We had blocked drain and laundry room got flooded. We called A. McKenna Plumbing and two men came. By the time they came, water had receded. They turned on water in the washroom next to the laundry room and the kitchen sink for about 10 minutes, and watched the water level in the laundry room drain. They did not use any camera to examine the drain to see what the problem was. They simply concluded that there was no blockage since the water level was not rising. He told me that it was water from outside since we had lots of rain two days before even after I told him that I used laundry room the day before. After running water for 10 minutes, and we got charged $224.87. He did offer though, that if same thing happen again, give him a call and he will take off 50% for the service call. I really was not satisfied with the answer that he gave me. Luckily we had so much rain right next day. It was pouring down all through the night, and since he said the flooding was caused by the rain from outside, we watched it very closely. We even woke up in the middle of the night to check on the laundry room - which was nice and dry!! Since it was proved that he was "guessing" the answer and felt totally ripped off, we called another company. They came with camera and quickly diagnosed the problem and figured out that the problem was tree root blocking the cracked pipe. They used a snake to pull out a huge chunk of tree root and unblocked the pipe.
Turn on some faucets for ten minutes, guess the problem, give totally wrong information to customer and charge $224.87 is just wrong in my opinion.
I felt like the first company totally could have and should have figured out the problem if they had spent little time. I do not recommend these guys for any drainage troubleshooting. Big waste of money.
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I had to put additional note. A McKenna Plumbing is confused me with someone else. We never called them twice. We only called them once, and they came, and told me that there was no blockage and the flooding was due to rain that we had two days ago although we told them that I used washing machine the day after rain. What second invoice? If you did not do a good job, and totally missed the problem, and charged us $224.87, at least own that instead of not telling the truth, like we called you guys twice and you highlighted camera inspection. I only saw plumbers on March 30th, and that was it. It is not right that you are saying that you came twice posting stuff that never happened when you get negative review.
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Additional Note:
You claimed that plumbers were here two months ago. You have my address since I called you on Mar. 30th and you showed up on that day. Where is your proof that you were here two months ago for 1.5 hours and how much did you charge and what job did you do here? You should have invoice with my address on it if you actually came here. We never had plumbing issue and we never called you before. You should not make things up just because you got negative review. If these things happened to us two months ago, and you did not solve it somehow, why would we give you guys a call again and why would you make an assumption again if it was actually second time that you were visiting? Also, what makes you think that it is fine to make an assumption when we are paying service call, and come again for 50% less when flooding happen in the future, that would cause us to pay almost $400 vs. do camera inspection in the first place and charge us $300. This is simple. You did not find out what caused the flooding, told us that it was due to rain water, and there was no blockage in our pipe. Other plumbing company came and found out there was blockage and fix it. Stop blaming the customer, and please stop with any retribution for my honest review. You said you came here two months ago for 1.5 hours, you "believe" you were speaking about the right client , but not sure entirely because the review is written anonymously???? Why don't you try to match my address and the address with the person who you "believe" who wrote the review anonymously.
