Durabuilt Windows & Doors

Rating: 3.4 out of 5

Durabuilt Windows & Doors reviews (220)

  • Review from Joe Costantino
    Rating: 5 out of 5
    Review left on 12 Feb 2018

    Windows and Doors

    Do It All Contracting has been dealing with Gord and Durabuilt for over ten years. Not only is Gord a great salesman, but also a good person who makes our clients feel very comfortable when meeting with our clients. For all of your window and doors needs, I recommend that you contact Gord from Durabuilt. He is great! Thanks Gord.

    Answer from pro:

    Good morning Joe, thanks so much for taking the time to leave some feedback on our page! We really appreciate it and are pleased to hear that you have been experiencing such positive service from our team, more specifically Gord.

    Reply created 1 Mar 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Jan 2018

    Horrible service.

    Purchased their best windows. Triple glazed, double argon, double low e for my net zero spec’d House. Units losing seals. No customer service. Take your money, no service. Run away.

    Answer from pro:

    Good morning, I am sorry to hear of your frustrations with the windows losing seals. If you wouldn't mind sending some additional details, i'd be happy to communicate your request and issues to our Service department in attempt to rectify the situation and have your windows working to your satisfaction. I can be contacted at marketingsupport@durabuiltwindows.com I look forward to hearing from you!

    Reply created 1 Mar 2018
  • Review from Customer of Durabuilt Windows & Doors
    Rating: 5 out of 5
    Review left on 4 Nov 2017

    Five new windows and Front Door Installed

    The new windows and doors from Durabuilt Windows&Doors are amazing. The entire process was so easy made possible by excellent trained staff and sales and installation crews. Gord was our project manager salesman. He was amazing and took the time to help us make the right decisions based on age of our home and what we wanted/needed. Gord clearly outlined the entire process and what would happen from start to finish during our project. He helped us make a few adjustments to windows and doors that would compliment the age of the house as well as help with making it look spectacular. Gord took the persona of salesman and made it more like a friendship! He was truly amazing and helpful in every way possible! Thank you Gord! After the windows and doors were decided upon and ordered we had a few weeks to wait for the install to be done. We received updates and confirmations about the process along the way, and the appointments were booked to install the new front door and five windows. The installers showed up on time and prepared to work! They had everything with them that they needed and wasted no time in getting to work. The installers were professional, happy, funny and caring to our needs. They were a lot of fun to have around for the day doing this work. They did not take any shortcuts and made sure everything fit as perfectly as they could in a house that is over 100 years old! The installers sealed the windows for airtight and watertight connections to allow no leaks. They fixed and matched the siding on the outside of the house to make it look like these were original windows installed. The installers also put in a new front door and worked relentlessly to ensure a good tight fit for security and again ensuring watertight and airtight seals. We were originally quoted 2 days of work to have 5 windows and 1 door replaced. The installers finished this all in 8 hours and did an excellent job. Their camaraderie and pride in their work showed through in everything that they did for us and the house. They cleaned up all of their work as if they had never been there also! Once completed, we were left in a total state of shock and awe over how amazing the new door and windows looked. From the inside it feels almost breathtaking. From the outside, it almost looks like the house got a new lease on its life and like a new house! Very Happy and impressed! I wouldn't think twice about contacting Durabuilt Windows and Doors for all my future needs. They seem to treat you more as family than as customers! A very welcome surprise. Thank You Very MUCH Durabuilt!

    Answer from pro:

    Thanks for the awesome review! We are thrilled to hear that you were happy with our team, process and your new windows and doors.

    Reply created 28 Nov 2017
  • Review from Customer of Durabuilt Windows & Doors
    Rating: 5 out of 5
    Review left on 1 Nov 2017

    Replacement of windows

    It’s been awesome dealing with the sales and installation guys. Very helpful and my windows look great! I would recommend this company to anyone looking for windows for a renvovation!

    Answer from pro:

    Thanks for the amazing feedback!

    Reply created 28 Nov 2017
  • Review from Stephan Wilmes
    Rating: 1 out of 5
    Review left on 28 Oct 2017

    $300 for 10 min warranty work

    Worst experience: We bought windows from Durabuilt. One window tainted 2 years later... Can happen. But then Durabuilt comes and replaces on warranty. And: Durabuilt charges $300 for 10 min work. Very dissapointing experience.

    Answer from pro:

    Hi Stephan, thanks for the honest feedback. Can you give our team at 1 (888) 577 2049? We will have our team look into this further for you.

    Reply created 28 Nov 2017
  • Review from Curtis Schneider
    Rating: 4 out of 5
    Review left on 10 Oct 2017

    Basement windows

    Excellent job. Gordon and his installers were great to work with. Very professional with a high level of attention to detail I highly recommend them to anyone wanting new windows.

    Answer from pro:

    Thanks for the awesome review and feedback, Curtis!

    Reply created 28 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2017

    Windows Replacement Project

    Gordon Dunajtschik, the Replacement Sales Consultant was professional, friendly, listened to our requirements, and together we arrived at an elegant window replacement solution. The office arranged a workable installation schedule. The installation team of Glenn and Jerry arrived on time, were friendly and accommodating, and finished a day early. I would highly recommend Durabuilt to anyone considering a window replacement project. Marion from Edmonton

    Answer from pro:

    Hi Marion, it's excellent to hear this about our team and to know that project went well. Thanks for the great review and endorsement!

    Reply created 28 Nov 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 18 Sep 2017

    Windows and door

    I had work done a bay window ,door,and bedroom window done . They did a beautiful job ìt all looked so nice . About a year later I noticed the wall was cracking under the bay window in the inside of the house . Called them and they came out .fixed it and seemed the problem was fixed . Noticed it was cold by the window called them and they couldn't find my file . I needed it fixed but my husband having an anorysm (brain) put it on the back burner found bill and they told me they would get back to me . Noticed their sign around the corner from us and still never heard from them really disappointed we are seniors and need to have efficient windows to keep our heating bill in line with our budget . Calgary seems to be in sync and cares .Edmonton needs to do some serious revamping .also front door won't stay closed unless locked when windy .

    Answer from pro:

    Hi Barb, we appreciate that you have reached out to us and have brought this to our attention. We would like to have our team look into this for you and help find a solution. Could you get in direct contact with us, and give us a call at 1 (888) 577 2049?

    Reply created 21 Sep 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Sep 2017

    Renovation

    As soon as I walked into the showroom I knew that I was going to be picking Durabuil as my window and door company, the showroom was just as impressive as the service I received. The installation went perfect

    Answer from pro:

    Thanks for the awesome review, Jenna! It's great to hear that you enjoyed our showroom and received impressive service!

    Reply created 21 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2017

    2 windows and patio door

    The installers were pleasant, came in got the work done in a short time. Cleaned up everything including hauling away the old windows. We are very happy with the service and the product and would recommend them to anyone who needs this service. Thank you for a job well done!

    Answer from pro:

    Thanks for the excellent review, Ralph and Audrey! We really appreciate it.

    Reply created 21 Sep 2017