Durabuilt Windows & Doors

Rating: 3.4 out of 5

Durabuilt Windows & Doors reviews (220)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Mar 2013

    Window replacement

    They were very helpful in the design phase. The work was well done; they cleaned up afterward and removed all debris. There was no problem replacement of a pane of glass that cracked after installation.

    Answer from pro:

    Hi Trudy, we at Durabuilt strive to achieve 100% customer satisfaction. Our 360 customer service also involves in keeping you satisfied even after the product is sold to you. Our priority is to serve you better with great products because it's all about you.

    Reply created 27 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2013

    Bedroom Windows

    Great service - guys came in and were done in a couple hours. We are very happy with our new windows!! They look great, and work great! The company was very good and friendly to deal with.

    Answer from pro:

    Cassandrea, thank you for taking the time for the positive review! Our installation team prides itself in efficiency and precision when installing any window or door! Enjoy your Durabuilt windows!

    Reply created 25 Mar 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Mar 2013

    New House

    worked with my contractor to get the best windows and doors for our new house, The sales person was very accomodating and helpful. It took us a lot of tries to get it just right but we are very happy. We are just waiting for our Front door to be delivered.

    Answer from pro:

    Thank you Donald for your feedback, it motivates us to hear that our esteemed customers like you are happy with our quality products.

    Reply created 27 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    14 windows and 3 doors

    very impressed and happy with our new windows. we are still not finished with our basement windows and will definatly be going back to durabuilt in the future. we could not have asked for better workers who where so informative and friendly.

    Answer from pro:

    Thank you Neil for your review! We look forward to working with you again to get those basement windows! Enjoy your Durabuilt windows and doors!

    Reply created 16 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2012

    installation of windows

    We purchased our windows at Durabuilt over 21 years ago and are very happy and satisfied with their services. We were building our new home and heard from several of our friends and relatives about how credible the company is. We have a life-long warranty with Durabuilt and never had to replace our windows or have had any damage to them yet. The windows are in excellent condition and we are happy that we obtained a life-long warranty. (so we can rest assured) I would highly recommend Durabuilt to any contractor, home builder, or residential owner who needs to purchase new windows, doors, or rennovations. Durabilt has a wide variety of fashionable designs, brands, and trendy colors to meet different kinds of windows/doors of interior designs that are new, antique, victorian style etc. Installation of our windows was done promptly, courteously, and without any mess. Durabuilt reassurred us that they are a quality-based company who will repair or replace our windows at no extra cost for as long as we owned our home. Who can beat that?

    Answer from pro:

    Thank you very much for your review, Karen! We are always happy to hear from loyal customers! We have changed a lot in those 21 years since you purchased your windows- Durabuilt has expanded from a 12 man operation to over 400 employees across Western Canada with 6 branches and a 180,000 sq.ft manufacturing facility located in Edmonton. The technology and designs have advanced but our innovative spirit and superior quality of products and service has remained our focus and vision. Thank you again, Karen and continue to enjoy many more years with your Durabuilt Windows and doors!

    Reply created 24 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    Bay window replacement

    I had a an old bay window that needed replacement.I took 3 estimates and decided to go with Durabuilt.Their sales person was prompt, well dressed, polite and knew his product line. We settled on a price for a new bay window.The original was 45 years old.The original installation day was put off by one day due to a heavy rainfall.Despite this, Durabuilt kept in close contact and arrangements were made for the following day.The crew arrived at 1:30 pm and worked steadily until 6:30 pm.They were very professional.They knew their craft and the old window needed a lot of " trouble-shooting". In the end, they did an incredible job with a very old window replacement.I could not be happier and if the need arises, I will not hesitate to give them a call. Bill Pitt, Edmonton.

    Answer from pro:

    Thank you Bill for your review! We always appreciate it when people take the time to share their Durabuilt experience! I will pass along your positive feedback to Todd and David and his team. Thank you again and enjoy your bay window!

    Reply created 6 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 May 2012

    All New Windows through out the house

    Every part the experience went very smooth. The salesman work around my schedule to come to my house and give me a quote for the windows. When it came for carpenters to instal the windows they were very professional and quick with the installation. They left no mess behind after they were done, and the windows looked great. There was also a follow up call from the head office to make sure everything was to my satisfaction.

    Answer from pro:

    Thank you Stephanie for your review! Our team at Durabuilt strives to provide the ultimate in quality- not only with our Energy Star approved and CSA certified windows but with our customer service! We appreciate your business and thank you again for choosing Durabuilt Windows & Doors! Enjoy your windows!

    Reply created 28 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2012

    two kitchen windows

    The estimator that Durabuilt sent out was very knowledgeable and friendly. The installers were very conscientious and even cleaned up after themselves! The after service was prompt and complete; would definitely recommend this company to others.

    Answer from pro:

    Thank you Monica for the review and photo of your new kitchen windows! They look fantastic! We appreciate your recommendation and I will pass along the kind words to our installation and service department! Thank you for choosing Durabuilt and enjoy your windows!

    Reply created 28 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2012

    Full House

    Aesome Company! They deliever what they say! Its the only IMS certified company in window business and they mean it! I had a great experience with them & I recommend the same to everyone!

    Answer from pro:

    Thank you James, we are very proud to be the first and only window and door company in Canada that is IMS Certified- providing a high standard in consistent quality, environmental initiatives and health and safety standards! We appreciate your review and enjoy your Durabuilt windows!

    Reply created 27 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2012

    New Construction Exterior Windows and Doors

    Bought all exterior windows and doors for a 6000 square foot home with a secodary suite. Salesman was very accomodating and friendly, and the prices were the best we found for vinyl triple pain windows. Would not consider using anyone else in the future.
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