Maple Air Inc

Rating: 4.8 out of 5

Maple Air Inc reviews (508)

  • Review from Lorna Morin
    Rating: 5 out of 5
    Review left on 3 Oct 2024

    HVAC Installation & Service

    I purchased a new HVAC system for my townhouse in downtown Toronto from Maple Air last year. It was a large purchase and a big job to complete. I found the company response, trustworthy, knowledgeable and dedicated. Installation took a LONG time but their installers stuck with the job until it was complete. The system has worked great for a year, no issues. Maple Air recently contacted me to schedule maintenance and cleaning and the experience was smooth and easy. The service person, Neil, was truly wonderful and did a great job. Only good things to say about this company.

    Answer from pro:

    Hi Lorna, Thank you so much for using Maple Air Inc for your maintenance, and leaving us such a positive review. We loved hearing that you had a positive experience with our technician. At Maple Air, our technical team is fully licensed, factory trained, and most importantly eager to provide quality service to our customers with respect and accountability. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day Lorna. www.mapleair.com Customer Care

    Reply created 4 Oct 2024
  • Review from Customer of Maple Air Inc
    Rating: 1 out of 5
    Review left on 29 Sep 2024

    Heat pump, furnace and water heater replacement

    We had Maple Air install a new furnace, heat pump and water heater. Initial communication was great but after signing the contract it went downhill. First problem was when theyd come. They initially said it was 2 days of work, but the first day they did not show up until 11 am without any communication about being late. They ended up finishing it all the same day, but kept working until 8.30 pm which wasnt great. Their clean up was also poor with lots of sawdust left all over our basement and grease on some furniture stored in basement. In the summer, weve had issues with the capacity to cool our top floors. When reaching out, their customer service pointed out various reasons that could cause that, none of which is their fault and all of which require them to do additional cost at our expense. Before signing the contract, we specifically asked about the system having enough capacity and were ensured this were the case and that if not the one year 100% satisfaction guarantee would cover it. When mentioning that guarantee, it was then described as being a warranty on their workmanship, which was already covered by separate warranty clauses with longer durations. Its been silence since pointing that out to them. Overall, theyre great for service and pretend to know what theyre doing well, but if you have any issues they dodge all responsibility.

    Answer from pro:

    Hi, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced and want to address your concerns. We strive to provide clear communication and a seamless installation experience, and it’s unfortunate that this was not reflected in your case. Completing the job in one day is generally seen as beneficial, as it avoids needing to disturb you for an additional day, but we understand your frustration with the extended work hours and the cleanup. Regarding the cooling capacity issues, we want to ensure you're fully satisfied with your system. Please contact our head office at 905-532-0744 or email us at service@mapleair.com so we can look into this further and assist you in resolving the matter. We are committed to improving our service and hope we can make this right for you. www.mapleair.com Customer Care Team

    Reply created 2 Oct 2024
  • Review from Allen Taylor
    Rating: 5 out of 5
    Review left on 23 Sep 2024

    Install Heat Pump Furnance and Heat Pump Hot Water Tank

    The technicians installed a new Heat Pump furnace and heat pump Hot Water tank, both with electric backup (I have had all gas appliances removed). The work was neat, thorough, and complete. Couldn't ask for better work. Highly recommended!

    Answer from pro:

    Hi Allen, Thank you so much for using Maple Air Inc for your Heat Pump furnace & hot water tank install, and leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day Allen. www.mapleair.com Customer Care

    Reply created 24 Sep 2024
  • Review from Customer of Maple Air Inc
    Rating: 5 out of 5
    Review left on 8 Sep 2024

    Hot water tank

    I had a hot water tank installed by maple air Emanuel did an outstanding job.

    Answer from pro:

    Hi, Thank you so much for using Maple Air Inc for your Hot water tank, and leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day. www.mapleair.com Customer Care

    Reply created 10 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2024

    free CoolSaver AC tune-up

    Booked a free AC tune-up under the Ontario Save On Energy CoolSaver program as Maple Air is one of the approved contractors in the GTA. Our communication was easy enough via text but I had to follow up on two occasions to arrange things when replies didn't come back in a timely fashion. Once booked, things went smoothly. Emmanuel arrived in the window provided and kept me up to date on his exact arrival time. He was professional and careful to remove his shoes in the house. He was thorough in checking that the system was working okay using some wireless probes to check the intake/output temperatures. He offered some helpful tips about my HVAC system even though I was just getting the free service and cleaned the outdoor AC cooling fins as well with a can of spray cleaner.

    Answer from pro:

    Hi Clint, Thank you so much for using Maple Air Inc for your AC tune up, and leaving us such a positive review. We loved working with you and we are so happy you appreciate our service. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day Clint. www.mapleair.com Customer Care

    Reply created 11 Sep 2024
  • Review from J., Scarborough
    Rating: 4 out of 5
    Review left on 1 Sep 2024
    Repair Central Air Conditioning
    air conditioner compressor wasn't working, they diagnosed and replaced an electical block did a good job were gone in an hour

    Answer from pro:

    Hi J.C, Thank you for your positive review! We are so happy you appreciate our service. We'd love to know what we could do to boost that 8-star to a 10! If you have any issues please do not hesitate to reach out to our team, we are more than happy to help! We hope you have a wonderful day J.C! www.mapleair.com Customer Care

    Reply created 4 Sep 2024
  • Review from Claudio Totino
    Rating: 5 out of 5
    Review left on 13 Aug 2024

    Installation of smart thermostats

    I had 2 thermostats to install. First attempt was to use a firm recommended by manufacturer. This went horrible as the service provider was not versed in HVAC and quickly told me it was not doable. As the manufacturer was reasonably sure that the installation was possible I did my own research and found Maple Air Inc. I do not know how this could have turned up any better. First, Maple Air did a complete review of the project remotely with information I provided. They asked questions of the manufacturer and advised that the installation was indeed possible. An appointment was set up in one business day and a two man crew arrived on time. Heshmat and Prabhdeep were courteous and very knowledgeable of HVAC nuances. They reviewed the HVAC unit did some preliminary testing and then installed the first thermostat within 30 minutes or so. They aided me in setting the unit in the manufacturers app and pairing the device with Apple HomeKit. The second unit was installed in half the time. They tested switch over from cool to heat and left me feeling that this was a top notch installation. I would not hesitate in recommending Maple Air and their expert technicians to anyone needing such work. Simply a wonderful job.

    Answer from pro:

    Hi Claudio, Thank you so much for using Maple Air Inc for your Thermostat installations, and leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day Claudio. www.mapleair.com Customer Care

    Reply created 14 Aug 2024
  • Review from Customer of Maple Air Inc
    Rating: 5 out of 5
    Review left on 10 Aug 2024

    Quickly fixed my problem

    I realized my HVAC had leaked a lot of liquid. I called Maple Air and got through to someone immediately, and later that day they sent Neal out to diagnose. He found the problem, fixed it, tested it, and looked at a few other things while he was here. He was friendly and gave helpful advice on maintenance. I'm very satisfied with the timely and professional help and the fair price.

    Answer from pro:

    Hi, Thank you so much for using Maple Air Inc for your HVAC needs, and leaving us such a positive review. We loved working with you and we are so happy you appreciate our service. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day. www.mapleair.com Customer Care

    Reply created 13 Aug 2024
  • Review from Customer of Maple Air Inc
    Rating: 5 out of 5
    Review left on 2 Aug 2024

    AC Replacement

    Outstanding service by Alex and his Team. Great communication and responsiveness from start to finish. Got the job done efficiently and professionally. I highly recommend Maple Air. One of the most trustworthy trade companies Ive worked with.

    Answer from pro:

    Hi, Thank you so much for using Maple Air Inc for your AC replacement, and leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day. www.mapleair.com Customer Care

    Reply created 7 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2024

    Great service when you need it

    No one enjoys having HVAC problems, but when you do, it's great to have Maple Air on your side. Our central air conditioner recently failed. Neal came promptly the next morning, and while it was disappointing to learn that it was more economical to replace our AC unit rather than repair it, Neal took the time to explain the rationale and each option. Reza was very thorough in answering questions we had in selecting our replacement equipment, and took the time to ensure we were comfortable with our decision. And knowing our tight schedule and the hot weather forecast, he arranged for an expedited installation appointment. Finally, making an unexpected and expensive experience less painful, Farshid's crew was prompt, respectful and very efficient in the installation. We value knowledgeable, trustworthy and caring service - and for HVAC have found that in Maple Air.

    Answer from pro:

    HI, Thank you so much for using Maple Air Inc for your AC service, and leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day. www.mapleair.com Customer Care

    Reply created 1 Aug 2024
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