I have my Carrier central air conditioner and whole house humidifier installed by this company. My humidifier never has been properly installed. The cheap plastic tube the company uses for connecting the hot water tank and humidifier is not suitable for letting hot water pass through which will cause the tube broke and water leakage. This is extremely terrible as you never know when the tube will break and it may cause leaking water damage to your water tank.
Since the company installed my whole-house humidifier, the tube has broken twice. Before the technician came, I had told them the tube is not rated for hot water passing through and required them to bring a proper one, but when the technician came, he brought nothing and just cut the old tube and reconnected it. Of course, after that the tube broke again, I had to buy a proper tube myself, but this time the tube connector was not installed properly and was still leaking. I called the company and never got a callback.
My experience with this company is terrible. Every time after the repair, the technician begged me to send a good review to the rating agency. I am extremely doubting the high rating of this company.
Update to respond to the owner's comment:
I don't know if it's a regular plastic tubing or not but apparently it's not proper to handle hot water. I agree, to repair a tube your technician came to my house twice. The first repair your technician just cut the tube and reinstalled it, from my point of view, this can't solve the problem at all as the problem is the tube. As expected the tube broke again. It's because your company even can't bring a proper tube. To save each other's time, I bought a proper tube for you to repair the humidifier as I don't want it to break again. To my surprise, the technician can't even install a new tube properly. After the installation, the connector started leaking water. I think your technician has noticed this problem as he put some cement on the connector to prevent water leakage. I have attached the picture. I can't believe how he believes the cement can solve the connector water leakage.
You mentioned you are in the business for 15 years. I don't know how your technicians are trained. This is such a simple problem your guys have to come twice and haven't solved the problem at all. I feel so sorry this is a waste of each other's time. You said you send your technician 4 times. I think if installation can be counted as once, I have seen your technician 3 times.
I am not sure whether the other neighbors in my community have met the same problem. I use the machine properly and you can't make the excuse for your service. You mentioned your extended warranty. I have to say that since the first repair, you didn't solve the problem at all. You mentioned your extended warranty. I have to say that since the first repair, you didn't solve the problem at all.
As a 15 years business, I expect your company to be more professional in what you should do or I am sure you will lose customers. On-line advertising can't help the poor service and people will realize that later. I think I have been reasonable enough to wait for your call back since May 23 when I called and emailed your company and be reasonable enough to buy the tube myself for your technician to repair. I am so disappointed in your service.
