Drain Com reviews (873)

I had draincom out last year to waterproof part of my house and i was very impressed with the service that i received from the staff and the workers, so when i had a problem with my drain they where the first and only company i called. they sent carl out to check my problem and he said that he will have me up and running in no time at all. He put a snake into my drain and cleared up my problem,and he even put a camera through to check there wasn't any major damage, and i was very happy that everything was clean. i will be using draincom in the future if i need them as they have shown me not only once but twice that they do an amazing job. thank you draincom and thanks for the quick response

Carl and his team, Tadek and Alex, were awesome. Carl came over within a couple of hours of my call, on a weekend, to check the cause of a blocked toilet and quickly diagnosed the problem. it was a doozy (ended up having to replace a big stretch of roots-blocked pipe) and the guys started within 48 hrs. the crew was careful, professional and efficient. i wouldn't hesitate to use these guys again for any waterproofing or drain issues.

Two years ago Carl McDowell from DrainCom accurately diagnosed a problem with our basement drain, so when I ran into a different drainage issue last week, I called him immediately. He was here in 3 hours, diagnosed the problem and arranged for a plumber, Les, to fix the problem the next day, Saturday. Once again, I found the people at DrainCom highly efficient and dependable. I strongly recommend Carl and Les and want to thank you both for responding so quickly to a small job. Well done.

We were extremely impressed with DrainCom who we hired for a recent waterproofing job. Carl was thorough, professional, always accessible and able diagnose our problems and provide a variety of potential solutions. When challenges came up during the work (don't you love old houses), he again was able to provide us with good solutions. The crew completing the work was extremely hardworking, courteous, professional, and worked late one evening to get the job completed. They did a great job keeping the job site clean as well. Afterwards, Alex dropped by to install an alarm on the sump pump and did a great job and took the time to explain to me how it functioned. I would highly recommend DrainCom to anyone, and in fact they were recommended to me by a family member to begin with.

We have used this company twice. After the big rainfall flood of 2013 in GTAA we used them to build window wells because we had some water come in the basement through a window when those torrential rains came down! As long as they were digging we asked them to waterproof the side of the house. They did an excellent job. They were very courteous and efficient. We have waited 6 months to post the review and have had no problems with water entry. We are ready for the rains of 2014! Ps I have a highly critical wife and she was happy.

Our daughter plugged our upstairs toilet with a box of Q-tips.We were unsuccessful in clearing the blockage We found DrainCom via Homestars. Rob came to our house on time and quicklly unblocked the toilet. He was very courteous and cleaned up after himself. We were very pleased and would definitely use Rob again!!!

Our hot water pressure was very low, and then we lost hot water. Robert came into fix it, and we were very happy with the service. We had the same issue happen again, and Robert came once again and fixed it. Service was very fast and friendly. We even had follow up phone calls to make sure everything was ok.

We were aware of DrainCom from various satisfied neighbours so called them when we had a minor basement flood. Everyone we have dealt with has been respectful and committed to excellent customer service. The quote was handled promptly and professionally, the crew hard working and the clean-up completed in a satisfactory manner. A positive experience.

We had a fun surprise on Wednesday - water pouring down from over our furnace from inaccessible pipes that had been built over by the previous owner's awesome installation furnace crew years ago. Long story short I had to find someone to remove the ductwork. Les from Draincom came over at 2 and did the repair right away. He was very friendly and took the time to discuss the situation with me. He also replaced one of the old shutoff valves that was leaking. After I noticed some new weird pressure variance issues with the hot water that had not been there before, he came back today and replaced the second old shut off valve on the hot water which seems to have corrected the issue (in my initial trouble-shooting I was turning on and off these old cheap valves which may not have been touched in 20 years or more, which likely caused a but to come loose). So I found Les very responsive and he had a proactive and friendly attitude.

Corey Costello was very knowledgeable and provided us with all the information we needed. She had the Project coordinator at our house the same week to review the work required and give us an estimate. The workers arrived an time and completed the work on schedule. They have to return when the weather is warmer to dig and install an external pipe for the water overflow. Corey will be providing us with all the documents required by the city of Mississauga. We have recommended Draincom to neighbours.