Appliance Repair Team Inc. reviews (208)

My fridge/freezer stopped working and I called them. The tech said it wasn't the compressor but a control board. Sounds familiar? Many have reported them saying the same thing and not delivering. The first thing was that they wanted cash or debit, which of course should have shut down the transaction, but I was only told this after the tech had tinkered with my appliance. I paid $746.33 and they were to order the part and come fix it. One week later, the tech shows up with the wrong part - and another week wait ahead. I call them at the 2 week mark and they say that they again received the wrong part. I told them I wanted to cancel, to which they said that I would have to pay restocking fees. For a part I never got? And why should I pay for them "ordering" (if they did, as I very much doubt that) the wrong part? Their beef should be with their suppliers. This is outright dishonesty all round, something they seem to relish. They had my money and they think there was nothing I could do about it. So, 2 MONTHS LATER, after many phone calls and excused on their part, they send a cheque for $285.79. They have essentially charged me almost $500 for nothing! Do yourself a favour and DO NOT go anywhere near Appliance Repair Team (if they are still doing business under this name when you read this review) unless you want to throw your money into a pigs trough. This operation is entirely and obviously dishonest.

A washing machine needed repair. They announced that the problem was not electronics but a pump. We responded that the pump had just been replaced. They claimed it was a different pump and charged $864.45 to replace it. They switched out the pumps, announced that the problem was solved and left. Immediately upon the person leaving, my wife tested the machine. There was no change. It still did not work and the same error message came up. After multiple phone calls from my wife and one from me (I am a lawyer), their position was that the machine needs a new motherboard (contrary to what the repairman had said), that they cannot provide a new motherboard and that they would like to sell us a new hose at a 15% discount (having just told us that the machine needs a new motherboard). They are quite cheery throughout, as if thumbing their nose. They do not even put up a pretence of legitimacy. Based on the other reviews here, it seems that this is their business model. They do not repair and perhaps do not know how. They take your money and run.

Charged $800 for a dryer heating element (incl labor...found out later the part actually costs $145 and was quoted $575)…thought that was still a lot cheaper than a new dryer…showed up, did the $80 'supposed' diagnostic review of the problem, said it was the heating element, would take 3-4 days to get the heating element delivered to them…called them 7 days later and they said the repair person would be there the next day between 1-4…didn’t show, then called them to see where they were and was told they would be there between 4-7 that day then called back to say it would be the next day….they came, replaced the heating element and told me to wait 3-4 hours before use…needless to say it didn’t work, got them back a week later to be told the motherboard was fried…to replace the motherboard was another $550 (actual cost $115)…told them with the initial $800+$550 could easily buy a new one…asked why they didn’t say what the problem was at the beginning (heating element plus motherboard) and he said he didn’t know it was the motherboard until then…said he would report to the company and we could get our initial $800 back in the morn…well guess what happened…no refund (lot of non sensical reasons). So we’re going to seek legal action. Do not use this company. (Wish I checked Homestars first!).

Terrible service!!! Stay away at all cost!!! Called for ice maker repair, was told to pay $80 for service call, after 5 minutes of looking technician told me I need to replace the ice maker, quoted me $680 for a new part, which I agreed to order. After two days he came back to install it, told me to wait 24 hours for the ice maker to work, well it never did. Called the company several times to complain and was completely ignored, finally I asked for the manager and was told that the technician will be back to check the ice maker. He came over looked at the freezer and said oh you need a new part “the control board” and that will be another $400!!!!! Don’t hire this company for any repairs!!!!!!

Repairman told me service was done. My dishwasher is still broken after spending $750 and when I called CS, I was blamed and told there is nothing that can be done. The repairman wrote notes on my invoice without addressing them or pointing them out to me and I signed it and the company is holding me accountable for signing. NEVER use this company. Their are 100's of terrible reviews. I do not know how they can still exist.

Incompetent, ordered wrong part twice. Said was switch then said burner. Old burner worked exact same as new burner because wrong switch. told them to put old burner back. They say they don't do that. Now arguing with company for refund and still waiting on switch. Terrible service

My washer stopped working so I called this team. The technician did a few tests and indicated the $80 service call was just to show up. I needed to pay another $280 labour to see what the problem was. And then pay for whatever parts I needed – which could be none, some or many. He was literally here for 3 minutes. This was not made clear. Had I known this, I would have found someone who could diagnose the problem for less than (at least) $360.

I hired the appliance repair team to remove and install new dishwasher. He removed the old one with no problem. Then he started to install the new dishwasher when he tested the new dishwasher it leaked all over the floor he put the wrong clamp on drain hose. Then when he fixed the clamps installed the machine and had to pull it out again and unhook it so he could raise the feet he put it back in I asked him to side mount dishwasher instead of screwing it to counter top so he tried to screw into side of cabinets he didn't drill pilot holes i had to tell that you need to drill pilot holes so he did after he tighten the mounting clips the dishwasher was not properly squared so he had to unscrew mounting clips again and level dishwasher again then had another pilot hole for clips then install it again then it was all good then tested again it again and no leaks.It took him 2.5 hours to do this and charged me 395 bucks for a job that should have only taken an hour to do.I don't think this guy has ever installed a dishwasher before. Do not ever use this company for any installs as they are incompantat

This company is a total sham. The service man was rude and unhelpful stayed for 15 minutes and charged $318.00 in labour after we refused to buy a part which he originally said was $280 installed and changed it to $680 installed. BEWARE

Charged me a total of $317.00 to come out and clean the filter as that is the problem they indicated caused tbe washing machine not to spin and drain. Promised it came under warranty for a year and now two months later I have the same problem. Warranty not acknowledged after 30 days but can give me a discount to come out again. A complete dishonest company which takes advantage of its potential clients.