hand, but my husband was pleased with the service. I'm glad I came here to read up on other reviews as it seems that the quality of service is definitely there and the loyalty to your customers. I've read some reviews on other companies that are absolute horror stories, so I'm glad I have Superiors' sticker on my furnace. Expect a call from me within the next little while. Thanks

    Answer from pro:

    Hi Christina, I thinks its a great thing that you are able to remember our service and compnay while reviewing the homestars website. Now that your ready to have you system maintained again I hope you are available to experience our service first hand. Have a wonderful day and we look forward to hearing from you.

    Reply created 21 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2011

    duct cleaning

    I have been using this company for years and every time they do a great job. They are restectful, helpful to explain any questions i may have and the price is always the price unless i choose to add services. I have recommended neighbours and they have also kept using Superior ADC throughout the years.

    Answer from pro:

    Hi Julianna, We thank you for the repeat business and for the referrals throughout the years. Our company grows every year because of our high level of committment to our customers and the great things that they have to say about us. The majority of our clients are either repeat or referrals. We love to hear from all of you. Have a great day and please dont hesitate to contact us if you have any questions.

    Reply created 21 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2011

    duct cleaning and humidifier installation

    Superior Air Duct Cleaning was referred to us by a neighbor. When we had them come in to clean our ducts the individuals explained the process to me (inclusive of time, procedures, scents and sounds). They were careful to ensure efficiency, and keeping my home cleaned up. They also then informed about additional services that we would benefit from without insisting or trying to make a hard sell and kept us informed and then let us make a decision. They also told us how to maintain clean air in our home at a reasonable cost (i.e. repairing our heap filter instead of insisting on the purchase of a new one). I would recommend Superior Air Duct Cleaning to anyone who wants to insure respectful, informed and efficient servicemen in their home. Thank you Superior for making this experience such a positive one for us.

    Answer from pro:

    Hi Stephanie, Thank you for your wonderful review. Its because of people like you that keeps us goin day to day. We spend alot of time training our technicians so that they are able to inform our customers the best they can when it comes to improving indoor air quality. There is alot of emphasis on educating the consumer when it comes to our operating procedure for our technicians. Once again, Thank you for your time in writing your review.

    Reply created 21 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2011

    airduct cleaning/sanitizing package/filters

    Luke and Helder arrived right on time for my appointment. Extremely professional and courteous. They brought my attention to a couple of issues with my humidifier and furnace filters and provided corrective suggestions. They never pushed or up-sold those corrective measures. These gentlemen and work quality have definitely exceeded my expectations.

    Answer from pro:

    Hi Dan, Luke and Helder happen to be some of our best so its no surprise that your expectations were exceeded, especially in an industry plagued by poorly operated companies. This trait of ours happens to be one of our greatest strengths in achieving our goal of being an industry leader in southern Ontario. Please let us know if you have any question and all the best to you and your family.

    Reply created 21 Apr 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Feb 2011

    duct cleaning service

    performed as expected, the man went downstairs, closed the door, turned on a machine, I heard video game sounds in the background. I think even the machine sounds were mostly him going 'woosh woosh, bang bang, pew pew'. Being a gullible fool I assumed these sounds to equal work equivalent to $150. So I ponied up. I recommend this service.

    Answer from pro:

    Hi Darcy, I would love to know your invoice number as we do not have a customer in our data base with your name. The reason for this is because of the way that you described our service. It sounds like the person that you hired may have used portable equipments and we do not use that style of equipment for residential. We also work throughout the entire home and not only your basement. Our technicians also operate in teams of two and never alone so it would be my suspicion that you may have us confused with a competitor operating a similar name. The price that you mentioned is also not consistent with our price structure for a residential air duct cleaning service. Regardless we love to get feedback whether good or bad and appreciate your time in posting your experiences. Thank you,

    Reply created 2 Mar 2011
  • Review from Maggie Pervan
    Rating: 5 out of 5
    Review left on 30 Nov 2010

    Air Duct Cleaning, Sanitizing, Filter replacement

    I had just recently purchased a home and hired Superior Air Duct Clening to clean the vents. When Luke and Nuno arrived they discovered the vents in the house which is over 60 years old were never cleaned. They spend 4 hours as opposed to the regular 1 and 1/2 cleaning the vents but charged me the same amount as it was a regular job. I am very satisfied with the work and the professionalism of this company!

    Answer from pro:

    Hi Maggie, Thank you for taking the time out of your day to write a review on your experience with our company. A cleaning like the one performed at your residence is not something that we come across very often. Our crews are not paid to get the jobs done fast, they are trained and paid to get the jobs done professionally. When we give you an estimate it is based on the size of the home not on the build-up that there might be. Therefore our crews are more then happy to carry out the cleaning in a professional manner without rushing and sacrificing work quality. We as a company thank you for your feedback and business and look forward to servicing your indoor air quality needs in the future.

    Reply created 1 Dec 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2010

    Installation of a humidifier on furnace

    Nuno and Helder of Superior came to install a humidifier on our furnance. Not only were they incredibly professional, they were friendly and extremely helpful when demonstrating how to use and maintain the humidifier. I felt completely comfortable having them in my home and never for a moment felt that I wasn't receiving the exact service that I had paid for or that I was in any way being "upsold". They provided excellent advice with respect to heating our home and improving the cost of our power bill. The price that Superior charged to install the humidifier was substantially lower than any other quote I had received from other companies. I highly recommend the company.

    Answer from pro:

    Hi Joanna, Thank you for the positive feedback and I am happy to read another review from a satisfied customer. With any of our products and services we do try and be as competitive as possible with the rates we offer while providing some of the longest warranties. Just remember, if you ever need further information regarding your new air treatment equipment we are just a call away!

    Reply created 30 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2010

    Air Duct Cleaning

    My experience with Jeff and Helder was nothing short of exceptional. I found them to be highly professional and very personable. They explained in detail what needed to be done and were efficient in their execution. They offered me information about other offers available at affordable pricing and allowed me the freedom to decide without any pressure. I would highly recommend Jeff or Helder to anyone and I will personally request them in the future.

    Answer from pro:

    Hi Ed, It’s not uncommon for our technicians to be requested by name from their past clients as people tend to trust and bond with not only Jeff and Helder, but all of our professional staff. As a company we would like to thank you for the great feedback and look forward to servicing your indoor air quality needs in the future. Thanks again and have a wonderful day.

    Reply created 15 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2010

    Duct Cleaning

    We went with Superior after reading some good reviews elsewhere online. We knew the work had to be done right because we had tons of drywall and plaster dust all over the house following a major renovation. We were not disappointed! My husband was here when the fellow came to do the work and he was so impressed with how the guy took the time to explain to him what he was doing and why he was doing it. He answered all of my husband's questions and was courteous, professional, and a pleasure to deal with. I couldn't believe it when I came home and my husband said he'd been WOWED by a duct cleaner! The work, of course, was top-notch. This is truly a great company to deal with and we'd definitely use them again without hesitation. Thanks, Superior!

    Answer from pro:

    Hi E.D., We appreciate the positive feedback and would like to say that your husband’s reaction to our professionalism is shared by most of our loyal customers. Your review goes a long way and once again thank from all of us here at Superior Air.

    Reply created 15 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2010

    Duct cleaning and dryer exhaust cleaning

    I heard of Superior from a friend at work that suggested I use them to solve a dryer problem that I was having. From the time I called in to get information I could tell that this was an organised company. Steve was very informative in explaining the process to me before we booked and I ended up booking a duct cleaning service as well. I have had my ducts cleaned a few times in the past and I couldnt believe the difference in the operation while the cleaning was being performed. The two technicians that came to my house the day of the appointment were very honest, polite and very respectfull of my property. During the cleaning process they took the time to explain to me what was going on while giving advice on how to maintian my system. Once the duct cleaning was completed they then cleaned my dryer line and did a great job. it turns out that there was a birds nest in the exhausts line and they were able to remove it. My dryer has never worked better. The next day following my service I went in to work and thanked my co-worker for a great referral. I would suggest anyone interested in a great duct cleaning experience to try the guys out. Ill use them for the rest of my home owning life!! Keep up the great work!

    Answer from pro:

    Hi John, Thank you for the postive feedback and Im very happy to hear about your experience with our company. One of our strengths as a service company is that we value our customers and their property and do what we can to acheive the best results possible while maintaining a positive attitude in the home. We look forward to servicing you and your friends and family in the future.

    Reply created 20 Jul 2010
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