Was not overly impressed with sales agent however price and product quality was bang on so decided to go with this company, after making decision I had contacted sales agent with concerns, that is when things went from bad to worst, luckily I went over his head to management with my concerns and they did a good job of making it right so went ahead with install, it was done in one day as promised, however bits of scrap window was left in my yard in all fairness it was winter and the window frame is white so prob an oversight, josh, al and gord where friendly courteous and seem to work well as a team, I asked that any viable material be left behind windows were all scrapped but old doors would have been ok to use for another project but they took them anyways kinda piss off but not the end of the world, in the end the window and doors are exactly what we wanted and price tag was great but wouldn't recommend soley based on the salesmen experience