Northern Comfort Windows & Doors Ltd reviews (909)

When we needed new windows, Northern Comfort were recommended by a neighbour. The sales rep., Peter Lalonde, was excellent in explaining the process, would highly recommend. The installation by Rod & Jesse was also excellent, very professional finishes & left everything very clean & tidy. Would highly recommend this company to everyone.

I had ordered (7) windows and (3) garage doors c/w (3) garage door openers. The sales rep Mark was attentive, knowledgeable and courteous. He responded to phone calls and emails in a timely fashion. He gave me an estimate on the spot and communicated openly during the process. He offered suggestions and recommendations. Installation went smoothly and my concerns were addressed by the service department promptly and to my satisfaction. There were two negatives. The wait time between placing the order and the installation itself was 12 weeks. The second negative was the A/R accounts clerk at head office in Barrie who promptly demanded the balance of the invoice the day the installers were at the house. I wasn't at home the day of the installation and so I wanted to the opportunity to see the workmanship before handing over payment (reasonable in my opinion) This is where I found a few items that I wanted addressed and the service department followed up promptly. Overall I'm pleased and would recommend the company.

Over the Christmas break we had a bad leak with our bow windows that were installed by Northern Comfort back in 2008. Since we had bought the house in 2012 we were worried that the windows wouldn't be under warranty and that we would be looking at a big repair bill. Northern Comfort not only honored the warranty but went above and beyond. From the person that first took our call right down to the tech that came to fix the problem, we were made to feel like a priority. And for the tech that came to the house to fix the problems, a very special thank you for the best customer service that I have received from ANY company in a very long time. You have a customer for life because of this experience. Well done!

From start to finish, Northern provided exactly what they promised! Our Windows are spectacular! When our blinds were not put back up as promised, someone was there the next day rectifying this small misunderstanding! From the original sales staff, to the hard working office booking staff and finally to the installers, thanks for being top notch professionals and yes, you are right, we will be back for more! Thanks for making our small project important, and now we look forward to future business!

We had our basement windows replaced as well as a new sliding door. The salesman Barry was great and helped us decided the best fit for our house. Although the timeline wasn't what I consider fast with a 3 month wait to have them installed. Keep that in mind as the company is very busy. We were happy with our installers. They worked well and respected our household. Very impressed with the workmanship and will call Northern again for the upstairs windows.

Wonderful products and wonderful service and nice detail and finishing. Installers were courteous and very efficient and did an excellent job. We would not hesitate to recommend Northern Comfort to our friends and families.

A wonderful journey from start to finish, from sales to service this is a top notch organization to deal with, I recommend them highly. I love my new windows and doors.

We are very happy with our experience with Northern Comfort Windows and Doors. The sales representative was very helpful in helping us find what we were looking for. The install date was sooner then expected. The installers worked fast and left everything very clean. The new windows and doors totally changed the look of the house! When we have to do the windows in the rest of the house we will be calling Northern Comfort again!

Dennis our sales rep. was great. He explained everything in detail and invited us to the showroom to see exactly what we would be getting. We love our new windows. The installation was fantastic, very professional. Would highly recommend Northern Comfort Windows & Doors.

Rick was great at guiding me in what was needed and I trusted and relied on his expertise as he had come very highly recommended to me as a representative of your company. The installation crew, Andrew & Scott were professional and very hard workers. As far as I can tell, the windows and doors (front and patio) that were replaced, were done in a very good and workmanlike manner and I am pleased with the results. Would not hesitate to recommend Rick, Andrew and Scott and Northern Comfort Windows & Doors.