Done Right Roofing Ltd

Rating: 4.9 out of 5

Done Right Roofing Ltd reviews (393)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2014

    Roofing

    Wow, what an excellent job from start to finish by everyone involved, thank you all very much. What I experienced here was the ultimate professionalism and is in stark contrast to nightmarish experiences that I had working with two other roofing contractors on the same house in the past 25 years. A large and obviously experienced crew replaced our shingles on both house and detached garage in one day flat. Clean up well done and job was followed up by phone call to ensure that I was satisfied. I watched the guys work and was impressed. There are a few industries that could take lessons on customer service from these guys.

    Answer from pro:

    Hi Mr. Tschanz, What a wonderful review! We're so glad that you can see the value in our services and the level of professionalism we strive so hard for each day within our team. Thank you once again for your business - it was a true pleasure to work with you!

    Reply created 4 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2014

    New roof

    Done Right did a great job from the estimate, scheduling the job and doing the job plus cleanup. They indicated to me everything that they were going to do and did the job in about 6 hours. Very impressed on the work that was done. the bin was taken the next day. The foreman explained everything after the job was done and extra things that had also been done. Replacing plywood and also ensuring the vents would not leak.

    Answer from pro:

    Hi Link! Thank you so much for taking the time to share your experience - it was our honor to have you as our client and replace your roofing system for you. We trust that you'll enjoy your new roof for years to come, however don't hesitate to give us a call if you ever had any questions or concerns.

    Reply created 4 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Dec 2013

    New Roof-Shakes to Asphalt

    If you are looking to replace your roof and are wondering which roofer to choose – we strongly recommend Done Right Roofing. As their name states “Done Right” and may we add “Best in Class”. After the large hail storm we had in our area this year, our roof started to leak and we had water coming into our kitchen and dining room area of our house. As you can imagine, a very stressful time for us and we found ourselves faced with a decision as to which roofing company do we call. Added to our dilemma, we made a decision it was time to replace our existing pine shakes that we had on our roof with a top quality asphalt shingle. After reading all the reviews on Homestars, we made a decision to call Done Right Roofing. Looking back- the best decision we could have ever made. Darcy Biccum the estimator promptly came out given our situation, accessed the roof and provided us with a number of options for us to consider. Darcy provided us a comprehensive detail quote for the option that we decided upon and from there the “Done Right” team at their office took over. The follow up and customer service that we received from Stephanie & Chau was simply outstanding. As far as the roofing job itself. Material showed up on the day promised. The next morning a garbage bin was delivered at 7:30 am and the roofing crew showed up 15 minutes later. And by roofing crew - I mean a full team of very professional, courteous, experienced workers. With the removal of the existing pine shakes, this was not your normal reroofing job. As the first garbage bin was starting to get full, a Done Right truck arrived to remove it and dropped off a second bin. The crew was so organized and as I mentioned experienced that they completed the reroof in one day ... yes one day. The yard, including all flower beds and sidewalks were cleaned and free of all roofing material and debris as promised. A very positive experience from start to finish just as Darcy had promised. Our overall experience with Done Right roofing was one that allows us to strongly recommend their services to anyone that needs a new roof. The quality of the work and the efficiency of their installers have to be the best in the business. The knowledgeable staff at their office was a pleasure to deal with. Their follow up after the roof was completed to insure we were happy is just a sign that they are committed to be in the roofing business long term. The 10 year installation guarantee that they provided is a testament of the confidence that they have with their work and their installers. We can honestly say our reroofing project was Done Right just like their name. We strongly recommend “Done Right Roofing” to anyone who is needing roof work. You will not be disappointed in the quality of their work or their exceptional service they provide.

    Answer from pro:

    Hi Glen, Wow...what an amazing review - not even sure where I should begin to thank you for taking the time to share your experience. We're all so glad to see that our hard work is paying off and is being shown to you as our client. There's some major aspects that make a business great, to name a few it takes - strong communication, clean installations and above all TEAMWORK. We're honored to have you as one of our clients and couldn't be happier that you choose us among your many other options out there. It was an absolute pleasure to have worked with you - and we're still snacking on all those chocolates (thanks again for the gift)! Please do not hesitate to give us a call if you ever needed anything in the future, all the best to you and your family in 2014.

    Reply created 7 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2013

    Roof Re-Shingled

    My rental property needed the shingles replaced and I contacted Done Right Roofing. The experience was excellent all the way through. From the initial phone call they recommended getting multiple quotes and advised on some good questions to ask the other companies. I met them at the property and there was a very knowledgeable and personable service representative who advised me on the process and what would be done. They even advised against shingling the detached garage as it did not need it. On the day of shingling, they showed up with a number of guys and had the entire roof done in by lunch time and did a great job cleaning up around the outside. I did have one hiccup, where I had scheduled a date where I knew I would be available to come see or answer questions if there was a problem. They were ahead of schedule on the other jobs and went ahead and completed mine at an earlier date when I wasn't available. Would have liked a heads up, but it all went smooth anyways. Overall the highlights from dealing with them: - Very thorough in their communication - Excellent representation from the phone call person to the on-site sales rep - Price seemed fair - Seemed thorough in their product (shingles and replaced other items on the roof) I would highly recommend them to anyone in the future.

    Answer from pro:

    Hi Mr. Galloway, What a wonderful review! Thanks so much for taking the time to share your experience in perfect detail to our future clients. I'm sorry to hear that you weren't given notice when our crews were ahead of schedule, however glad to hear that you still felt everything went smoothly for you. Certainly something I will keep an eye on, with our team of administrators with future scheduling. It was a pleasure to work with you and earn your business. Don't ever hesitate to give us a call if we can help you out with anything else!

    Reply created 19 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2013

    New roof installation

    We got new roof installed by Done Right Roofing on our house in March 2013.They did an excellent job.The whole process from the initial meeting to the full completion and payment went smoothly.We were explained in details what type of roof and why that one they were recommending.We got answer to all our questions both at the initial meeting and later on as well.The installation was done literally in one day.We left in the morning by the time we got home at 5pm we had new roof on the entire house and everything was nicely cleaned up.We would recommend Done Right Roofing to anyone without hesitation. They are reliable and professional.

    Answer from pro:

    Hi Adrienn, It's great to hear from you again! We're happy to hear that everything went so smoothly for you during your roof installation. There's a lot more to running a roofing business, then just "putting on roofs" that's for sure. Strong communication & education to the homeowner on their specific roofing systems is key, in addition to a solid roof installation followed up with a great cleanup are just a few things that set's the standard for what makes DRR stand out among the many competitors out there. Thank you once again for business and we hope you and your family enjoy your first Christmas under the new roof!

    Reply created 16 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    Roof Replacement

    Everyone was very helpful. The job was done quickly and professionally, 99% of the mess was cleared away. We've had no issue's and would recommend Done Right Roofing at anytime.

    Answer from pro:

    Hi Mark! Glad to hear you had such a great experience with us! We'll be sure to treat anyone you recommend with that same level of service and professionalism. Don't hesitate to give us a call if we can help you out on anything in the future.

    Reply created 13 Dec 2013
  • Review from C M Fisher
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    New Roof and Venting

    A well known large company had installed my previous roof with 20 yr shingles. After 11 years the shingles were curling. They would not stand behind their work or the shingles. I contacted the Alberta Roofing Association and was given advice on how to find a reputable roofing company. After 5 estimates I chose Done Right Roofing. Their price was competitive but they spent extra time explaining roofing issues. My problem was that the previous installer failed to install adequate venting. There was a slight mix up in the installation date and Done Right gave me a discount and immediately came to do the job. The clean up was great. No stray nails laying around which saved me repairing flat tires like I had to with the previous company.

    Answer from pro:

    This is a great example of a client who buys a Roof VS a Roofing System. There's way more to a roof installation then just the shingles that go on it & ventilation is one of the most important aspects in the system for sure. We would like to once again apologize for the office mix up on your installation & happy we were able to bring it to a satisfactory resolution for you. Thank you for choosing Done Right Roofing as your contractor among your many other options out there in the City - we're honored to have you as a client! Best wishes in to you and your family in 2014.

    Reply created 13 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2013

    re roof

    ok so had my roof done last January was initially skeptical about getting this done in winter but done right uses their own crew no sub contractors so you get a bit of a deal for winter, gotta say did a bit of checking price was competitive and the service excellent right from get go they ensured i was happy throughout process... they even called in spring to ensure all was clean after snow melted>>> i found one nail... they were on time and cleaned up wonderfully HIGHLY recommend this company

    Answer from pro:

    Hi Christine! Most homeowners start out skeptical with a winter installation as well, you're not alone. However with having properly trained employee's who know how to work around our weather conditions we're able to install roofs just the same in the Winter months as if it were July. Cleanup is a big concern in the winter months since some nails could be hidden in the snow during installation. We do our best to get everything, but sometimes things can get buried in snow piles. So each Spring we're happy to call our winter clients and check up to see if they found anything in the Spring melt for us to come back and clean! We're honored to have you as a client of DRR and wish you and your family all the best in 2014. Thanks for sharing your experience!

    Reply created 11 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2013

    New shingles

    Great customer service and very efficient crew. No problems with installation and roof looks great. Price was extremely competitive and customer service best in class. All around great job and would recommend to anyone!!

    Answer from pro:

    Hi RJ, It's great to hear from you again! Thanks so much for sharing your warm comments and experience with Done Right Roofing. It was a pleasure to have you as a client and we thank you again for your business. We trust that you'll be enjoying your new worry free roof for years to come! Happy holidays to you and your family & all the best in 2014 :)

    Reply created 10 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2013

    New Roof

    These guys were awesome! Very professional, courteous, cleaned up and best of all, ON TIME!!!!! They miscalculated the number of shingles required, but held true to their quote and didn't charge us more to completed the job. I would highly recommend them.

    Answer from pro:

    Hi Lynda, Thanks so much for taking the time to share your experience. It's not often our quotes are short material, but when we are, we honor the original quote to avoid any surprises and take the loss from our end. Under quoting a job is our error, not the homeowners and we take responsibility for it. You have a stunning home & we were honored to have worked on your property. Thank you again for your business and choosing Done Right Roofing!

    Reply created 4 Dec 2013
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