All reviews (150)

Customer of Craft Bilt Materials Ltd
Rating: 5 out of 5
Review left on 23 May 2024
Decking and handrails
Everyone one was very helpful through out the hole process of design changes to ordering and the product looks amazing
Answer from pro:
Thank you for your feedback! We’re thrilled to hear that you found our team helpful throughout the design and ordering process. We're delighted that you love the look of your new decking and handrails. If you need any further assistance or have more questions, please don’t hesitate to reach out. Enjoy your beautiful new space!
Reply created 24 May 2024
Customer of Craft Bilt Materials Ltd
Rating: 5 out of 5
Review left on 14 Feb 2024
Decking
We have purchased this decking for clients and have installed. Great customer service, high quality decking and installation is straight forward. The decking will last for years.
Answer from pro:
Happy to hear about your positive experience! Thank you for choosing our aluminum decking for your clients. We take pride in delivering top-notch customer service and high quality products and ensuring a straightforward installation process. If you ever need anything else, feel free to reach out. Cheers! Craft-Bilt Team in Ajax, ON craft-bilt.com
Reply created 16 Feb 2024
joanna k
Rating: 5 out of 5
Review left on 13 Dec 2023
Metal Outdoor Awning
Easy to work with and great customer service. They delievered on time as per schedule. They have a good selection of products and designs. Many options to choose from. I recommend and will be back.
Answer from pro:
Hi Joanna, Your kind words have truly brightened our day! We're thrilled to know that you're pleased with both our service and products. Your satisfaction is our utmost priority, and we're grateful to have met your expectations. Thanks, Craft-Bilt Team
Reply created 14 Dec 2023
HomeOwner
Rating: 5 out of 5
Review left on 1 Dec 2023
Topless glass railing
I wanted to have a railing that would give me a clear view of my garden from my upstairs balcony. I investigated the choices. The sales people were very helpful and gave me an accurate quote. The craft-bilt option was perfect. The glass was strong and provided a very generous length between the posts. It looks amazing and I am pleased with the quality and appearance. I would recommend the product and the company. And a special hello and thanks to Bonnie!
Answer from pro:
Hi Anne, It is nice to hear that our Craft-Bilt glass railing option was the perfect choice for your need to have a clear view of the garden from the upstairs balcony. It's fantastic that our sales team provided helpful assistance and an accurate quote. We appreciate your recommendation for both the product and the company. We will pass your kind words to Bonny:) Thanks again for choosing Craft-Bilt Railing for your Deck Best Regards, Craft-Bilt Team, 25 Green Court Ajax, ON 905-619 1234 Product info: https://craft-bilt.com/products-category/railing/
Reply created 4 Dec 2023
HomeOwner
Rating: 5 out of 5
Review left on 29 Nov 2023
Sun room Craft Built four track windows
We purchased these windows to enhance our Sunroom and to help keep our furniture dry during wet weather. The windows were exactly what we wanted, quality built and easy install. We are thrilled. We would definitely recommend Craft Built for their customer service and excellent product. Pics will follow
Answer from pro:
Hello, Thank you so much for sharing your experience! We're delighted that the 4 Track Stacking windows you purchased have enhanced your sunroom and kept your furniture dry during wet weather. We're looking forward to seeing the pictures! Feel free to reach out if you have any more feedback or if there's anything else we can assist you with. Thanks again for choosing Craft-Bilt! Best Regards, The Craft-Bilt Team 25 Green Court Ajax ON 1-800 668 6430 https://craft-bilt.com/products/stacking-windows/
Reply created 30 Nov 2023
Chris Rodriguez
Rating: 5 out of 5
Review left on 29 Nov 2023
better living sunrooms, railings and awnings
I've been a contractor for craft-bilt for quite awhile now, everybody there is very helpful and accommodating. All my clients are happy and satisfied with their products. I'm looking forward to doing more business with them.
Answer from pro:
Hi Chris, Thank you so much for your loyalty and positive feedback! We greatly appreciate your business with Craft-Bilt. It's great to hear that our team has been helpful and your clients are happy and satisfied with our products. Thanks again for being a part of our business! Craft-Bilt Team 25 Green Court Ajax, ON 905-619 1234 Craft-Bilt.com
Reply created 30 Nov 2023
Customer of Craft Bilt Materials Ltd
Rating: 5 out of 5
Review left on 29 Nov 2023
Railings with glass panels
Excellent service from Nithi, Bart and Bonnie. Enjoyed dealing with a local company that produced the product on site. Easy to communicate with regards to installation help. The light feature on the railing is something everyone comments on. Would highly recommend this company for your railing project.
Answer from pro:
Hello, Thank you so much for taking the time to share your experience with us! We're happy that you found our service excellent, and we greatly appreciate your kind words about Nithi, Bart, and Bonnie. It's fantastic that you enjoyed dealing with a local Canadian company and that the on-site production met your expectations. We're also pleased that the light feature on the aluminum railing has become a point of admiration. Your recommendation means a lot to us, and we look forward to serving you again for any future railing projects. Craft-Bilt team, 25 Green Court Ajax, ON 905-619 1234 craft-bilt.com
Reply created 7 Dec 2023
HomeOwner
Rating: 5 out of 5
Review left on 24 Nov 2023
Custom Green house
Our original greenhouse kit was severely damaged in the May 2022 storm. We decided to rebuild a post and beam structure from trees that were damaged in our bush from the same storm. We needed a roof on the Southern exposure to allow sun light in to allow the greenhouse to function. After an exhausted search we found your company and were so pleased it was Canadian. I was in contact with your sales department, who were very helpful and easy to work with. We ordered the low profile product and drove down to pick it up about three weeks later. After a bit of issues with the screws provided for the caps not being long enough. Your sales team were helpful and provided a new supply of longer screws. Its now installed and we are very pleased with the design and look of the product.
Answer from pro:
Hi Doug, Thank you for sharing your journey with us! We're thrilled to hear that you chose Craft-Bilt for your greenhouse roof project and that our sales team was able to assist you effectively. We appreciate your patience and understanding during the process. We're happy that the low-profile product is installed, and you're pleased with the design and look. Feel free to reach out if you have any more questions or if there's anything else we can assist you with. Thanks again for choosing Craft-Bilt, and we hope your rebuilt greenhouse brings joy and functionality to your space. Best Regards, The Craft-Bilt Team 25 Green Court Ajax ON 905-619 1234 Product link: https://craft-bilt.com/products-category/patio-covers/the-northlander-skyview-roof-systems/
Reply created 27 Nov 2023
HomeOwner
Rating: 4 out of 5
Review left on 23 Nov 2023
Deck
Needed a waterproof deck at cottage for storage and living space below. Support was very good from Nithi & team.
Answer from pro:
Hi Ian, Thank you for sharing your experience! We're delighted to hear that Nithi and our team provided excellent support as you worked on creating a waterproof deck for storage and living space below at your cottage. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your trust in our team, and we hope your waterproof deck enhances both the functionality and enjoyment of your cottage. Thanks again for choosing us! Best Regards, The Craft-Bilt Team
Reply created 24 Nov 2023
Customer of Craft Bilt Materials Ltd
Rating: 5 out of 5
Review left on 22 Nov 2023
Railing and privacy screen
Ordered railing and privacy screen through Bart Both products were excellent and instruction were very easy to follow Would use these products again Very well made
Answer from pro:
We appreciate your kind words about the quality and craftsmanship of our products. We look forward to the opportunity to serve you again in the future. Craft-Bilt Team 25 Green Court Ajax, ON 1-800 668 6430 craft-bilt.com
Reply created 23 Nov 2023