Verdun Windows And Doors reviews (1710)

We had 11 windows and a patio door installed and they look great. The installation crew was clean and paid attention to the fine details. The install did take a little longer than originally thought because of trim and number of products to install but it was worth the extra day and time. The sales person and service manager went above and beyond to make sure we were happy with the final product and service and we are very appreciative of their effects.

Great solid product for the 7/10 windows they were able to install but they had shattered a large pane of glass on the backyard and I had to clean up all the fine pieces shattered glass that their shopvac couldn’t get in my backyard so my dog does not ingest the tiny pieces. The other two windows were mismeasured so couldn’t be installed that day. Was told the basement window replacements and new glass for the large window were being rushed as the window was broke April 19. Still no word on when it will be fixed as of today April 24. Also I should mention no one from Verdun actually reached out to me after these events ( a simple apology would have been great). Update: April 25 new glass is ready for tomorrow install and basement windows are not ready until next week. Delaying the glass install to go with the new correctly sized basement windows. Final update: May 7th, all windows now installed. Have to say their team in the end does make sure you are satisfied with all the windows and the final product and finishes and even though they had to return the extra day to finish up all the windows the work never felt rushed. So overall minus the hiccups along the way I’m still very satisfied with the windows and was a worth while upgrade taking advantage of the GreenOn rebate program.

Verdun gave us great service and a quality product! The installers Frank and Nick were on time, very friendly and extremely clean! Would highly recommend to anyone and will gladly hire them again for future projects! Thank you Maxime for adequate measurement and Emmanuelle for booking.

Verdun gave us great service and a quality product! The installers were on time, very friendly and extremely clean! Would highly recommend to anyone and will gladly hire them again for future projects!

An error was made in my order, but Michel bent over backwards to set things right before my slated installation date, which is two weeks from now. A shoutout to Genevieve for her remarkable efforts at coordinating the project. I will write another review after the work is completed. ... After the installation we noticed one of the windows had a large scratch on the outer surface of the glass. Only needed to replace the pane of glass a few weeks later.

While we did not proceed on our project with Verdun, our experience with them was so unusual and surprising that we felt compelled to share it more broadly. Our journey started first with Geneviève who answered all our queries in a professional, knowledgeable and facilitative manner. Indeed, a real pleasure to deal with. She scheduled a home visit for us with Michel. Upon inspecting our windows, he advised that we already had good quality windows that did not need replacing and that the condensation problem we were having was caused by high humidity levels in the house. He advised us on what to do to solve our problem. Then, on the issue of our requirements for the replacement of our double front doors, he advised us that Verdun did not carry sidelights that cranked open with screens. He then proceeded to make a phone call to another company who he believed offered what we needed. He also provided us with the name of a second company, in the event the first one did not pan out. We moved into our home 2 years ago and have since dealt with many companies in the renovation of our home. We have never experienced the type of customer service and honesty we received from Verdun. Their ethics and the value they place on their customers are outstanding and, dare I say, unique. Thank you so very much and you can be sure that we will call on you again in the future.

Two years ago we purchased windows from Marlboro and were dissatisfied with the colour of the vinyl and there is often moisture on the windows. We were told there was nothing they could do about the colour because we had the opportunity to look at it in their showroom. The colour is called "ice white" and appears blue against white trim. We contacted Verdun about replacing some other older windows and ended up deciding to change out the new windows we had just installed as well. After meeting with Michel, he gave us a more detailed explanation when comparing the different styles of windows to choose from (including wind, cleaning, and efficiency). Verdun also provides a sample piece of vinyl to look at in your home (It is a natural white). I cannot personally comment on the Verdun windows or the installation yet as they have not been installed yet. However, my mother replaced windows in her entire house 5 years ago with Verdun and is still very happy with their product and service. I'll review our windows and installation once completed.

Had windows installed by verdun doors and windows 13 years ago ,had some problems with them but the company was very good about repairing the problem and very quickly too

I would not recommend this company. We had all the windows replaced in our house. Firstly, the start of installation was over 3 months later then originally promised. Once on site, they did not bring the correct size for a number of windows. They were difficult to reach to re-book and actually came to the house again unannounced. Once they left after the 2nd visit, there was a massive, visible crack right across a main window in the kitchen. All in all, it took 5 visits and over 7 months from the original contract signing to get all the windows installed as promised. Would NOT give them any more business under any circumstance!

2 windows were installed at our rental property. The living room window installed beautifully but an hour after the installers left, I found that the downstairs bedroom window had foam insulation popping out of the frame (outdoors). Well, Jesse and Liette returned and fixed the problem and explained what had caused it. A beautiful job, and I am very appreciative of their efforts. I would definitely recommend them!!!