All reviews (345)

The service man came as promised. He was polite and knew how to repair the heat pump.

I moved into a condo only to find that the heat pump was not working although we were told it was in working order when be bought it. They gave me a detailed report to go back to the previous owner to get compensation for the cost of a new heat pump.

No follow up in a week for replacement of my fan motor even though I asked 3 times. Another company fixed within 24 hours

I requested a morning appt which were able to accommodate by the 2 techs coming first call of their day. Alex is both knowledgeable and competent. He has provided service to other units in the building. This makes me very comfortable that he could fix anything that needed to be done. He did an inspection of all components of my HVAC system and found them to be working well. He did a cleaning of the unit, and ensured that the filter was correctly installed. Georgij supported Alex and did a nice cleanup of the area before they left. Thanks, guys, great service - professional and friendly.

Above ceiling fan coil. Inspection and ordered new motor. Replaced by 2 technicians. Friendly, efficient, knowledgeable and arrived on time.

Received a call to notify me on his arrival. Service was very professional . Explained the service and very personable .

My heat pump was not heating, service came and unfortunately found the heat pump had to be replaced he put in a temporary heat pump whil I wait for a replacement.

Rita gave me a "morning" window. The service tech then called to give me an "hour" window, and was actually early. But he waited for me to get to my unit, and diagnosed the problem within 45 minutes. I was impressed by the promptness and detailed invoice. Good work Thermo Cool

We had an excellent experience with Thermocool. They were consistently prompt and professional, from their initial visit to the final repair. What truly impressed us was their ability to efficiently replace our HVAC unit, even though it was not easily accessible, without causing any damage. The system is now functioning perfectly, and both we and our tenants are delighted with the results. Their promptness in finding solutions and addressing our concerns throughout the process was also greatly appreciated. We highly recommend Thermocool for their outstanding service. Thanks to the entire team for a job exceptionally well done!

Very knowledgeable and quick. Explained everything and answered all questions. He did what other companies couldn't figure out.