Maple Air Inc reviews (508)

Firstly We would like to appreciate your valuable business which was repeated within 4 years, Secondly we are sorry to hear that a misunderstanding led you to feel unhappy for the service. Obviously changing Air filter is just a part of the yearly maintenance. As you mentioned the warranty is defined in two different and separate sections: 1- Part warranty for any factory defect. means all the parts on your systems are covered by the manufacturer for the period stated in your contract for any factory defect, say if the parts are broken not due to an external cause, the parts are covered by manufacturer. any external causes such as electric shocks, water damages, etc will not be covered under manufacturer's part warranty. 2- Labour warranty: which is clearly defined and explained in the contract which is covered for 10 years provided the yearly maintenance is being performed on the units. the yearly maintenance is required for the labour warranty because all the mechanical units requires servicing by the period indicated in the manufactures's instruction manual. If the units are not serviced as per such instructions on regular basis, any defect on major parts, hence the operation is inevitable. The requirement on keeping the unit serviced is well known & well understood through-out the whole market and is basically an integral part of any labour warranty within HVAC industry. Our records shows that after the installation of your units in 2012, we have contacted you several times to remind you of the importance of yearly maintenance. and even on Oct 4, 2013 we explained to you about the labour warranty and maintenance procedure again. On September 13, 2014 we offered 14% discount,highest rate in our company, to do the maintenance and bring back to live the labour warranty for you. We really appreciate your continuous business and hope this will satisfy your expectations. We are pleased to answer all questions in this regards and being your comfort provider whenever you need. our Customer Service phone number is: 1-877-780-6667

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