Mr. Rooter Plumbing Of Ottawa

Rating: 4.9 out of 5

Mr. Rooter Plumbing Of Ottawa reviews (274)

  • Review from Customer of Mr. Rooter Plumbing Of Ottawa
    Rating: 5 out of 5
    Review left on 15 Oct 2016

    Main water tap replaced/tap over water tank replaced

    Larry Toll, the plumber , did a good job and made sure that everything was in great working condition before leaving our house. He was very courteous, professional and efficient. He took the time to explain the advantages/savings of a membership with Mr Rooter which we took.

    Answer from pro:

    We're glad to hear that you're happy with the membership and that Larry was able to correct your plumbing concern. Thanks for sharing your review!

    Reply created 17 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2016

    leak in the basement and leaking toilet

    I had leak in my basement and leaking from one of my toilet. Ryan came on a Friday and he replace my toilet and also fix a crack from the toilet. And then late Sunday, I had a leak again in the basement, so I ask Ryan to come back again on Monday. He looked where was the problem and he manage to find it. He fix it and I haven't had a leak since know he felt bad about it but he was fantastic. Ryan was very professional, hard working and he was easy to talk to and laughs. In the future, I want Ryan to be my plumber.

    Answer from pro:

    Thanks for sharing your review! Feel free to contact us any time and we'll be sure to send Ryan back to you.

    Reply created 5 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2016

    Blocked sewer drain

    We had sewer backup due to roots from a large tree. They came within 2 hours, had it fixed within 4 hours, and explained long term needs. Very professional, efficient, and I would recommend them again.

    Answer from pro:

    Great to hear that your drain problem was fixed so quickly! Thanks for sharing your experience

    Reply created 5 Oct 2016
  • Review from Customer of Mr. Rooter Plumbing Of Ottawa
    Rating: 5 out of 5
    Review left on 27 Sep 2016

    Blocked sewer pipe

    Had a sewer back up in basement as a result of clogged pipe outside the house. Found Mr Rooter on this website and based on positive reviews, put in a service call. John and Steve were here within a half hour. They employed modern technology to diagnose the problem and gave cost estimates up front. Pipe was unblocked and flushed with good communications with me throughout the process. I hope to never see them again (nothing personal), but would definitely recommend them and Mr Rooter to anyone needing this service.

    Answer from pro:

    Glad to hear that we were able to meet the expectations! Thanks for sharing your review

    Reply created 5 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2016

    Quick, professional repair - with excellent $-saving tips.

    We needed a plugged mainline fixed and Mr Rooter was able to come and fix it within 3-4 hours. Curtis the plumber was outstanding in figuring a way to minimize our costs while he diagnosed the problem with excellent video equipment - first class service, quick, thorough and super-knowledgeable for additional 'tips', and a very useful report complete with photos to show us where we might see future problems appear on this 40year old main line. I highly recommend Mr Rooter for plumbing emergencies and routine needs - we plan to use them again to install an exterior water line.

    Answer from pro:

    Thanks for sharing your experience! We're glad to hear that Curtis was able to clear the blockage using the appropriate equipment. Looking forward to working with you again in the future!

    Reply created 26 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2016

    unblock drain and repair drain line leak

    Garborator usage blocked our drain. Called Sunday night and came Monday. Showed up later than promised (about 1 hour) but called twice in that hour to let us know the the progress. Great work. Clean & friendly. Made sure we were happy.

    Answer from pro:

    Unfortunately in the emergency plumbing industry, there are situations that make it difficult to arrive to every appointment in the provided window. We appreciate your patience and are very grateful for your understanding. Thank you for sharing your experience, and feel free to give us a call any time!

    Reply created 20 Sep 2016
  • Review from Customer of Mr. Rooter Plumbing Of Ottawa
    Rating: 5 out of 5
    Review left on 17 Sep 2016

    Water Heater overhaul

    Phil did excellent work on my nine year old electric water heater. He quickly presented me with three options, fully costed out, and went to work immediately after I made my choice. He went above and beyond the written estimate at no extra cost and I'm very happy with the results. I highly recommend Mr. Rooter. This was not the first time I hired the company and it won't be the last.

    Answer from pro:

    Glad to hear that you were happy with the service provided. Feel free to give us a call any time

    Reply created 26 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2016

    Level float switch

    Ryan, is an excellent worker, very professional and most dedicated to the task at hand. I commend Mr Rooter for having such a outstanding employee. I will ask for him personally for all my future problems. Once again thank you for a great experience.

    Answer from pro:

    Thanks for sharing your experience! Ryan is definitely a master of his craft and we are thrilled to have him as a part of our team. It's great to hear that our customers recognize it as well. Give us a call anytime and we'll be sure to send Ryan to you!

    Reply created 13 Sep 2016
  • Review from Customer of Mr. Rooter Plumbing Of Ottawa
    Rating: 4 out of 5
    Review left on 6 Sep 2016

    clear stoppage drain line

    Sanitary drain was slow and floor drain was backing up. Jody snaked both drains - made big difference. I followed his suggestion to put strainer in laundry tub to catch lint from clothes washer water. He was very conscientious to do a through job. Thanks,

    Answer from pro:

    We're glad that Jody was able to help with clearing the drains and offer advice on preventing the issue from reoccurring. Thanks for sharing your review!

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2016

    Sump pump replacement

    Excellent communication from dispatch and professional, high quality work from Ryan who was very well prepaded with everything he needed in the truck on arrival. We are very pleased with Mr. Rooter's service and would recommend calling them for all plumbing needs.

    Answer from pro:

    We do our best to ensure that the service vehicles are fully stocked. Glad to hear that you were pleased with the service that Ryan provided, and that the sump pump is in proper working condition. Many thanks for sharing your feedback!

    Reply created 25 Aug 2016
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