Durabuilt Windows & Doors

Rating: 3.4 out of 5

Durabuilt Windows & Doors reviews (220)

  • Review from Customer of Durabuilt Windows & Doors
    Rating: 3 out of 5
    Review left on 25 Apr 2018

    Pinhead window

    Pinhead window 2nd floor needs attention. We were asked to feel it, take picture!! Seniors not about to climb up and do so..asked about warranty..durabuilt emailed me warranties about Windows and doors. This is a specific window..not a flipping door..7 days later still mega emails no direct answer/results.. FRUSTRATING
  • Review from Keith Pearcy
    Rating: 5 out of 5
    Review left on 3 Apr 2018

    Rental upgrade

    We upgraded our rental house. Happy with our new windows so far other than in one week the inside pane cracked on one without cause. I’m sure it will be fixed tho. After checking with other companies. Durabuilt had the best price. Happy with the service.

    Answer from pro:

    Hi Keith, thanks so much for your feedback! We are pleased to hear that you are happy with your new windows so far- please give us a shout at connectyou@durabuiltwindows.com for any questions directly related to service work and we will have one of our experts reach out! Thanks again

    Reply created 10 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2018

    Service

    My husband do Reno jobs and we usually buy windows from Durabuilt. i must say the service and after sale support we get from their service department is awesome. i am the one who has to call service department of different suppliers if need arises and found the durabuilt service is the best. i understand there is cost for everything but their service and labor cost is still cheaper than other window companies.

    Answer from pro:

    Hi Tracy, we are thrilled to receive your feedback and are super happy that your experience with us and our service department has been great!

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2018

    New home build

    Durabuilt supplied our windows for our new house build. The salesperson, Jason, was very knowledgeable and thorough. The order was delivered on time and the one service call required was completed efficiently and professionally. We are happy with the quality of the windows.

    Answer from pro:

    Hi K2015, we are pleased to hear you had a pleasant experience with Jason! Thanks so much for sharing! Enjoy your new windows.

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Mar 2018

    Window Glazing Units - House

    Our window glazing unit replacement job is now finished and well done! I must say the installers were excellent. Fast and professional. Job that was going to last all day long lasted about half a day. We are very pleased with the outcome.

    Answer from pro:

    Hi DDL, thanks so much for the feedback! We are thrilled to hear that your experience is going well so far. Keep us posted on the progress :) Thanks!

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2018

    Great Customer Service and Product

    We have dealt with Gord in the past, and was super happy to deal with him again. I highly recommend him as a sales agent. He was friendly, helpful, honest, knowledgeable and quick to respond. We were getting our two front bedroom basement windows replaced and our upstairs bedroom window replaced. Gord was super helpful in getting us the information we needed about the new rebate. The installers were quick and clean and the windows look awesome. Just recently we had a pressure crack due to the up and down temperatures and it was covered under the warranty. I love durabuilt and would recommend them to everyone.

    Answer from pro:

    Hi Marissa, We are so happy to hear that your complete experience with our Durabuilt team has been a positive one! Thanks for the recommendation.

    Reply created 16 Mar 2018
  • Review from Customer of Durabuilt Windows & Doors
    Rating: 5 out of 5
    Review left on 1 Mar 2018

    Window Upgrade

    Overall we were satisfied with the product and the install, would have liked all windows to open and close with the same amount of effort, the service person assured me there was no problem, Hmmm?

    Answer from pro:

    Thanks for the feedback! Please reach out to us at connectyou@durabuiltwindows.com to explain the concern further and we'll be able to provide some recommendations/ assist from there. Thanks!

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Mar 2018

    House refurbishment

    Average finish but an awesome price for triple pane windows. And most of all, amazing quality of the aftersale service. I will buy some more. Good delivery service too and respect of the schedule.

    Answer from pro:

    Hi Tailung, Thanks so much for your feedback! We are pleased to hear that your triple pane windows and quality of aftersale service are amazing!

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2018

    Replace 3 Doors

    Gord came out to my home, provided an estimate within a couple days. Estimate was very competitive to the two other quotes I received from other suppliers. Crew was scheduled for install, crew completed work, no issues. Professional.

    Answer from pro:

    Hi RBJ, we are pleased to hear that you had such a great experience with our team, more specifically Gord and the installation crew! I hope you enjoy your new products!

    Reply created 1 Mar 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Feb 2018

    replace all windows in a mobile home

    Wanted a quote on replacing older mobile home windows. My Husband talked to a salesman on the phone,he wanted my husband to measure the windows. My husband said he didn't know how and the person told him to go outside and measure them. Does durabuilt know how to instal mobile home windows? These windows are the same size inside and outside they are aluminum sliders . We didn't get a quote and we shouldn't have to measure them.We need 2 doors replaced as well.I guess we will go elsewhere?

    Answer from pro:

    Good morning, I apologize for the inconvenience you've experienced with the measuring of your window- you were likely sent to the wrong sales department for your specific needs. If you're able to provide me with a point of contact, i'd like the opportunity to reach out and put you in touch with a sales consultant more aligned with your request (or- feel free to reach out to us at marketingsupport@durabuiltwindows.com and we will set you up from there). Thanks!

    Reply created 23 Feb 2018
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