Masterpiece Hardwood Flooring Ltd. reviews (121)

Hi Jeff, thanks so much for your feedback on the work we did in your home. I'm happy to hear you were overall content with the installation. I have spent some time thinking about your comments with the dust as this can be a concern for people during renovations. We do try to cover parts of the house when removing linoleum as this can be a very dusty process. Dust gets in the air and on our clothing and it's impossible to eliminate all of it even with covering up. I feel we could have done a better job covering up your cabinets but sometimes with the homeowners using the kitchen during the reno, it's difficult to keep the dust under control. Since we had to cut in your garage due to weather, I apologise if there was more dust than you anticipated. I should have noticed it and spent more time cleaning up. We have vacuums on our saws but they don't always catch everything and your particular species of wood has a fine dust particle as well as the MDF baseboard we cut. We do hold our cleanliness standards high and I am glad you brought this to my attention. It's always a concern to me to cover personal items in a home due to liability if something were to get damaged or broken. I should have communicated what to expect upfront and allowed you time to remove or cover personal items. I also think we could have done a better job controlling the dust and for this I am sorry. This is an important aspect of the job for me and moving forward I'm looking into better dust control. I do appreciate the constructive feedback and I plan on making it up to you. Thanks, Todd

Thank you Gerry for your indepth review of the work done in your home. It's always nice to hear that the work was to a customers satisfaction. I appreciate your time in writing a review for your flooring experience. Thanks, Todd

Thanks Dale! I'm happy to hear you found the floor care information helpful. Todd

Thank you very much Katrina for the great feedback. I really enjoyed working with you and your family. Todd

Thanks Mike for writing such a quick review! I also appreciate you having your house ready and moving most of the furniture before you left. I hope you continue to love your new floor. Todd

Thank you Sally for the review. Great to see someone researching on Home Stars to find good contractors and companies to help them with their projects. I hope you enjoy your new flooring! Todd

Thanks Penny! It's been great working with you on your past 2 projects. I look forward to going back to do your stairs when you are ready. You'll love having your stairs in hardwood, they always look great! Todd

Thanks Garry and Janet for your kind remarks on the work Andy and I completed in your home. You were wonderful to work with and I hope you enjoy your new flooring for many years! Todd

Hi Andrea, thanks so much for your thoughful review of the work I did. It's nice to know that from the estimate to the completion of the install, it was a good experience for you. Taking proper care of your floor will ensure it will last longer and look great for many years to come! Todd

Thanks so much Darren for the awesome remarks on your floor install. It's always great to deal with repeat customers and working with you is always a pleasure. Cheers! Todd